Burgess

It has taken me over 3 months to receive parts of my order. They never answer their phone, their website is down most of the time, owners are not from the US (Just had to be blunt), and they offered no refund or any kind of customer service. Over 90% of my order is still missing and they said my order would be shipped in 2 weeks from when I originally placed the order, which was over 3 months ago. After I had emailed them for several weeks, I received an email from them asking for an alternative address such as a PO BOX. Are you crazy. What are you going to send my a bunch of trees to my PO BOX? They also told me that I had to investigate why my own order which I never arrived. Plus they also were not helpful in giving me any kind of tracking number for my order. REALLY I AM NOT KIDDING. This company is the biggest joke and has fraud written all over it. The good news is that I put the charges on my military CC and sicking those guys on these yahoos. Leave the country or run a business with some integrity. Tired of these type of mom and pop shops that are more concerned about taking your money and essentially robbing you than making an honest living. If someone pays in good faith for a product, you should send them the product, otherwise that would be called fraud (among many other things as well). Based on the reviews and no recognition from the BBB, I can certainly see this company being a thing of the past soon. With no customer service, it is hard to have a lucrative and growing business.

I ordered 2 separate orders totaling over $1000. 00. One order was extreamly important to me. My mother isn't doing well and we have 5 acres to make spectacular for her! So 60 giant peonies which come as tubers. The next was Burgess dwarf rebooting lilacs ( 40 of them)! Here is where it gets bad! Well I ordered before covid hit. The lilacs along with several other plants were sent usps. Well several months went by. My package finally arrives much to my surprise it took 4 weeks to get to me! Now I have ordered from them before and from when they ship it and it gets to my door is usually 3-4 days! Ok well most of the plants were very very very dry. I immediately get them into nursery pots and get them watered... out of the 40 lilac plants only 17 are alive. I contact them send in the shipping label and wait. I sent everything in sept. Well I got my replacement plants last week and they are gorgeous! Ok they forgot to replace my wisteria which were also dead but I am just thankful for my lilacs! My mother will get to enjoy there beauty! I know this company is not perfect but if given a chance they keep their word. I also found out they ask you to give the plant 6 weeks to see if it leafs out. If not then contact and send label.

Spent over 300$ this year, order came piecemeal only ONE tree grew! If I could give ZERO STARS, I would. Colorado.

Ordered 7 fruit trees from them. Two of them are showing a "little" sign of life. Ordered 7 fruit trees from Stark Bros. They look magnificent! DON'T BUY FROM BURGESS! Big waste of time and money.

After reading the other comments, I have decided not to waste my time anymore with them. Order 2 Rashberries, 4 blueberries, and 2 blackberries on the parcel 1 of 2. They took a month to get it to us, and when they did the order wasn't right. They sent us 4 blackberries and 2 blueberries. Then it took another 3 weeks before the correct plants got sent, which we had to pay for again. Then took another few weeks to get parcel 2 of 2(around 2 months to receive 2 of 2), instead of reaching out and letting us know that they ran out of what we wanted for the vegetables in parcel 2 they just took the liberty to choose what they wanted us to have as replacements, instead of just giving us our money back. With reviews of them not honoring their commitment to the customer I figured the less troublesome route is to find another place to do business with. Amazon did amazing with both timing and what I actually order, and on top of that the plants are doing better then those from Burgess. Amazon has excellent customer service and can take care of customers better then burgess. If you have the money to blow, then Burgess is okay. But if you don't want to pay for something inferior that may come way later then when you need it in the ground, Amazon is a good place to go, the plants that we got from a seller was veteran owned also, and these vets did a fantastic job with the care they provided.