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Ecklers has a rating of 4.3 stars from 1,155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 14th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
12,349 reviews
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..
We've ordered quite a few things and had no problems. However, we placed an order in September. The parts were in stock when we ordered them. The money was deducted from our account. Three months later and we haven't received our order yet and the item says it's out of stock now. Supposedly to be delivered this week. Not pleased at all about this order. When I called about the order in October, they did send a $10 gift certificate for a future order….but I'd rather have what I ordered 3 months ago. Hopefully, it will be delivered by Dec 16th. We will see. I gave 2 stars instead of 1 because other orders have been fine, with no issues.
Date of experience: September 12, 2024
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Date of experience: July 22, 2024
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Date of experience: July 15, 2024
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Product quality
Date of experience: June 15, 2024
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.
Hey Sherrie,
I apologize for the delay with your order, I did look into this and see you have spoken to customer service on 12/10/2024 and they submitted an updated estimated ship date ticket for you. This way we can reach out to the supplier and try to get you the most updated shipping information available. I assume the supplier is actually out of stock of these items as well therefor causing the delay with shipping. We try to keep our website reflecting the most up to date information but sometimes with 3rd party suppliers this happens. I went ahead and issued you an additional voucher to use on a future purchase online or over the phone. Please keep an eye on your email for updates.
Thank you,
Allison