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Ecklers has a rating of 4.3 stars from 1,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 13th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
12,365 reviews
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..
Awesome I will be ordering again I appreciate the fast response I ordered online and received email rite back
Date of experience: July 9, 2024
Despite several items being out of stock (I hope they restocked soon!) Ecklers came through with the other parts I needed asap. The parts seem to be decent quality, matched right up and were a snap to install. I look forward to purchasing more items in the future.
Date of experience: February 17, 2024
On back order till late April on two parts.
Should have been told up front not in stock.
Then ordered a part that had been returned to save little money then got charged shipping on that item. Canceled back order. Will shop elsewhere. Thanks George
Date of experience: February 15, 2024
Placed Order # ******* on 5/22... called over on 5/27 to find out that the order was cancelled... customer service advisor had a hard time figuring out why and just said it was a credit card issue... also stated they called and left a message (no messages on the answering machine were received) also stated that she sent me an email just now showing the order was cancelled... Never received the email as well. Poor customer service overall... communication is lacking. Cant see myself doing business with Macs/Ecklers again. Beware.
Date of experience: May 27, 2023
My order was divided into 2 orders instead of 1, which is not a problem, but it would have been nice to have been given a notice that a second shipment would take place with a tracking number as well. Instead I had to make a call to find out about the missing parts in the fist shipment. I will say that Desiree with customer support was very supportive and help in providing the info on the second shipment via email with tracking number.
Date of experience: July 24, 2023
It arrived in good condition but was the free item that was offered with the purchase was not included and has never arrive.
Date of experience: June 30, 2024
I bought a seat cover for my 1956 mercury m100 the writing on the inside of the seat cover is bleeding through to the outside and looks very ugly, and there customer service won't do anything about it when it is clearly a manufacturing defect because they wrote on the back of the white vinyl what were they thinking I paid enough for my seat cover that I would of thought i would have been getting a quality product not something that would look ugly 3 years later
Products used:
Seat cover
Date of experience: September 27, 2023
They did not have my door gaskets from my exact car they were out of stock. Other than that it was okay with the rest I ordered prices are okay versus other companies
They are East Coast people and I figured it would be getting here sooner than somebody in California would have the same thing.
Date of experience: May 13, 2024
So far so good, looks like l could be back for more stuff for my old truck,thank you. They had a part I was having trouble finding. Service was great, communication was great, would definitely use them again. Thanks Ecklers!
You are the only place I found what I needed
Date of experience: April 8, 2023
Ordered three different parts, filler neck, filler hose,
And fuel line. Already had new tank.
Received the filler parts in stated time. Didn't know, wasn't advised I'd not receive fuel line for two weeks.
Had I known I'd have ordered from someone else and I'm sure that's why I wasn't advised you didn't have it in stock!
I was going to order a fuel sending unit, but when I called to see if you had stainless steel unit, the agent I spoke with at first told me you didn't, and immediately tried to correct himself telling me you were out of stock! Didn't believe him, ordered from elsewhere, received it right away.
Date of experience: September 16, 2023
I needed the part quicker than what they quote.
There was no option for a quicker shipment even though I was willing to pay extra.
Most retailers have that option.
Date of experience: May 20, 2024
I will recommend Eckler's to all my car buddy's and give them a scoop on the hard-to-find parts you carry and in stock. I will also mention your prompt shipping. I believe this is my second visit to your site and I'm quite pleased with your service.
Date of experience: June 22, 2023
Their website is mostly a page of ad for the site. It is difficult to see the products your are looking for. There are banners covering the top half and large banner on the bottom. A few products are shown on the middle of the site. If you want to browse it is very difficult. Seems like its good for one item at a time. It is much easier to use other sites than this one
Date of experience: July 27, 2023
Great customer service and employee very helpful and willing to go the extra mile to look for other
Items I wanted and when the item should be back in stock
Date of experience: May 18, 2024
Great prices and easy to place order! Haven't installed yet but the quality is great.
Price and availability
Date of experience: July 20, 2024
Lowest price was actually parts Eckler's did not have in stock. Second lowest price I found looking on internet was in stock at Eckler's. Confident I am getting the right part after talking on the phone with sales. Shipping was reasonable price and delivery.
Overall cost and confidence the parts will be correct. Was helped by Sam to make sure it would be correct.
In stock and competitive price with reasonable shipping. Plus Sam's help in making sure it was correct.
Date of experience: February 12, 2024
Fast delivery, perfect fit! Most people think it is OEM~
Date of experience: July 23, 2024
Excellent Service, had exactly what I wanted at a good price
* Ecklers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2024
I ordered parts 3 different times and 2 out of the 3 they f!#%ed it up. This time I order a 5 piece hood kit for my 65 TBird they only sent 3 pieces. I called and sent pictures and they came back with. You need to pay $15 dollars for FedEx to come pick it up and return or go to FedEx and drop it off yourself for free. Once I have done that, then I only then would they send the new kit. I call to ask why they could not just send the 2 missing pieces missing and not have to go thru all the bs of sending it back and forth. The lady said it's the Policy and it is what it is. A real robot... asked to speak to a supervisor and what you know none available. It make no sense! Next stop is Yelp and then Google. Thanks but not thanks!
Date of experience: August 30, 2023
Had no problems and order came on time. Would order from them again
Had the best price
Date of experience: July 21, 2024
Very good selection of products. But average service and communication. Two little parts with a value of 16 US$ were missing in a shipment received. I sent two emails and explained. Never received an answer or any other reaction. I ordered and paid the parts a 2nd time. No big deal at this low value, but still I would expect an answer.
Date of experience: June 20, 2023
Bad experience im a first and last time customer. My package got mis placed and I didn't receive it intill 2 weeks after I ordered it.not happy.
She was nice and did what she could but it wasn't good enough
Date of experience: June 18, 2024
Date of experience: June 7, 2024
The company is going downhill. Called today with a list if items well over 6k for 3 different cars. And the cars are and parts are listed in the catalog. Amazing that the only part that they can get were sun visors with a 8 to 12 weeks before they can send.when I first called I spoke to a person who answered the phone the first time I explained I have a large list gave him the years makes and models and even told him what I was looking for he claimed that they were able to get complete set of interiors for 2 of the cars.fast forward got the catalog in the mail found the listing wrote down complete list plus extras called the company and now was told sorry don't have them 6k in parts.for now on I will not be calling any of these companies under the ecklers brand. And anyone who wants to deal with being basically laughed at and treated like a idiot this place is for you. But as a classic car restoration shop no thanks.
Products used:
Nothing available.
Date of experience: October 9, 2023
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.
