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Ecklers has a rating of 4.3 stars from 1,159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 13th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
12,381 reviews
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..
Good service. Delivered on time. Will use your company again
Date of experience: September 22, 2024
PCV hose doesn't fit my full-size Mercury. The bends are 180 degrees off. I doubt it will fit any application. Simply not worth the effort to return.
Have had decent experience in the past.
Date of experience: August 26, 2024
Ordered a seat spring in stock item and received a Bimini top for a jeep wow that's close I have to jump thru hoops to return it and then I can get the correct part I don't think so stupid return policy I'll never spend money here again
Date of experience: August 10, 2024
Hoses were of good quality, same exact shape, no issues installing them.
They had the parts I needed.
That’s what failed on my c4.
Date of experience: September 21, 2024
Rock Auto is great! Have been using them for years and very happy.
Date of experience: September 22, 2024
I am a newbie to the Eckler family, I just got a 69 torino and needed a few things. To be able to get so many new parts here is mind blowing!
I was sold once I received the catalog… I really didn’t know where to start with my car- they made it easy for me.
Date of experience: September 4, 2024
Product was easy to find on website. Item shipped and was delivered when acknowledged. They fir perfect and were of good quality.
Had the part I needed and shipping cost was very reasonable.
Date of experience: August 29, 2024
I'm old school and did my order over the phone. He was very intelligent on the products of my needs. Only issue was out of stock on my first order with your company
Date of experience: August 15, 2024
I ordered a power window motor that was an unboxed item at a better price. When it arrived, it was packed and box very well and looked brand new so I got a brand new item at a good reduction in price.
Getting a good deal.
It was priced lower than normal.
Date of experience: July 29, 2024
This item is pretty expensive, but where am I going to get them? Thanks
They had the exact item I needed. Plus, Ecklars has a good name.
It looks like the exact part I need for my car.
Date of experience: June 18, 2024
Received notice that was delivered the day after I ordered and called them and they straightened it out right away
Date of experience: August 24, 2024
The products that Ecklers handles have always been A-1 quality and delivery is fast. I have purchased from Ecklers in the past and will continue to do so.
Previous purchase experiences and quality products.
Date of experience: August 15, 2024
Just ordered a headlight for my 64 Impala and I'd just say that I appreciate the service and parts that I've ordered in past years. Always a treat knowing what ever i order is always a match for my vehicle. Thanks.
Date of experience: July 22, 2024
I ordered a part for an early 60's model Thunderbird and the sales man was very helpful. Great attitude, and very professional.
Date of experience: August 28, 2024
Thank you excited to receive my new grill have not had time to install it yet but I know it's going to be absolutely beautiful thank you and I appreciate the item that was for sale it's beautiful
One of my favorite and past experienced shopping place
Email and it was on sale and I'd like to have one
Date of experience: August 10, 2024
Good price and shipping cost. Good products. Nice catalog and web site. How about some coupons for my next purchase?
Good price and shipping
Date of experience: August 29, 2024
Easy searching
Date of experience: May 19, 2024
Really easy to order recommend you guys to others that are looking for quality parts and fast shipping!
Date of experience: August 23, 2024
Your price states 114.94 for a fan shroud when I checked out the price for the shroud with my discount was 114.94. I say something is wrong. I got no discount is what I say
Had what I needed for my car
Did not have this part
Date of experience: August 13, 2024
I ordered online a brake booster for my El Camino. It said it fit browsing through the second page. It said it cannot confirm fitment I called your customer service and they said it did not fit so I requested a refund. I asked him if he could look up similar models that may fit, the guy side and hung up on me if he doesn't like to work there why is he there?
Date of experience: July 13, 2024
Started the online chat and was prompted to ask about ongoing deals and promotions.
I first asked about an advertised t-shirt (kiss my ss) that did not include a photo of the actual shirt. The customer service personnel couldn't help either because he couldn't access a photo. That was odd. How do you advertise and sell a shirt that nobody can see.
I asked about the promotions. First I was told that it wouldn't apply to my order because my order had already shipped. That was a lie. I then sent him a screenshot showing that my order was processing. He then asked fo my order number. I thought he already had it, since he stated that it had already shipped. Then the customer service rep proceeds to tell me that since I was about $27 away from the minimum requirement for one of the promotions then I would not be eligible. You would think that he would at least attempt to find a lesser expensive item to add to my cart to get me to the limit for the deal. That way I would get the $50 off of 300 which intern would motivate me to spend even more money with the company. Neither of which did he attempt to do. He just stated company policy to me via the chat. After being lied to initially, and told that my order had shipped and then being quoted company policy about the minimum amount needed to get a coupon, it shows me that the customer service leaves much to be desired.
Date of experience: August 17, 2024
58-60 thunderbird expansion tank. The tank looks like they spent less that 5 minute on the paint. Fish eyes and dirt in the paint. Partially painted. Poor job. Hopefully it doesn't leak. Customer Service gave me a credit.
They were good to provide a credit. I still have to fix the poor paint job. I used the credit to by another item and it is now out of stock on back order. Go figure.
Usually decent product and services.
Date of experience: July 8, 2024
Great! Service. Nice people.
Date of experience: July 8, 2024
Was exactly what I ordered and came quickly! I will definitely order from you again.
Reputation of company
Date of experience: September 14, 2024
So far, everything that I have bought has been top notch. The phone service is also top notch.
I chose Ecklers because the easy and well stocked items available and wide range of options
Date of experience: September 16, 2024
Ordered on line. Received part in two days. Correct part in the bag.
Repeat buyer for my auto shop.
Date of experience: September 16, 2024
Fast service on in stock items. Was notified that part 2 of my order will be shipped between 7/16 and 7/20. Nice to see the status on your "orders: info. Will order more products for my 1966 Galaxie 500 Convertible.
Date of experience: July 11, 2024
Called Eckler's and spoke with Brandon. Helped me order new glass for my '64 Falcon 2 door coupe. He was very helpful, courteous, and professional. I ordered the parts on July 10th 2024 and were out for shipment the next day. I will definitely be doing business with Eckler's in the near future.
Products used:
Glass
Date of experience: July 11, 2024
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.
