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Ecklers has a rating of 4.3 stars from 1,155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 13th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
12,365 reviews
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..
On man was I impressed! I got the part in a week.
And it was a week sooner than I was quoted so again I was kappy with Esckler's. Plus it was the correct part! Again I was happy.
I give you 5 *****
Date of experience: June 2, 2024
Great service! One mirror arrived detached from base and Eckler's sent a new one as soon as I started my return
Great response and products good price and customer care
Date of experience: June 18, 2024
I've been purchasing from Ecklers for over 30 years. They've always had what I needed at a very fair price. I'm fortunate to have lived near their US1 and now their Grissom office in Titusville. Glad that they are now part of a bigger conglomerate and offer other brands. Recently I purchased a hard to get part for my C4 through them ant their service was great as usual. Thanks!
Date of experience: April 16, 2023
The wrong parts were shipped to me and no one willfix it.
You do not have all of the L-79 parts that I wanted for my 65 Chevelle and the experience on your site was not pleasant and the freight on two small parts was high.
I wanted them
Date of experience: February 5, 2023
Corvette cover. Fits perfectly and does a great job protecting the vehicle.
Great service and great product.
Date of experience: July 18, 2024
I Received my order as scheduled on time. When I have ordered product, the product is delivered within the time they estimated the delivery. It allows me to watch for the package on a timely bases.
Date of experience: May 9, 2024
One of the headlights was broken, Will contact your service to get a replacement.
Have purchase history.
Date of experience: July 19, 2024
Was installing my Bluetooth MIL-AMP200BT in my El Camino yesterday and had difficulty getting the amp to power up. Your support folks could not answer my question, but gave me the technical support number for Prospec Electronics (Now...Riverpark Marine). Received a call back within an hour from Marvin Jones who discovered my problem after asking one question, also; Julie Pegram sent me a follow email. The bluetooth amplifier is just as advertised and exactly what I needed. Your assistance was much appreciated. Thanks
Products used:
Amp
Date of experience: March 16, 2024
Was shipped out promptly. But shipping was a disaster. Went all over the world before I received it.
They had what I needed.
Date of experience: June 5, 2024
Was told my order would be in two parts and told my first part would be to me by the 11th of May. I have more to order but if it is like this I will go elsewhere
Date of experience: May 17, 2024
I ordered seat covers for a 1969 Mustang Mach 1 and have never received them. Hi back front bucket seat covers. Black L3722 with black stripe. 44 ******* Getting pretty frustrated as I have received the foam for the seats.
Date of experience: April 23, 2023
I was having brake issues with my Vette. I ordered valve to correct brake issue and installed. Bled brakes multiple times and brakes working the same didn't correct issue. However the a new problem arose the brake light won't go out with new valve. Put old valve in and brake light goes out. However we are still chasing brake issue so I didn't call or send back due could be another issue, but the old one doen't cause light. E-mailed company and they said it only has 30 day warranty. Horrible warranty, poor customer service when it is evident part is failed.
Tip for consumers:
no
Products used:
proportioning valve
Date of experience: August 17, 2023
Easy process and easy to work with. Very impressive!
Date of experience: July 17, 2024
My shopping experience was easy and my order was delivered on time.
I use Ecklers because I own a 1968 Camaro and they carry the parts for my Camaro.
Date of experience: July 18, 2024
Found the part needed, delivered before estimated date, and it was the correct part! Everything better than other part stores I've been to
Date of experience: June 18, 2024
Quick chat with rep helping me to get the right part. Much appreciated!
Online search top of the list
Online help to get the correct part.
Date of experience: July 17, 2024
Great found what I needed very happy with my purchase thank You
Products needs found what I was looking for
Your company has hard to find products in stock looking forward to buying again
Date of experience: July 18, 2024
Front and rear molding clips worked great but the push in tree fasteners for moldings over sides total four all seemed to large didn't want to go in there. Proper holes and bent and destroyed all the four fasteners.
Date of experience: September 14, 2023
I've tried for months to buy parts off Ecklers but I can't because I'm in Australia and they don't let Australia buy parts. And I've emailed them a number of times and they don't bother to reply. Not happy. They used to be a good company, not anymore.
Date of experience: October 26, 2023
Fine to order you shipped 2 packages only received 1.
Date of experience: July 16, 2024
Ordered floor pans on March 17th 2023, received an email that parts were back ordered, I called they said I would have them by April 26th 2023 that was fine, I called on April 27th 2023 had not received anything yet and I was told that they were in stock, but do not ship to Canada? This information would have been nice to know over a month ago? I have approximately 40 classic cars/trucks and have dealt with them forever! I guess Dennis Carpenter will get all my business from now on! Dennis Carpenter is the best, and Ecklers sucks!
Yours truly,
Disgruntle Ford Restorer! Lol!
Tip for consumers:
Terrible
Products used:
non
Date of experience: April 27, 2023
Saw the car cover on clearance for an unbelievable price. Received it yesterday and installed it today. Great cover, easy to install. Thank you.
Date of experience: June 5, 2024
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.
I apologize for your experience.
I see you have spoken with our customer service.
If you have any other questions, please let us know.
Amy
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