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Ecklers has a rating of 4.3 stars from 1,158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 13th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
12,374 reviews
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..
I have to say that I am very disappointed and would highly reckoned using other services instead of ecklers. I had a part on back order for quite sometime 1 year plus and was informed by them all was good with the order and I would receive a notification when it is shipped. I just called back after sometime and they said it was cancelled months ago and I was never informed. There was nothing else discussed over the phone besides we can't help you. Not who I want to be doing business with!
Date of experience: March 31, 2023
Waited 3 months for emergency cables for my chevelle got brake lines for a camaro sent them back 3 weeks ago haven't got my refund I even called their supplier he said they had the cables in stock I called ecklers 5x they kept extending the eta then got the wrong parts very unprofessional horrible customer service and they lied to me repeatedly their supplier confirmed it I ordered from them had it in 4 days 25% cheaper never buy from liars don't trust them they are a rip off still haven't received my refund they are trashy people
Tip for consumers:
Horrible service
Products used:
None
Date of experience: May 14, 2024
Great experience, good price. However, it would be great if you would do two things. 1) Changing out the switch apparently requires a special tool. Why didn't you say that? WEAK WEBSITE. 2) It's not like a change ignition switches regularly--give me a little instruction for how to do it. Come on, you could own the market if you did these kinds of things!
Date of experience: May 11, 2023
So far so good customer is pleased. Only place I could I could find the part.
Only place to find what i needed
Only place i could get
Date of experience: July 29, 2024
Great parts, Great Service and reasonable prices. Very Satisfied.
I have compared their parts and their prices with others, and found them to be very reasonable.
Date of experience: July 29, 2024
I needed some parts that I couldn't find on line. The rep was very helpful and patient with me.
I will be ordering more items from you in the near future.
Date of experience: May 25, 2024
The rotor was received with a wheel stud fallen out and int the box - hole too large. Also, the rotor was the wrong one for a CCI 2" dropped spindle setup.
I was given full credit for the rotor with the loose stud and only partial credit on the bearings that went with the rotor. Not only was the rotor defective, it also was not the correct one for the CCI dropped spindle kit. Apparently since the bearings were not defection - but the wrong one for my setup, I have to pay return shipping on the bearings.
Past experience and shopping
Date of experience: June 4, 2024
Sam was great in helping me confirming the parts I needed
Past experience and shopping
Needed replacement parts for previous purchase
Date of experience: May 28, 2024
Should be free shipping after a dollar amount. Also the covers don't fit properly
Date of experience: July 29, 2024
Quick and easy fast shipping just what i was looking for great deal
Date of experience: July 29, 2024
It was very easy to find the parts I needed, order them, and track the shipment all the way to my house. Will definitely order from Eckler's again!
Best price for the items I was looking for
Date of experience: July 2, 2024
Great open box item. I was searching everywhere for this steering column. Most places wanted from $1,300-$1,500.
Date of experience: July 6, 2024
Fastest easiest online transaction in yrs. And that covers lots of companies. Rice was very reasonable. The moldings are absolutely beautiful.
PAST PURCHASES
Date of experience: July 10, 2024
Good price on item shipping way too much, would purchase more products but shipping is too much.
Price on item
Date of experience: July 29, 2024
Don't know need them
Date of experience: January 4, 2024
Easy ordering and very fast shipping. Postage expense was reasonable for a small light weight order. I used 2 of these so I could glue them together to double the thickness as well as being able to stagger the cuts to avoid any potential cold air leak sources at the cut seam locations. I also put a dab of "tacky putty" (3M stuff to use to hang posters, etc) between the felt bundle and the wood floor to keep it from moving and loosening seal on pedal shafts, which worked great and is invisible and non-permanent as installed.
Date of experience: January 4, 2024
Excellent customer service and extremely knowledgeable on products
Date of experience: July 28, 2024
Just what I needed! Now everything closes quietly! Easy ordering process. Quick shipping.
Date of experience: July 28, 2024
Site looks like you have everything one could need for a old school Vette! Wish you guys used a different shipper than Fed Ex they are so unreliable. Verdict is still out on the product Ive ordered as I haven't received it yet.
Date of experience: September 7, 2023
Good deal, very sharp. I will purchase stuff in the future. Very pleased.
Date of experience: July 27, 2024
Did a side by side comparison and they matched very well.
Date of experience: July 28, 2024
Great shipping came much earlier than expected price was great website was easy to navigate
Only place could find part
Date of experience: July 28, 2024
Twice now over the last two years I've ordered Eckler's seatcovers; the first time they unexpectedly and without notice cancelled my order. Their excuse was a merger. This time they've kept my $900 for four months and now tell me my order is "out of stock" and I could expect the revive my order in November. Total of seven months this order has been placed. Refund, please! These guys used to be very dependable but since some giant corporation took over I no longer trust them. Very, VERY poor management.
Date of experience: August 11, 2023
Called 3 times tried to order parts declined your bank suspected fraud tried 2 different cards and this has also happened months ago also with a different card and is not a money issue. But after days of trying i orederd online using paypal and finally went threw
Date of experience: October 4, 2023
Very good parts and delivery was fast. Would really recommend.
Date of experience: July 27, 2024
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.
Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.
Amy
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