Easy to grow Bulbs

I must have contacted them through email at least half a dozen times about 2 iris bulbs that died next to 1 that survived. The first few times they did not respond. They finally did when I expressed my frustration, as their site states they will offer a refund for defective product. They kept telling me to send pictures of the dead ones. Each time I did, they claimed that I still needed to send them the photo. Finally, my email stated that my email service was unable to connect to theirs. They make it impossible to reach them. I couldn't find a phone number either. They are totally careless about their customers.

I placed my first order on 4/10/20. I contacted the company on 4/30 asking to cancel the order and get a refund. The following day "Jess" reached out to me via email stating they had shipped my order and providing me with a tracking number. Tracking has shown pkg "in transit to UPS facility for 6 days now. I used amazon pay to pay for my order so I should be able to get a refund via amazon. I don't trust these people at ALL.

I ordered 2 huge boxes of plants. 1 box arrived open with the plants exposed and dead or dying. The 2nd contained irises that were dried out and had no dirt. I've attempted to contact the company by email, phone, and Facebook to no avail. HORRIBLE CUSTOMER SERVICE!

I have ordered from Easy to Grow several times over as many years. They have a reputation for very nice bulbs, which they are. However, they do like to bait you in with a novel item which they will inevitably cancel and send all the other things you may or may not have really wanted.

Over the pandemic, they seem to have been stretched thin. I always say I'll never order through them again, but they chum me in with a new thing every season. Now, if you are living in a place where you get hard freezes and it matters when you receive your fall planted bulbs, I would tell you to steer clear. The quality is great but I am afraid you won't be able to get them into the ground. I live on the West Coast and was able to plant my daffs and tulips around Thanksgiving. Later than I'd have liked. Probably not possible to do in Minnesota or Wisconsin.

Finally, their shipping in general is slow. They must get their product from other growers. This is fine, but instead of holding things up for everyone, they should drop growers who cause them delays in shipping orders promptly. You will have a hard time getting ahold of them if the need should arise. You'll get your things, but on their time.

Good product, increasingly bad customer service.

I placed an order over a month ago... they finally shipped. Guess what... outside of box was my name but inside shipping slip was for someone else in California. And I live in Florida. I contacted customer service, no one ever answered the phone. I left voice mail, no one ever called me back. I emailed to them, I got a reply from them 5 days later. I went on "Live Chat", all I got was useless apologies, empty promises that they will ship the replacement. When I chat again asking for update, they would say "your order was delivered". So story starts all over again. Long story short, the conversation went back and forth several times, did not get to anywhere, same apologies, same answers that warehouse was preparing for the replacement shipping, I should receive a notification. 2 weeks later, still nothing, when I asked again for update, and asked for refund, then they just stop communicating. Not reply for anything. I had to dispute my CC charges and I swear to myself never buying anything from them AGAIN. They are just useless and try to scam your money. Watch out!