EastEssence

This is one website that does like to know its men well. The kurtas here fit like a dream, and my father as well as brothers have become regular shoppers here on this website.The return policy is also supreme and very sorted, increasing the whole trouble-free experience.

I bought 7 pieces from the sale 70% outlet. I can't believe the cotton quality and the stitch is such a perfection! Wow!
Thanks a lot. I was moving and I didn't expect they would ship out items in 3 business days and I received all the items in 8 days, well packed sent via DHL! Thanks a lot

Revamping my wardrobe with EastEssence's modest Islamic clothing has been a fantastic experience. The variety of styles and designs is impressive, and I've found numerous pieces that align with my taste. The abayas are not only modest but also fashionable, making them the perfect addition to my closet. The size inclusivity is something every clothing brand should strive for, and I'm grateful EastEssence has taken this step to support women of all shapes and sizes.

East essence takes your money!
They don't send out stuff in time even though I ordered express shipping and paid extra! Finally after a month of waiting they send the items. And it's horrible material. And they don't refund anything even though they say they will.

From the carefully curated collection to the thoughtful customization process, they go above and beyond for their customers. The abayas are crafted with utmost care, ensuring comfort and confidence with each wear. The inclusivity they embrace is truly heartwarming, making this store a true reflection of love for all. EastEssence has captured my heart, and I'm a customer for life!

Eastessence has been the only online store I've been shopping since so long. Thousands of amazing abayas to select from, excellent prices and great stuff altogether. I wish Eastessence more and more success in their coming years Insha'Allah. Keep up the good work.

East Essence, well, what should I say. I trusted them on my friend's recommendation and they didn't disappoint. Sent a t-shirt, kurta, and 2 kufis all the way to the USA. They did take a little long to get it delivered, but wow, what amazing quality of each product.

Not only the products but the customer support of Eastessence is amazing, so quick and satisfying. You don't have to keep calling and calling again and again to get your queries sorted. Will surely recommend Eastessence to everyone I know.

I have placed many orders, and have spent 100's on dollar shopping here. The 1 time I call for a return (damaged item) all I got was attitude!
The first person I felt with via email, Rashmi, just wanted me to know that it's a final sale item, so f-off. The customer service manager, Uzma wanted to discipline me, I had to remind her that I was not her child. I couldn't believe how they would take for granted a customer who has spent 100's of dollars, over a $50 item. I will NEVER, EVER do business with them again.

I've been ordering from east essence for the past 3 years. With the prices being so so reasonable and the collection being the best among all shopping stores, I continued shopping from them. I am rating east essence as an excellent shopping store.

I ordered 3 abayas for my daughter a few days back from eastessence from some prime collection which had introduced. I was hesitating a bit about the stuff because of the discount they were offering. But when I received my order, I was so amazed and happy to see the abaya, they were so pretty, great stuff. My daughter loved them. Got an amazing deal at so less price was indeed a good thing for me.

I have been shopping from "East essence for years. I used to get my orders on time, before COVID. I've had the worst experience in these couple years. I order and I wait for months. No one answers the emails/messages. I had a hard time to get a refund for a never shipped order. Stay away from this company. East essence, you lost a customer FOR EVER

I always had such a great experience at Eastessence. Received orders within a week of ordering. The designs and quality are always upto the mark. I've even gifted an abaya to my friend that I bought from eastessence. She called me the other day and asked about the place I bought that abaya from.

Spent $230 since almost one month and half never get my order. As per eastessence the package is stocked at DLH location but the vendeur is doing nothing for me to get it. I Called more than 10 times costumer service in vain my last call the lady hang me out. Very disappointed they did not want to refund me.
Worse costumer service ever.

. DON'T BUY FROM THIS COMPANY... SCAMMERS & STEALRRS

DEAR Rashmi

U guys said the package didn't arrive but when I told u I checked the tracking number and it was delivered. U changed what u said

2. I have included the approval email to return all the 12 items. In the package

3. U guys keep saying u will check with the return team. Every time I call

4. Don't answer my phone calls

5. U guys want the approval email well I included that email also I send it yesterday through email what r u investigating for...

6. I soo tired of your games... I have spent 267.91 $ CAD

7. I will be posting / writing reviews everywhere. Bad ones. This is not good customer service.

I have proofs of everything

REFUND ME MY MONEY 267.91$

We payed five dollars extra for the abayas and the sent us all the wrong lengths. The abayas were two inches longer than the lengths requested. I called them and emailed them many times but no one responded.

The collection of abayas, hijabs, tunics are great at Eastessence. You get to see a lot of variety in terms of colors, fabric, design in their products. The prices are reasonable than any other online store. Love eastessence. Love my products bought from them.

Other than taking too long to process, they do not even send you the free shipping code for your next order even though that is what they promise to entice you not to request your money back. Having to email them about it does not count as them doung what they promised in the first place. This happened to me twice. Also they are either incompetent or dishonest. I had to return an exchanged item because it still did not fit the 2nd time. I had ordered an extra item, and now they are trying to only give me credit for those extra pants and not the abaya I paid for with the credit! This is stealing around $30 from me not to mention having twice having to spend $13 to ship back stuff that does not fit. That means I completely lost $60 and have NOTHING to show for it. And now I'm stuck with $16.94 credit for a horrible company I no longer want to be doing business with. If I could afford to give away $80 I would spend it for charity and not to this company.

I bought 5 Abayas from them. 4 of them were garbage. First they sent me something completely different than what I bought. Second the material were plastic. The Abayas even smell like burning plastic. So I decided to return 2 of them because the other 2 I removed the tags and I couldn't return them. The 2 I returned, I never got my full money back. I got back 70% what I paid. If you want to buy from them, use Paypal. Just be careful with this company. They are not what seem. And remember if you return something, they will not refund the TAX or SHIPPING. And they will make up other ways not to refund

I spent over $300 on my first order with east essence, they forgot to send all the items i purchased but later sent the rest of them with one ugly hijab as a gift lol then i ordered again n spent over $200 i received it today only two items came in I'm missing 6 items! Smh. I like the quality of their product, it aint bad considering their prices but shipping is the wrost!
Be very careful what you order with them cuz u might be disappointed (size N quality wise)

I ordered an item and after i got it, it didnt match the description. I emailed them and let them know and i asked for a pre-paid return label. They offered a $10 refund if i just keep the item. I agreed. The refund never came. I asked where it was and they lied and said they "couldnt" refund to paypal (i paid with paypal, so thats a lie) and gave me store credit instead! (trying to force me to spend more money at their store!) i said that isnt what we agreed to. I filed a claim with paypal, and east essence said to return the item.they knew we had already agreed i would keep the item so they knew i had to remove the tags and i wouldnt be able to return it or get the refund if the tags were removed. They are such corrupt scam artists, the items dont match the descritptions and they lie and steal. I would never do business with such people again!

This company is a fraud. I was promised the abaya i ordered would come before eid 2020. I ordered this on April 30th, it has been 34 days and i still didnt recieve anything. On their website they say it should take 8-10 days to arrive, which is a LIE. I emailed the company asking for a refund a woman named Uzma Mubarak emailed me back and said they couldnt give me a refund. Worst experience ever. This company just steals your money. Total fraud. If i could i would put no stars.

I ordered a "halal" swimsuit online. They have PRESET measurements. I chose "regular", ensuring the pant length would be good. When I got it a month later (their promise: 7-12 business days), the Tunic was 31" and so short it barely comes to the crotch line! Unable to wear in public! When I contacted them, they were more interested in repeating that they don't take returns nor exchanges on swimsuits (I get that), and would Not allow me to buy a longer Tunic (only come as a set and a longer tunic meant longer pants (hemming would ruin the pattern) nor would they send extra material to add to the tunic. When I pointed out ALL the models on the website show the tunic hem comes to just above the knee, they only wanted to insist I am not the same as the model!
PS. The $49 suit, plus the extra $4 for the larger size (apparently not longer!), ended up costing me Over $100 Canadian with shipping ( that took a month!)! I will NOT deal with them because of their rigidity and refusal to help Fix the problem! Who ever designs their swimsuits, obviously doesn't understand "Halal" lengths! They should allow you to measure yourself and Tell them what you want in a tunic and in a pant separately!