eBags

I used ebags.com for the first time, when ordering my sister's birthday present. I was a little leery to try the site out, but after seeing how detailed their descriptions were, I decided to try it. I received the package in the time they stated, and it was exactly how they described. Needless to say, my sister LOVED her bag, and now uses it in place of the bag that she was attached to. It was a great experience, and I will use them again. The only downside, is that they don't have as big of a selection as I would like.

Awful service. I ordered Tumi bags. The website popped up an offer asking me if I wanted FREE monogramming. I chose the selection, spent a bit of time deciding how and what I wanted and ordered.

The bags showed up with blank patches and when I contacted customer service, their response, multiple times was "not all bags can be monogrammed".

The crazy thing is that I would not have even thought about monogramming at the time if their website had not offered it on BOTH of these pieces.

I took the luggage to the Tumi store and had them monogrammed. Customer service was poor and they offered nothing for the inconvenience and simply held to their "not all bags can be monogrammed" response rather than apologizing specifically for their offer that did not apply.

I will not be ordering from eBags again.

I have ordered two times from this site and had a great experience both times. They are a little expensive unless they are running a promotion. Many times they offer promos ranging from 20%-30% off and free shipping. Wait for the sale if you can.

The worst customer service next to Chinese customer service. Never answer the phone, online account can't track your purchases or show a current order, worthless. A VERY poorly managed operation.

Returned set of packing cubes few months ago, I was charged to return item, a re-stocking fee and a credit to use for future purchase. Due to the Covid 19 pandemic, traveling was not possible this summer subsequently I did not purchase travel items. I was not informed my credit amount would expire after so many months, when I called to request a extended date to use this credit I was told NO they would not do this. This is basically stealing a customer's money as I received nothing for returning the cubes. Will not order from this company again.

This site has some great products. They have all different kinds of bags like handbags, messenger bags, and luggage. I personally have not had a problem with their customer service. I have been very happy with the bags I have bought from this site.

Purchased the Samsonite underseater from Ebags and found that this piece was way too large for the underseater space on my Alaska flight. The next day I called to return the luggage and they rejected the return because now it was a used item. The company expected the customer to research the aircraft luggage specifications before use. Calling the Samsonite underseater is false advertising because the only space it would fit would be first class section. This company does not know the meaning of customer satisfaction! I would highly advise others not to support Ebags.

Have been purchasing handbags from this company for years and have always been satisfied with their service. Sometimes their prices are a little higher, but most of the time their prices are very good.

Ebags suitcase is great! TLS Mother Lode Mini 21" Wheeled is our model and we love the different compartments. Easy to carry and nice design! We used for a month trip two people combining with a backpack. We can carry all the clothes and separate dirty clothes for laundry. We can also keep cables and computer for our online job. Toilettries can also keep in different compartment since there are many of them. The suitcase is perfect for short trips even for two people. Hopefully trying more products of ebags!

Otherwise, try ordering from the product manufacturer directly. Because I live in the Denver area, where eBags is based, I wanted to try it out. I used a 20% discount code for being a first-time customer in order to save a few dollars in comparison to Amazon Prime. The order was placed on 2/7/17 and arrived this afternoon. I could have picked up the order locally or it likely would have been here on 2/9 or 2/10 if I had ordered the item through Amazon Prime. Between 2/7 and today, I did not receive any of the text updates that I signed up for regarding my order, its status, and delivery exceptions. The eBags tracking system is terrible in comparison to Amazon's and carriers like UPS, FedEx, or even the USPS. While I fully understand eBag's drop ship business model, it is evident that the process should be more streamlined in an online marketplace. Competition is fierce and Amazon is eating everyone's lunch (rightfully so).

This online store seemed pretty cool but the reality is completely different. I ordered a handbag that was what I was looking for: fashionable and useful. But what was my surprise when the item arrived: it wasn't the bag that I paid for, it was a wrong item! Its quality is awful, it seems made in China! I have tried to contact them several times but I didn't receive any reply to my e-mails. Be aware, this company is a scam!

I ordered a leather bag costing $200.00. The bag arrived quickly, but was rather disappointed in the quality. For $200.00 I don't feel that the quality was there, its rather cheap looking to me. On the positive side shipping was very fast.

I would give negative stars if I could. I purchased a 3 piece luggage set on sale, next day I get an email saying it's out of stock. That same day I got an email advertising same set for a higher price! Ofcourse no response to my email and they don't answer the phone.

How is this company still in business? Where is the BBB and FTC?

Just recently tried it for the first time; I was very impressed! The price was great; it arrived quickly. I decided the bag was not exactly what I wanted, and their return process was so easy. They also refunded the money very quickly. I would definitely recommend it!

I've been trying for a month now to get a refund for an item that they lost in the mail and it's like pulling teeth. They initiated an investigation with the USPS who later called me and told me they approved for them to issue me a refund because the item was lost. Two weeks later I'm still waiting for a refund andAfter calling customer service they again told me they need to call me back within 24 hours. They do not follow up and they do all that they can to not refund their customers. Avoid using this company because it's a scam. They were happy to take my money but now that the item is lost they're not willing to refund? Unethical business practices!

I placed an order for over $310 including a red leather bag that was priced very well and I had tracked for a while. The other items arrived as expected but the bag never arrived. The company never notified me that anything was wrong. I email customer service today only to be told that the item "is no longer available" - mind you it was avaiable at the time since the purchase was confirmed and I received an estimated shipping date. They made no attempt to contact me to let me know or to correct the situation - they simply told me to pick another color AT A HIGHER PRICE! Terrible customer service - I am letting everyone know"

Read these reviews. They are true. I wish I saw these. I ordered 2 suitcases. One gets lost on way to me and they want me to wait for an investigation when they clearly see I didnt get my items when promised. They first wanted me to do all the leg work then I threatened to write a bad review and call my credit company. Then they put the investigation in with the delivery company. They still wont refund me until the review is done. That is not how one conducts good business. They will not let me write a review on their site either, funny how that is. Do not recommend and stress to stay away. Read these reviews!

Hi All!
I had bought an Osprey 55 liter back pack for $149.00 on the ebags site. #1 it took forever to receive. Once I received it, I decided this back pack was to big for me and asked to return it 28 days later and ebags stated they would not honor the return although their website says they have a 30day return policy, instead they offered me a coupon for 20% off to buy more stuff. Really why would I buy more stuff if they do not honor their return policy? I would not buy anything else from this site due to the misleading return policy. REI will take returns up to 90 days later. You may pay a few dollars more but REI return policy is much better, wont go back to ebags. I would give them 0 stars :(

I placed an order with ebags 12 days ago and the item, which was shown as in stock, has still not shipped, and the company can still not give me an update of when it will ship. Because it has taken so long, I contacted them to cancel the order, and despite three calls to customer service in the last three days, ebags has still yet to be able to confirm whether the order can be canceled. To have this level of ineptitude from an online retailer in this day and age is appalling. I obviously will never be buying from them again and will tell anyone I can find to never use ebags.

I ordered travel pro overnight bag, which was to be delivered a week later... a few days later I received an email saying that there is a warehouse issue and they are not sure when the bag will arrive... called customer service to verify, and then canceled the order... as soon as order canceled my credit card was billed and a shipping notification was sent out... they then canceled the shipping notification, and told me my card was will be refunded once the bag is sent back... there is no bag that was shipped... there will be no refund... E Bags is a scam... stay away... just bought from Amazon...

I was so excited to get the luggage that stated "Easy Returns", to find out it didn't even make it on 1 trip. The seems started coming apart, etc. It wasn't going to hold up for even a year. When I went to return it, they said this"ITluggage" brand isn't returnable. What? I am so upset.

I do love the variety of choices ebags has, however some of the prices are just ridiculous. $188 for a crossbody bag? I guess certain brands just run that high, but I would hope for more of a discount on this site.

Do not purchase from this gretailer, you will only be disappointed. There is NO WAY to cancel an order a few mins/ hours after placing it. It goes into "processing" and sits there for 3 days. The delivery date shown on the order is an "estimate". That's when they actually ship it. Not deliver it. Huhh?

Returns are expensive - you pay for shipping and a return/restocking fee.

STAY AWAY #buyerbeware