eBags

I've ordered from ebags for years. Never had a problem until recently, but now will NEVER place an order from ebags again. Long story short: I think ebags is about to go bankrupt and has resorted to scamming their customers to survive. Perhaps an unfortunate victim of Covid-19, but that doesn't mean they have a right to steal out of their customers wallets.

No legitimate e-retailer would tell you their certificate codes are not working for several days! They told me to place an order with my credit card and then call back to request a refund after they could check my return store credit balance with their "home office." What kind of sense does that make? They could just check right away and help me place the order on the phone - but they said they couldn't do that either.

The selection of goods continues to decrease, the price discounts continue to increase, they have removed their customer service telephone number form the ebags website, and they now say they return store credit and gift certificates are no longer working. Too many red flags. Run, don't walk away from this garbage scamming!

I had a TERRIBLE experience with this company. I paid extra shipping to have delivery before Christmas. I received an email saying that they canceled my order because they couldn't get it here before Christmas. Then they shipped it after Christmas at full charge... when I no longer needed it because it was obviously a Christmas gift that I ended up replacing with another product. So when I received the cancellation email, I emailed them back saying I did not want it and it was supposed to come before Christmas. Then they said I had to wait to receive it and they would send a return shipping label. When we finally got the product, reached out for the return label, and sent it back, we STILL only got a partial refund, had to go through a ton of hoops and had to pay a premium for shipping before Christmas. Not to mention they charged a warehouse replacement fee without my knowledge that was never refunded, even when they got the product back. What a complete waste of time and money. As someone who online shops frequently, I have never run into so many problems with a company. This place is a scam!

I'm thoroughly baffled by the awful customer service experiences people are reporting. I've been a loyal eBags customer for 3 years and I almost exclusively buy their in-house brand. The best purse I've ever owned is from them, and all of their eBags brand items carry a LIFETIME warranty. My purse developed a bad lining rip on the inside and I wanted to repair or replace it. When I originally called customer service, the rep told me bags had a two-year warranty, and I corrected him and said no, all eBags products are lifetime warranty. He said he would check with a manager and call me back. I never got a call back, which bummed me out. But I recently emailed customer service to follow up, and in less than an hour after my email, the warranty department had a replacement ready to send. I didn't have to ship the ripped bag, send pictures, nada. I have the Piazza Day Bag (purse from heaven), Motherlode overnighter backpack, a laptop bag, and packing cubes. I'll never get handbags or luggage anywhere else. Ever.

We are very disappointed with the performance of eBags on a purchase we have been attempting to make. The first bag order appeared to go through with a 2nd day air delivery, only to find out after the order was placed that the bag was backordered. Because we needed the bag for an impending trip, we cancelled that order and re-ordered a second bag (different brand) online. This order also appeared to go through, our credit card was promptly charged and delivery was set again for 2nd day air. When we received no shipping status email, we decided to call customer service only to find out that this bag was also backordered and would not be arriving on the promised date. The call taker accepted responsibility and admitted the company dropped the ball but offered no solution. Ebag's communication was very unsatisfactory in this day and age of online competition, and they could learn a thing or two about customer service from Amazon and many other merchants. We will not be buying from them again.

I will be posting this review to as many sites as humanly possible. I purchased a bag for school from them a few years ago, and everything went fine. When they started sending me promotional emails, I attempted to unsubscribe. The emails stopped for a while, but started up again. I attempted to unsubscribe, but their link to do so is broken. I contacted eBags via email to ask to be unsubscribed, and they said they would. Waited some months... the emails started up again. One of the email tag lines sounded like they were threatening me to buy from them. "You've earned your $10.00 in Reward Points. Now, Spend Them!" Again I contacted them and again it was confirmed, by email, that I would not receive any more emails from them. At this point I filed complaints with BBB and the FCC. Again, the company informed me that I would not receive any more emails from, and that my email address is not in their system. The emails stopped for days, but what did I find in my inbox this morning? ANOTHER eBags promotional email! I've tried so hard to divert their emails to spam, but their email address keeps changing. I'm at my wits end. I'm beginning to think eBags is a scam business. I'm going to report all future email from eBags as phishing, because I can't afford to delete the email account. Please don't ever buy from eBags. If you do, they will harass and harass and harass you to make another purchase.

I paid 25.90 for 2 day delivery and will not receive until MAYBE at least 3 days so they claim til i get it. Last time ordering from this place.

I love ebags. Shipping and returns are free so you can actually find the bag you really want without incurring a lot of charges.

Not a good company poorly trained staff, because they don't have item in stock it might take 11 days to receive your item!

If you return an item for any reason they charge you $7.95. I will never do business with them again.

I purchased a handbag, they didn't deliver the product at specified time and the quality is not price worthy.

Unlike some of the reviews, I've always been satisfied with e-Bags shipments. I first came upon e-Bags from an ad somewhere. I ordered a large purse because I was flying to WI and needed something that could carry my iPad (regular sized), my novel, and all my other numerous things. This first purse was leather, very supple and lovely. However, the inside material shredded and came apart within a year and a half, so even though the outside still looks perfect, the inside is done for. It's down to the leather! The second purse I bought within the past 6 months also has the inside shredding. It was a different brand from the first purse-leather, but much harder, less supple leather. I still, just tonight, ordered a third purse for everyday use. It's not leather and I hope the inside will stay intact. All of this previous review tells the bad side of eBags.
The good side is that there are huge numbers of purses, wallets, carry-on bags, luggage, etc. on this site. Most of the purses are made for security as you travel, with reinforcement so that thieves can't cut the purse's strap away from you. There is also protection for you money and credit cards, as I believe there is some device that can scan your credit cards while they are in your purse!
You also get good coupons and discounts. You get money points for everything you buy. Many of the original prices are very economic, but with the money points from my previous purchases, I saved $10 on my purchase tonight.
So the only complaint I have, and it's a significant one, is that the material used in the inside compartments of the purses IS NOT LONG LASTING AT ALL! It shreds and comes apart. I have purses from 20-30 years ago, not from eBags, and the interior looks almost as good as new. EBags needs to make sure they change this bad problem.
Thank you.

Never mind the hard signature items but if you're looking for VERRRYYY good quality leather bags at ridiculously low prices, THIS IS THE SITE for you. And they deliver right on time too.

I received the wrong order and was never able to get anyone to help. Don't order from this company. Worst customer service ever

EBags double charged me for my order.
Customer service rep told me they processed the payment. Refused a refund and told me I was on my own.

The company MUST be ran by MILLENNIALS!

So far so good! I would just like to say my experience with Ebags have been great and I love my new north face Borealis back pack

Placed an order on 8/25/2020 for a luggage set, a 3 piece packing cube set and a toiletry bag. The next day I received an email the luggage was unavailable. I went onto the website to see what colors were available and the color I ordered was available. Thinking something is up I called ebags and spoke to a young man explained the email and told him the set appears to be available what is going on he puts me on hold and comes back and said it must be a mistake the luggage is available and will place the order again for me BUT THE PRICE IS 60.00 more the next day. I explained I wanted the price adjusted the price I paid the day before. He told me I would have to pay that days price and he would put in for a refund. Reluctantly I did so, so I could get the luggage shipped. Several days later I receive the luggage but no packing cubes or toiletry bag. I call ebags again they tell me they are unsure why I have not received the other 2 items they will send a message to the warehouse and put out a ticket on the missing items and someone will be in tough within 48 hours. More than 48 hours pass no response I call again they put in another ticket and send another message to the warehouse. I ask that they put a note on the ticket that if the color is not available I will take another color as substitution. No response to this call. I call again inquire about reordering the items I'm told not to do that until they hear from the warehouse. I finally receive a email the items are no longer available. I call to inquire about getting the packing cubes in another color at the same price I ordered them I am told "There policy is it would have to be the same item in the same color to price match it" A policy which by the way I can not find anywhere on the website. I send an email and get a response if I want to reorder the items they will price match it but when I call to do that they won't match the price. This has been nothing short of a nightmare and the worst part is they used to be a great company to deal with. I will now take my business elsewhere and so should everyone else if they don't value their customers.

KEEP AWAY FROM THIS COMPANY
They can not deliver orders on time and they do not notify you if they are delayed. Then i did ask when the order will be ready and i was told they do not know

I bought a 50% off backpack and it's been shipped for free to my country (Philippines). It's a steal!

I ordered a nice backpack and cannot wait for it to come. The whole site looks legit.
I also love how you can pay for it to come faster.

Sorry, sorry, sorry customer service. They gave me a shipping date but never shipped the merchandise.

“I was not happy with my experience with ebags. Initially, I ordered a lunchbox for my daughter from Amazon that was sold by ebags. I ordered it in advance of her birthday, so it sat unopened for about 3.5 weeks after I received it. When we opened it, we discovered that a zipper was broken. The item was brand new and had been in its original packaging, unused, for a month. I returned the item in new condition, in its original packaging. Unfortunately, I initiated the return 31 days after the 30-day window for receiving a refund and therefore could not get my money back. (In my experience, many retailers allow for longer than 30 days to return an item, especially if the item was received damaged.) Ebags refused to make an exception, which I was not happy about. Later I found a purse on the site that I could use, although for much more than I would typically pay for a purse. But I had to use the store credit or lose it. I received the item, but there was an issue with it that made it not work for my needs. The photo wasn't clear whether I could fit my cellphone in a zipper pocket, and when I received the purse I discovered that I could not. So I returned the purse. Annoyingly, ebags subtracted about $3 in return shipping fees rather than refund the entire amount, as other online sellers do (e.g., Amazon and Zappos). That seemed pretty chintzy to me for a $50 micropurse. Now my order to replace the original purse is delayed, delayed, delayed, with an expected delivery date of 10 days after I ordered it. At this point it's very unlikely that I will order from ebags again. Stick with retailers with more reasonable return policies!”

Contacted customer service numerous times. They could not tell me when the bag would ship and refused to refund my money.

Great deals on backpacks, luggage and wallets. Excellent customer service - loyal eBags shopper for years!