eBags

I ordered a Oakley Kitchen Sink Back Pack on October 27th 2017. It was pending for several days. On their website it stated to wait 6-7 businees day for the item to process. So with this being said I chatted online with one of the sales representives and he stated I would get an email the next dy with the status. Of course the next day I get email saying that the item i was requesting was out of stock. So i decided to look up the same item on their website to try to reorder it. Yes it climed to be instock. So being suspicious of the situation I decided to call ebags and speak to one of their represenatives to see if the bag was instock. She said let me check. There was 26 bags instock. The only issue is that the bag went up almost $50 from when I originally purchased the bag a week and a half prior. When I explained this to the sales rep she strted to back track and proceed to tell me that the bag is not available and tht the warehouse was closing for 10 days to do inventory and would not be able to ship out any product. This company clearly screwed up with the original pricing and failed to honor the price. Instead they decided to screw over the consumer. I even asked to speak to one of the managers and was told they were all in a sales meeting. I requeste to get a call back and then was told that the manager was on the road all week. I was promised a call and never got it. It is at this point I really believe this company is ran from someones mother basement. Ill never order from this place again.

This was absolutely the WORST experience I have ever received from a Google Trusted and BBB company in my entire life. I ordered a backpack on November 21,2014. When checking out, the delivery date said it would be before thanksgiving (27th) in which I was leaving on for vacation. I constantly checked the tracking of the package and UPS had an estimated delivery of Tuesday, November 25th. It never arrived. I waited and called Wednesday night as we were leaving Thursday morning. UPS said they had never even received the package. My fiance then called Ebags customer service line, and the woman she spoke to told her that package hadn't even left the WAREHOUSE! I was very upset, since I needed the backpack for luggage for my computer and other items. We then had it shipped to our Disney hotel because the package wasn't in my possession. We were told it would arrive on Monday, December 1. She then called back two days later and said it would actually arrive on Tuesday, December 2. That Tuesday came, and still no package. Wasn't at the hotel. Called Ebags again, they said UPS had it and it was out for delivery. We left on Friday, December 5 and never received the package. When we called for a fourth time, a representative told us and I quote "the package is somewhere in Orlando, we just do not know where it is". It was the must frustrating purchase I have ever dealt with. I did get a refund, but the whole purpose of getting a backpack for my new computer is down the drain. I chose Ebags because of their excellent reviews. I will NEVER shop with this company again. I also recommend to others that you get the name and phone representatives' ID number before you hang up. They promised us packages would be certain places multiple times and my package is floating somewhere in the many lakes of Florida or delivered to someone else.

On the 19th of May, 2022, I ordered a Backpack (Mother Lode Travel) Backpack from Ebags, the order number: Ebg*******. The order was placed after I had read the reviews from several customers (supposedly) about how good them item is. However; I doubt, those reviews are from the REAL customers.

Few days later, the Backpack arrived and to my greatest surprise, it was a PIECE of trash. I immediately contacted Ebags and registered my dissatisfaction with the item. Through an e-mail and over the phone, I was instructed on how to return the item. The next day, yes next day after I received the item, I returned the Backpack through the UPS store.

On the 26th of May, 2022, Ebags received the item as the tracking record showed. After not receiving my refund through my Credit card, I called Ebags to know why my Credit card has not been credited. In response, Ebags confirmed receiving the bags, but that its policy is to process the refund after 14days has pasted as is listed in its RETURN POLICY guidelines, else they will NOT process the refund

Today, it is way past 14days and Ebags has not credited my Credit card. At the time of writing this complaint, the charge is already accruing interest on my Credit Card, yet I have returned the item to Ebags over three weeks ago.

Please DO NOT buy anything for this company. They are thieves. Obviously, holding-on to customers' monies for weeks is where their profit is coming from, as the customers pay INTEREST on monies they do NOT owe.

Superb. Easy return, Easy Price match policy refund and simply great customer support.

Thanks for the great deal on the bag and quick shipping

I ordered a wallet for my husband and it came within a week. It was exactly what I expected

Prices are definitely lower than retail. My messenger bag was exactly as pictured and described.