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    Ecklers

2024 CUSTOMER CHOICE AWARD

Ecklers

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Overview

Ecklers has a rating of 4.3 stars from 1,158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 13th among Auto Parts sites.

  • Service
    142

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 82.6%
Positive
805
Neutral
60
Negative
110
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Instant Feedback

12,375 reviews

28
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How would you rate Ecklers?
Top Positive Review

“Open box visor”

christopher t.
12/26/24

I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.

Date of experience: 12/16/24
See positive reviews
Top Critical Review

“If you really wanna know...”

Dan D.
12/30/24

So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..

Date of experience: 12/20/24
See critical reviews

Reviews (1,158)

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Reviews that mention popular keywords

customer service (83)
Thumbnail of user williame1965
Wisconsin
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Best service came on time. They have the right product for my car.

Reason I chose this business:

They are a reliable company.

Date of experience: August 4, 2024

Thumbnail of user daven741
California
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Found the items on line and ordered as it said they were in stock. After completing my transaction received an emai stating items were out of stock, I placed a call and left a message which was answered to my satisfaction. My order was downsized and I purchased half what I needed, but all that were in stock. I think I dealt with Allen who was very helpful and explained about you stock on these parts.

Date of experience: May 3, 2024

Thumbnail of user koryp23
Missouri
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Went great no issues, got the item with no problem. Thank you

Reason I chose this business:

Always has 3rd gen Camaro stuff

Date of experience: August 4, 2024

Thumbnail of user jamesj3839
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

When I am browsing the website I seem to be lock into 1 category and cant see everything...? That needs to be fixed on your end. When somebody is browsing they need to have access to the whole website... The products that you want to sell.

Reason I chose this product:

Reliability.

Date of experience: April 25, 2024

Thumbnail of user jackd1265
Virginia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I was looking for an air conditioning system for my 1976 Stiingray. I was about to order it online but I thought it would be a good idea to call someone at Ekler's. Glad I did, I almost ordered the wrong system. The guy I spoke to knew his stuff. He got me all setup with the right system for my car.

Great customer service. I'm sure I'll be doing more business with Ekler's again.

Thanks Jack

Date of experience: April 25, 2024

Thumbnail of user ronr1133
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Delivery was quick and all items were delivered with no damage

Reason I chose this business:

I have bought from Ecklers in the past and have been pleased with their quality and response time

Date of experience: August 4, 2024

Thumbnail of user suzannel673
Arizona
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Very great! 👍🏽 I will definitely be ordering more! You guys rock!

Reason I chose this business:

I have ordered through Mac before in the past and it now goes through here.

Date of experience: August 3, 2024

Thumbnail of user rickr1200
Arkansas
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Easy shopping, quality product, protective packaging and fast shipping.

Reason I chose this business:

Online information about product providing proper fit for my application made the choice to buy easy.

Date of experience: August 3, 2024

Thumbnail of user randallp248
Washington
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Thanks for being a consistent supplier of parts for our older cars.

Date of experience: August 2, 2024

Thumbnail of user williaml3352
Kansas
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Item as described no problems! Had what I needed. Part matched the original. Good price and communication.

Reason I chose this business:

Correct part

Reason I chose this product:

To complete restoration project

Date of experience: July 11, 2024

Thumbnail of user pamelam1212
Virginia
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

We called looking for specific tires and tubes for a 1929 model A. The tires were hoping to get were not available, neither was our second choice….that didn't deter Alex, he searched and found some great alternatives, got them ordered and on the way to us. Super helpful and dedicated to ensuring we got what we needed!

Date of experience: March 30, 2024

Thumbnail of user jerryw1060
Florida
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Excellent customer service. Was sent a replacement bcuz the first one I purchased wasn't working.
After being sent a replacement I discovered the push button is longer than oem. Had to modify by filing the housing and the top of the button switch (both are plastic) to operate properly. Otherwise the button was partially depressed causing the light to stay off.

Excellent customer service. Was sent a replacement immediately.

Reason I chose this business:

Good selection. Good price. Excellent customer service.

Service

Date of experience: May 5, 2024

Thumbnail of user petera1495
Maine
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

To find out what booster i needed.Told exactly what I had and what I needed. Person told me what part was needed. I ordered it, as soon as he sent confirmation with picture, called back and told him I asked him for a two cylinder to replace a stock single one.he said it was too late it was already in shipping department. Couldn't be canceled, had to send it back when it came. Only had been a few minutes since I got the confirmation. Now have to wait for it and go through the process of sending it back.

Date of experience: May 15, 2024

Thumbnail of user terryw1427
Wisconsin
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I would like to return the double portion of my order I only need enough parts to do 2 front wheels and I received enough to do 4

Reason I chose this business:

They carry all the parts that fit my 57 chevrolet

Date of experience: July 10, 2024

Thumbnail of user brandonl710
Wisconsin
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Kept sending the wrong part. After a month of back and forth phone calls they tell me the website isn't updated and they don't have the visor I paid for. When I call they said ya we have 9 of them in stock. So screwing me around over a month and won't refund me my money till I send the wrong one back for the second time. So take $800 of my money and make me wait even longer to get my money back to shop else where. I'll never buy from them again.

Tip for consumers:
Don’t waste your money or time.

Products used:
None.

Service
Value
Shipping
Returns
Quality

Date of experience: July 11, 2023

Thumbnail of user michaelp7247
Maryland
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Super helpful. Extremely knowledgeable technician.

Date of experience: August 1, 2024

Thumbnail of user yvana1
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase
• Updated review

Have yet to install but price was reasonable and looks great! Very happy with my purchase.

Date of experience: August 1, 2024

Love the open box special
June 30th, 2024
Verified site experience
• Previous review
Reason I chose this product:

To cover my current cracked dash board

Date of experience: June 20, 2024

Thumbnail of user jasone944
North Carolina
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

In the part's description it says many times "these lenses", but apparently are sold as individuals. Now I have another $6.95 charge to order a second lens because it was not clear these were single and not a pair.

Date of experience: October 1, 2023

Thumbnail of user gogig3
Texas
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

"1958-1960 Ford Thunderbird Water Pump" failed upon first start up in a spectacularly bad way, taking out a brand new custom aluminum radiator with it. The pressed on flange that the fan bolts onto came off instantly and has nothing really keeping it onto the shaft. Customer support offered 55 dollars in store credit or 27 dollars refunded. Beyond insulting considering their overpriced water pump caused hundreds of dollars of damage. Refused to overnight a new pump, or even send one out until they had received the defective one to "inspect".

If you absolutely need this part - factor in having to weld the flange to the shaft before use.

This shop will not be using Eckler's again, however.

Date of experience: August 23, 2023

Thumbnail of user garyv552
Canada
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Thank you, the purchase procedure and the shipping went very smoothly. Parcel arrived a day early. The Console meets my expectations. I'm in Canada, and have to ship to a U.S. address, (parcel pick-up location), that's the only glitch... hope that someday you return to shipping to Canada.

Reason I chose this business:

Had the product I have been looking for.

Reason I chose this product:

Need it for my Classic vehicle.

Date of experience: April 13, 2024

Thumbnail of user robertw6029
California
1 review
0 helpful votes
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February 15th, 2024
• Updated review

I orders front door panels and rear panels for a 65 Futura. Front said ships in 2-3 weeks. Fine I'll deal with it. Rear says in stock. Submit order, money comes out, get email front ships in 4-6 and I just finally got an update for the rears that now won't ship for another 2 months. What a joke. I guess I'll call in a month and find out my order has been canceled like so many others with no notification.

Tip for consumers:
That they don't actually have anything to sell

Products used:
Panels

Service
Value
Shipping
Returns
Quality

Date of experience: February 8, 2024

Some of the product descriptions are not very good
January 23rd, 2024
Verified site experience
• Previous review

Some of the product descriptions are not very good. Some of the water shield products I looked at only listed the length of the roll and not the width

Reason I chose this business:

Because you bought everyone else

Reason I chose this product:

Because I need them

Date of experience: January 16, 2024

Thumbnail of user lw654
Canada
1 review
0 helpful votes
  • Send Message
February 2nd, 2024

We made one purchase for a client and now get daily e-mails. Tried to unsubscribe, no option. They say we're getting e-mails because we have an account. I try to enter the "account" but had to create a new password. Looked for unsubscribe, nothing. Tried to remove e-mail, won't let me. Looked for "delete account". Doesn't exist. Never will order again because I don't want to ever go through this again. Off to the SPAM folder you go and I'll try and remove all my collected personal data from my "account".

Date of experience: January 26, 2024

Thumbnail of user kent384
Colorado
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Went into your website to shop in three different categories breaks interior and trim. As far as brakes you had one master cylinder one engine fitting no brake line when I got to interior you had cardboard door panels only only two of which was in stock didn't bother looking in the third category because I figured I would get much of the same, I thought you were taking over or distributing for Dan check apparently they're not sending you anything because you don't have anything to sell. I've been using your website for three years. It's gotten worse every year.

Date of experience: April 2, 2023

Thumbnail of user amyd1475
Amy D. – Ecklers Rep

Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.

Amy
EXT 257

Thumbnail of user amyr2240
Kansas
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

The ordering was super easy and the parts came quickly. We will order from them again.

Reason I chose this business:

Had what we needed.

Date of experience: July 25, 2024

Thumbnail of user edy157
New Jersey
1 review
0 helpful votes
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September 7th, 2023

Received a gift certificate 3 years ago. Tried ordering parts, never in stock or not made any more, yet still in catalog. Tried to get certificate time extended or refunded, a joke. The people in general were very nice till I got to a supposed manager. Just another slick willie. Will never deal with Eckler again and pass the word to all my car buddies.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: August 8, 2023

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From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 3 days

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