Dutch Expat Shop

We have a dispute with Dutch Expat Shop and specifically owner-director Mark Nooijen. He has refused to sign up with any mediation organisation (e.g. Thuiswinkel Waarborg, Webshop Keurmerk/Webshop Trustmark, Consumentenbond, Geschillencommissie) so we cannot have a 3rd party make the decision on who is right, despite Mark saying in an e-mail he would accept their decision, as per attached screenshot. (He has to sign up with one of these organisations before they will mediate). Be very careful dealing with this company. Mark has a law degree so obviously knows exactly what he can get away with legally. As we, like all his clients, live abroad by definition ("Dutch EXPAT shop") he knows it would be very hard for us to prosecute him or his company under Dutch law, but the worst thing is that he doesn't even WANT to try to keep his customers happy and coming back...

There's a 3 day guarantee of delivery. After ten days still no delivery and the response to a polite inquiry was abusive. Avoid at all cost!

It's fantastic to be able to get chocolate sprinkles and gestampte muisjes without spending a fortune on postage.

They stole $150 from us. I ordered some cheese from them and the order was delayed for more than a week (on their site, they say they'll tell you if they can't ship your order in 3 days). I asked them about my order, and they told me it will ship on the same day they replied. A day later, it still didn't ship. So I asked them to cancel the order. After that they disappeared, so I asked again and they started sending insults and calling me names. Below is an example of their response to my Google Review of their shop, calling me names and saying I'm using fake names because I asked my SO to submit a new review because my old one got deleted.

"Hi_____, we did not steal 125 euro's from you. You were very aggressive to us, so we asked you to contact your creditcard company to get your money back to avoid more aggressive conversations from you. We always give our customers their money back when we can't deliver a product. That's why our chargeback percentage is very low (just 3 out of ******* transactions this year). Anyway, thanks for spending so much time on the Youtube video :) Please next time copy paste the whole conversation."

I posted a Youtube video with the emails I sent and received from them. You can see how they respond and then they're calling me "aggressive". Just search "Dutch Expat Shop" on Youtube and the video with that same title will show up.

Edit: these liars actually lied to my bank about this during the chargeback process. The bank told me that this merchant told them that they shipped the order to me which they clearly didn't, as they admitted and as you can see in the video. I still did get my money back however.

I had a terrible experience ordering baby formula (HiPP Dutch Organic) and would recommend using another site to order from.
• I paid a DHL Priority courier fee but they shipped it using regular snail mail
• No tracking number provided until I requested it several times
• When I asked why it wasn't shipped via DHL Priority I did not receive a response immediately; a few emails later they said DHL refused the package so they shipped it with a local carrier
• Package arrived nearly 2 weeks after I placed the order
• 5 out of 8 cans were significantly dented
• The box was intact which means whoever packed it intentionally put dented cans in

The owner Mark Nooijen has extremely shady business practices and even worse customer service. Upon informing him of the issue, advising him I did not feel comfortable feeding my infant from damaged cans, sending photos and requesting a return label, his recommendation was to have me forcibly manipulate the cans to remove all the dents. I sent him a screenshot from his own website stating "any damaged goods would be refunded upon receipt of photos". He refused to provide a refund or a return label and said I should pay to return this international package despite him being responsible for packing damaged goods.

I filed a dispute with my credit card company and based on reviews I read online, it looks like this is standard practice by Mark. The bank credited my refund in full despite Mark Nooijen trying to keep the payment by lying to the bank about what happened.

I also contacted HiPP Netherlands & showed them a photo of a can they sent. Per the attached letter, they responded saying the cans being sold by Dutch Expat were NOT authorized to be sold on the dutch market! The correct article number above bar code should start with NL and theirs started with BE.

On a positive note I had an excellent experience ordering from Formuland - direct shipping from Germany via courier, quick response, fast shipping & in original boxes too. Not a single dent in multiple shipments.

AVOID this fraudulent company - especially for baby food! Mark Nooijen is asking for a lawsuit.

Ze krijgen het niet voor elkaar een eenvoudig adres te vinden.
Het duurde 2 weken voor il een deel van her geld terug kreeg.
De verzendkosten en retourkosten werden aangerekend, 24 Euros!
Ook ern zeer arrogante klantenservice, die de schuld bij de klant legt.

Vorig jaar feeststollen ontvangen die niet houdbaar waren tot de kerst. Toen ik in november een bestelling deed, heb ik gevraagd of ze er op wilden letten ze niet te vroeg te sturen. Vervolgens voor FedEx gekozen voor levering, aangezien zij super snel zijn. Wel meer voor de verzendkosten betaald. Op 21 november krijg ik een email dat de stollen maar tot 13 december houdbaar zijn en of ik wil wachten tot de nieuwe feeststollen binnen komen. Graag wachten, want ik heb nog genoeg tijd. Afgelopen donderdag mijn bestelling ontvangen en wat schetst mijn verbazing. Drie feeststollen met houdbaarheidsdatum 13 december. Krijg ik een email van ene Heleen dat ze het uitgezocht heeft wat er fout gegaan is. Er zat in mijn bestelling ook iets wat met Sinterklaas te maken heeft, dus vandaar dat alles opgestuurd is. Ook zei ze dat de feeststollen die ze op voorraad hebben, nog steeds tot de 13e december houdbaar zijn. Heb ik op gereageerd en nooit meer wat gehoord. Wat een schandalige behandeling van je klanten en wat een slap excuse. Mensen kijk uit als je besteld, want ze hebben product en die nog geen week meer houdbaar zijn en je klacht wordt ook nogeens genegeerd.

Helemaal blij dat mijn parcel arriveerde op tijd voor Pasen.
Heel erg bedankt. Onverwacht op Zaterdag en de postman bracht het toch nog.

Ben zoals altijd weer reuze blij met m'n inkopen. Redelijke prijs, snel en altijd op tijd geleverd en veel keus. Wat meer valt er te zeggen... SUPER!

Ik ben heel blij met ontdekken van Dutch Expat Shop. Dingen die ik mis na 22 jaar verblijven in Nederland, kan ik hier krijgen. Super service

Niet al de bestelde goederen zijn geleverd, de geleverde goederen waren bedorven en se klanten service is non existing.