Dunelm

Ordered good for next day delivery on Thursday, Received email saying goods would be delivered on the Thursday pm. NO SHOW! Emailed Customer services in evening. Friday received email goods would be delivered pm. AGAIN NO SHOW. Today Monday received email goods will be delivered today approx. Midday WOT A SURPRISE NO BLOODY SHOW. Order now been cancelled and wont be ordering again from this cowboy outfit. How the hell they can put on order tracking that the item has been dispatched by courier on the Wednesday with a dispatch number is beyond me. There was no hesitation in them cancelling my order, which make me think that the goods have not even been dispatched yet!

My sofa arrived damaged and spent a week trying to get through to after sales spending many hours on phone trying to make contact. Also they recommend to email and then they don't reply. 2weeks later I got a replacement and then had to argue for the courier to take the damaged one away. AVOID THIS COMPANY

I ordered chairs from this company on 1st September and they sent chairs with wrong colour legs. I contacted them and very quickly they apologised and said they'd replace. 3 weeks later I still have no replacement but have been lied to several times about the replacements being on the way. After dozens of phone calls and more than 20 emails I have decided to contact their suppliers direct. They were very helpful and told me categorically that they never ever received a replacement request from Worldstores! I challenged them and have not had satisfactory answers. Fortunately their suppliers are more sensible and have sent the legs to me themselves, hopefully this time they'll be the right ones. Apart from all of the inconvenience of having to deal with this mess up by Worldstores, we have been unable to use our meeting room since the 1st of September because when I ordered them I was told that they were in stock and would arrive the next day. They didn't it was a few days, but that seems inconsequential now! So I threw the old chairs out and awaited the new ones. 3 weeks later and still waiting!

My advice would be to steer clear of this company. It kinda feels like a fake company who don't really have anything to sell, and when they mess up just don't handle it properly. If they get it wrong you will wait weeks and weeks to get a replacement, which is ridiculous given that a new customer will get a next day delivery of the items they are supposed to be replacing for you.

I have dealt with poor customer service before but this company take the award for the most ridiculous and the most challenging.

I ordered 2 internal doors on line from doors world whom apparently are world stores, the money was taken and the doors were delivered, There is a large crack to the top of one of the doors making it unusable, I immediately phoned the delivery company who's van was still outside my property they advised to contact the company WORLD STORES, I have tried to contact them several times via the phone, A message states, your call is important to us, keep holding and your call will be answered, I have held for over 30 mins on 5 separate occasions at various times of the day, no one ever answers, I have e mailed them and sent photos electronically of the damage to no avail, I would not recommend anyone to use this company.

I bought a mattress from Worldstores which was delivered to my house in early July. It soon became clear it was broken and very very uncomfortable. I then tried to contact the company by phone to report this over the next couple of weeks but on every occasion the queue was absurdly long so I never got through. Eventually, when I did get through, I was appalled that the advice given to me totally contradicted the advice I had received from Trading Standards. Two Worldstores employees claimed that there was no possible way the mattress could be replaced or refunded, despite it being broken and deeply unsatisfactory. This goes completely against the Consumer Rights Act, which means that Worldstores' terms and conditions are, well, illegal. I have 30 days within which to exercise my 'short-term right to reject', but Worldstores flatly reject that. Moreover, they banned me from both their Facebook and Twitter pages for simply pointing out the above truths. So censorship that wouldn't be out of place in a fascist regime is their preferred method of dealing with critical customers.

This company accepted payment two and a half months ago and has still failed to deliver the item purchased or a suitable replacement. They "forgot" the outstanding order, and every couple weeks when I reminded them, promised to look into it, send a replacement or something similar. Customer service takes days to respond to emails and phone calls, if they respond at all. Most recently, about ten days after confirming in writing that a specific replacement would be shipped on a specific date, they have told me the product is actually not available, proposed in a voicemail a substitute that does not exist on their web site, refuse to contact me in writing, and are not answering my emails. They have treated me so horribly, a mere refund won't even begin to compensate after 2 1/2 months of chasing them with emails and phone calls and being led down the garden path with items they post for sale on their site that don't actually exist. It makes one wonder whether this is a legitimate business -in my experience, it has not behaved like one.

Ordered a bed, paid for delivery and took time off work to receive... never delivered. Incompetent customer service, arrogant attitude from the delivery partner XPD Express. Still waiting to be fully refunded for items not delivered, but Worlstores are now ignoring my emails, and forget calling customer services unless you want to wait ages on a premium rate. DO NOT WASTE YOUR MONEY!

I went to the stockport branch and spoke to the manager on 17th sept 2021. I explained i spent £360 on 5th july on bedding and that id been very ill since, off work with pregnancy sickness and back pain and not been able to come in sooner. I explained i couldn't find my receipt anywhere but showed my bank statement and asked to exchange 3 items, all unopened: a too high for the neck memory foam pillow, a super king size duvet cover and fitted sheet. I explained id really gone off the colour grey and was hoping to do an exchange. She said she couldn't do anything as it had been too long and there was no receipt and disingenuously said she was sorry. I then asked if she could search my receipt on the system from that date but was told it it only goes a month or so back. People try be careful your receipts (even with baby brain), take a picture of it and ask for an email receipt to help you- people have genuine reasons and lose them sometimes. I'm usually so careful. To the stockport manager- remember money isn't personally coming out of your pocket when someone is asking for a refund/ exchange and i hope if you're ever in a similar situation the person dealing with it is more compassionate

How I wish I'd read these reviews before placing an order with this scamming, heartless 'Company'. They took my money for a bed, didn't turn up, didn't answer the phone etc etc. DONT USE THIS COMPANY EVER. You have been warned.

I have never had an experience with any company as bad as this company, how they stay in business is beyond my comprehension.

Failed deliveries, broken promises, no updates, no resetting of expectations, no proactive contact, no escalation process.

All this is then compounded by agents how can hide behind process and policies to absolve themselves and business of any accountability. If you promise something to be delivered on a date and then advise that should not have been promised but no updates as to when you can expect (literally no one knows) then confirm a new delivery date and repeat the whole process you have to form the opinion nothing they can or will ever say can ever be trusted.

I really wish I had seen these reviews before I ordered, I only went off the "Feefo" feedback displayed proudly on their website which is quite clearly not representative of customer experience.

Please, please read all the reviews before you deal with this company as my opinion is not the only negative viewpoint on here so this must tell you something... don't buy from them unless you want to be disappointed and wasted weeks of your time.

DO NOT USE. I ordered a bed frame and arrived damaged. I was on hold for 54min on a 0844 rate to let them know. I then ended up chasing them for a response to my email with the photos of the damage. I eventually received an email stating they would collect the item within 72hours via courier. Obviously I have nothing else to do for 3days. I am currently now on hold to them AGAIN to find out a specific delivery date and have been on hold for 1hr 50min so far! This is appalling and very very frustrating.

Ordered bed for guests arriving for Christmas. Due to be delivered on 23 December and I took the day off work to receive delivery. When I checked the tracking number I discovered the bed was still somewhere in England. Still not arrived in Scotland on 24 December. Staff at WorldStores and carriers XDP totally disinterested and lacking in any form of customer service. I have been told on three separate occasions that someone will investigate and return my call. Still waiting! DO NOT ORDER FROM COMPANIES WHO ARE UNDER THE WORLDSTORES UMBRELLA AND ANY COMPANY WHO USES XDP AS CARRIERS

A first rate service bought an Actifryer from here even had a return postage if not satisfactory This was also a lot cheaper at £99.99 than anywhere else would definitely recommend this store

Website looks great, I ordered items, 4. A small pan, 2 wooden Christmas lanterns and a wall decoration. It said 2-3 weeks so that's fine I think. Oh no, 1 wrong item delivered, 1 item broken but useable and 1 item that a 2 year old could have made better. Nails sticking out, uneven so wax poured out, looked like they had used the cheapest wood possible, it was in fact quite dangerous. They clearly are a small company, as the "customer service" (I use the term loosely) agent is the same person, James! My broken items came in an Achica bag, so I contacted them too. Guess what, exactly the say system for complaints, but a different person. So, I wrote back to "Chelsea" offering my utter confusion with the whole situation, and guess who wrote back... YES, James! Utter tripe, do not use this company, extremely substandard goods, poor customer service. On asking for a reduction (I offered photos for the proof of damage) I was told that this was not possible, so I put the crap wooden lantern on my fire. Then I was told that a delivery had been arranged to collect my defective goods. WHEN, WHO, DID YOU ASK ME? Honest, I am still waiting for an item and am getting nowhere. Purchased and paid in good faith, I am awaiting a response from Trading Standards. I wish I had read all the reviews before I parted with my money! Any reputable company would have offered a refund on the damaged goods, but not this lot. I think it is just James and Chelsea in their front room knocking up inferior articles

I was really pleased to find a good value for money offer of the cayman mocha garden furniture set with parasol. I ordered mid March for the summer so was not put off by the 8-12 week lead time. About part way through the delivery period I received a call to say that they would not have the stackable chairs and was I ok with the folding chairs. Assuming I was getting close to a delivery I accepted this change. After 12 weeks and no info on the order tracking facility I chased via the online contact facility. I received a mail back stating that they have no delivery details and did I want my money back. I called to express my frustration and disappointment but was given the only option of getting a refund. It is now June, the prices and availability now for such an item are not in my favour. The company have had my money since March, 3 months and when I asked for some form of compensation was refused. I would never use this company again nor recommend them to anyone. Appalling customer service.

Terrible company. Ordered two armchairs for delivery on a specific date. On that date only one arrived. Called their 'customer service' number and was on hold for 45 minutes before call answered. Reached someone (Matt) who advised he would contact the courier and get back to me. I advised it was incredibly important the order arrives by the next day. He never called back so 4 hours later I called again, waited another 45 minutes before the call was answered. Was told they checked with the courier and that the second chair (both identical) was due for delivery between 7-9pm that night despite the sticker on the first chair saying 'package 1 of 1 l' (Molly). Second chair was not delivered that evening. I am now trying to call back again - so far been on hold a further 43 minutes... (So over 2 hours on hold to this company and counting - due to THEIR own incompetence.) This company are a useless bunch of rogues in my opinion and simply do not care about their customers.
In terms of their products - from the one chair that has arrived so far, it doesn't quite match the plush quality that is suggested in the advertising of their website. Poorly upholstered, can feel the wooden frame and not particularly comfortable.

Ordered and PAID for my sofa on 12th September 2016. I ordered as their website said it was available in one week. What a gullible prat i was to believe anything this company had to say.One week went by and after lots of e-mails to and fro and being offered limp excuses by their customer services i cancelled. I even e-mailed the C. E. O to tell him that they were advertising and taking the money for sofas that were not even in stock.
WORLDSTORES.CO.UK YOU ARE PANTS!
P. S got money back eventually but they even got that wrong as i was shortchanged,
STAY WELL CLEAR OF THESE COWBOYS!

Horrible store, false advertising, terrible, customers taken for a drive and not of a life time, they should be told at the end of the day they will go down down down I HATE THEM BECAUSE THEY LIED TO ME ABOUT A PRODUCT THAT NEVER ARRIVED A REAL TIME WASTER

Today they delivered a mass of broken bits. All they offer is a refund or replacement. They also refuse to collect the broken bits. What do I do with a load of smashed ceramics?

I have bought alot of things over the years at Dunelm. Recently I took something back and they gave me a £30 voucher to use again online. I never received one of the items in time so cancelled the vitreous enamel tray which was prices at £18.00 in store. When I got through to them by online chat, they told me that my refund for the 18.00 tray would be £10.00 voucher and £1.65 to my account. I asked them where the other £6.35 went and they told me they were sorry but that they could only give me £10.00 voucher back to use online and the £1.65 to my bank account. Does this make any sense? I don't know of any store in the whole of the UK that penalises people for cancelling something that they never received. I will use the voucher online and after that I will NEVER NEVER step in a Dunelm again. They are making profits from orders that were never sent out to people. They are also the slowest company I have ever dealt with for receiving orders. I would not even give them one star now. After this, all orders will be to other companies like Marks and Spencer or John Lewis who are reputable.

I ordered two bed from World Store and selected next day delivery. I also took care to call sales Team to make sure the selected delivery date was available and I was reassured it was. So I took a day off work to wait for the delivery. Nothing arrived. I phoned customer services to inquire about this and was advised that the order was delayed. Fair enough I ask them to cancel the order and refund my money. I was told the money would be refunded within 3-5 working days. I waited for 5 days and no refund received. I phoned back again... it always takes almost an HOUR TO get through to their customer service. Anyway, eventually someone answered the phoned and he advised that the refund process was not properly done in previous call and reassured me that this time I would get my refund in again 3-5 days. Today, on 5th day I received part of my refund with no reasons provided as to why the rest was withheld given the order was never dispatched. I have been trying to call the company yet again about this but it's impossible to get through. This company is STRESS, STRESS, HASSLE. Save yourself time and money. AVOID

Angry customer

This company needs to be reported to action fraud. Ridiculous! However apparently Worldstores made £100m in sales last year >> http://thebosh.com/worldstores-review-avoid-at-all-costs/

DO NOT USE THIS COMPANY OR ANY OF ITS NUMEROUS SUB-COMPANIES. The next day delivery was complete lie. Company had to be chased to even admit delivery would not take place - used the "problems with suppliers" line used by many other commenters' on this site. Also took ages to get through on premium rate phone number and no superivsor available. Have reported to trading standards and logged as fraud with my bank.