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Ecklers has a rating of 4.3 stars from 1,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 13th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
12,365 reviews
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..
I've had an issue with this company last fall but they had a part I needed so I gave then another shot. Big mistake!
I have been waiting almost 2 months for this part that they never mentioned was not in stock. I finally called twice and found out that it's backordered and they canceled it on me! 2 months lost now on a car hogging up 2 bays of my shop as it awaits paint.
Tip for consumers:
I'll never buy anything from them again.
Date of experience: July 13, 2023
Part search very difficult to locate part desired. Searched using several descriptions and finally had to use a part number from a alternate source to get the 1957 chevy heater control unit to pop up.
Date of experience: August 16, 2023
I am restoring a 1971 Corvette. Over the past 10 months I have purchased many parts that I know the car will need. In November of 2022 I purchased a complete vacuum hose kit, wiper actuator, wiper relay and many small parts knowing that 'Covid caused supply chain issues' may play a future problem (which is the reason I was told that I didn't receive all of my parts ordered with the actuator). This past week the person restoring my car assembled the vacuum and wiper system (including a new motor). We have now found out the acutator is defective. When I called Eckler's support they said "sorry about your luck but you have no warranty on the item" and they "may have done something in the first 90 days." I am now out well over $150.00 and a defective Chinese manufactured American made represented wiper actuator. Over my many years and 11 Corvettes that I have had, I spent a lot of $$$ with Eckler's. They will never get another dime from me!
Tip for consumers:
They do not stand behind their junk products.
Products used:
Corvette parts
Date of experience: June 26, 2023
My husband and I have ordered two different parts from Eckler's for our 1958 Corvette. We have not received either of these parts! Their website said we'd receive one of the items within 2-3 weeks and today when we called to follow up on when we'd be receiving it they told us we'd get it in November! They didn't even bother telling us we weren't getting the second part. They just canceled it! We are very disappointed in the customer service we received and how the website is clearly wrong when it states that they have the items in stock and we'll receive them within a specific time frame.
Products used:
We will need to order our parts from another Corvette parts dealer.
Date of experience: May 9, 2023
Hello first I made a mistake for the delivery address it's been 2 emails that I send with the new address and no one answers me...
So yes I made a mistake but no body answers me and I have no idea where to go with my order maybe you will be able to help me? First 1400.00?
Date of experience: July 5, 2023
I googled Eckler's and the link said free shipping on orders over $75. When I placed my order it charged me shipping. I called Eckler's and asked about the free shipping and they said they do not have that promotion. The gentleman on the phone googled it himself and found the same website. He put me on hold and came back and said his IT dept said it was not their website. I asked them if it wasn't their website, how was I able to place my order with their company? He basically said it's not their problem which to me was deceptive since their own guy could see the website himself. Very poor customer service in my opinion
Date of experience: April 25, 2023
The first experience was that the web page did not find any producys tgat were relevant to me. After searching all products for early V8 trucks, I was able to find everything. I ordered and then paypal did not work properly, so I paid with cc. Page needs a lot of improvement. Products and collection is great but difficult toborder.
Date of experience: April 8, 2023
You post parts in-stock then move the shipping date and then try to lie about it. You sell parts second and third hand without knowing the status on them. Filled claim with bbb to insure this doesn't happen to other customers.
Also your company trys to lie and say your website doesn't show if items are in stock, when I have screen shots from your website showing it does show in-stock
Date of experience: January 30, 2024
Shopped all over for hood hinges with springs, ecklers had them and shipped them fast
I had good experience with them before
Date of experience: July 21, 2024
Placed an order on June 2.2 pieces. One received ok. The other I called and was told coming from California. Should have by 12rh. Called again on 13 was told should ship within next 48 hours from Alabama. Noone is on the same page. Disappointed
Date of experience: June 14, 2023
Shopping experience was fine, no problem. But shipping cost is to expensive!
Date of experience: July 22, 2024
Watch their prices catalog is cheaper than when you call to order I was overcharged and didn't realize it till after I hung up now taking forever to get my refund money back also gave them part numbers and they ordered the wrong stuff took 2 seconds to take the money out of my account for the stuff I purchased but 7 to 10 days to put the money back on to my account that they need to refund also some things has not shipped yet
Tip for consumers:
Please make sure your price is the same in book as on your computer refund refund refund
Date of experience: September 14, 2023
I ordered from yal bc in stock and delivery time worked for me. Called and given a new delivery date and was told that could change as well. Not becoming a fan. Rather been told truth. Third party controls this and Ecklers are useless in my judgement.
Date of experience: July 19, 2023
Shipped in a timely manner but 2 of the pieces are wrong. But it's being taken care of, I'm gonna miss my 4th of July show, but things happen.
Date of experience: June 21, 2024
The provider mounting screws for the baffles are not designed for this application. Rather than risk damaging the valve covers I am returning them to Summit for a refund. The screws are sheet metal screws and are not suitable for this application.
Google search.
Only hose I could find with reinforcing inner wire coil.
Date of experience: October 15, 2023
Delivery was on time. Sales are always a motivator to buy that extra item.
Price and quality!
Date of experience: July 20, 2024
Hassle free order, had the parts that I needed in stock and was delivered in a timely manner.
The had the parts I needed
Date of experience: July 9, 2024
Noticed i'm missing an item in my order. Part # 25-*******-1 Windshield Wiper Door Actuator.
Is this part coming in a separate shipment? I did receive the 4 wiper door pivot bolts in a separate shipment. Other than that, you guys were fine on getting me the other items i ordered.
Date of experience: June 8, 2023
Getting online and ordering my cup holders for my 1978 Silver Anniversary Corvette was very easy and simple. I can't wait for it to arrive so we can install them in our Corvette.
Date of experience: April 28, 2024
I am currently in the midst of a frame-off restoration and have had to rely on the dedication of the staff from ordering to tech support. They always come through and go above and beyond! Thank you!
Date of experience: May 7, 2024
Great, I was pleased with the product, delivery, and service. What I don't like is having to give a 50 letter response.
Just chance.
Date of experience: June 4, 2024
My experience ordering over the phone with Mike was excellent. He took care of me, got the order processed and shipped quickly. Even got it out the door to me cheaper then I thought.
Date of experience: April 23, 2024
Fast and easy. Only reason I gave it a "4" was I had to do it myself...LOL.
Bought from them before and product was at a good price.
Date of experience: July 18, 2024
Bought from them before
Needed and great price
Date of experience: July 11, 2024
Every thing was great and fast 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😆😀😀😀😀😀😀😀😀😀😀😀😀
Date of experience: July 19, 2024
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.
