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    Ecklers

2024 CUSTOMER CHOICE AWARD

Ecklers

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Overview

Ecklers has a rating of 4.3 stars from 1,158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 13th among Auto Parts sites.

  • Service
    142

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 82.6%
Positive
805
Neutral
60
Negative
110
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Instant Feedback

12,376 reviews

28
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How would you rate Ecklers?
Top Positive Review

“Open box visor”

christopher t.
12/26/24

I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.

Date of experience: 12/16/24
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Top Critical Review

“If you really wanna know...”

Dan D.
12/30/24

So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..

Date of experience: 12/20/24
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Reviews (1,158)

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customer service (82)
Thumbnail of user michaell7161
California
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Great place for all of my parts for my project. Will be ordering again

Reason I chose this business:

Best around

Date of experience: August 15, 2024

Thumbnail of user rodw98
Washington
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

Happy so far …good experience. But the more I have to wright the less happy I am

Date of experience: August 15, 2024

Thumbnail of user brucee266
Nevada
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I received the Hood scoop & tried it on my Torino's hood where the original one was. I found that the bolt on the driver's side front is about 3/8ths to 1/2 inch off from the bolt hole in the hood. The bolt on the passenger side is ok. The scoop I'm replacing is a Ford factory scoop with Ford Assy C90-B1GC664-B 40-2432 7 & Ford Panel C90B*******-B 40-2433 on the right Underneath side & Ford Assy C9ZB16C6648 40-2430 & Ford Panel C9ZB*******-B 40_2431 on the left underneath side. The reason I'm replacing uit is because it is cracked. The one I got from you is no good to me.

Date of experience: August 2, 2024

Thumbnail of user patricks2070
Colorado
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Had parts needed at a reasonable price. Will see how delivery and Quality is.

Date of experience: August 15, 2024

Thumbnail of user petem450
Mississippi
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Finding the parts that I was looking for was very easy on your web site. Ordering was easy as well. Notification of shipping was quick. Great experience!

Date of experience: June 29, 2024

Thumbnail of user patrickr1198
Puerto Rico
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Craig, my sales rep was extremely helpful extremely knowledgeable, extremely accommodating and represents the company finely

Date of experience: July 24, 2024

Thumbnail of user jennifera2583
Pennsylvania
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

I appreciate that you ship quickly, items are as described and your prices are reasonable!

Date of experience: August 11, 2024

Thumbnail of user kellyb2488
Colorado
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Easy to navigate, product is available, and at a good price!

Reason I chose this business:

Macs directed me to Ecklers!

Reason I chose this product:

Need them for my truck

Date of experience: August 13, 2024

Thumbnail of user johny1473
New York
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Chris was great helped me get everything thing I needed to convert my oil filter

Date of experience: August 13, 2024

Thumbnail of user richk295
Pennsylvania
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Everything handled very professionally and promptly. As a consumer that is very important to me.

Reason I chose this business:

Had the product I was interested in

Date of experience: August 9, 2024

Thumbnail of user ryank1170
New York
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Happy that the email alerted me to a sale. Finally got me to buy the parts I need.

Date of experience: August 13, 2024

Thumbnail of user timothym2098
Georgia
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Great experience. Thank you, I will be back and see what else you have in stock

Date of experience: August 6, 2024

Thumbnail of user rodneym547
Georgia
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Friendly service fast shipping great experience very helpful knowledgeable agent

Reason I chose this business:

Price and selection

Reason I chose this product:

Good price and quality

Date of experience: August 13, 2024

Thumbnail of user kristyh233
Texas
2 reviews
0 helpful votes
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August 19th, 2024
Verified purchase

Shopping experience was great! Found a great deal on products for my car. Thank you.

Reason I chose this business:

Like everything about your web site and viewing products.

Reason I chose this product:

Sheet metal repairs for my car.

Date of experience: August 9, 2024

Thumbnail of user sarag940
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Rear brake line kit for a '65 Mustang single exhaust purchased. Had to bend the brake lines a bit to make them fit. Haven't added the brake fluid yet so I don't know if its going to leak but I got my fingers crossed that it works and the fittings seat well.

Reason I chose this business:

Price point and shipping was the fastest

Date of experience: April 23, 2024

Thumbnail of user alans1648
Texas
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Before I ever got to touch the box and after reporting theft of the merchandise, Ecklers sent a replacement and within 4 days, it was on my doorstep, which I was promptly able to retrieve. Thank you Ecklers.

The rep understood my situation and took appropriate steps to start the process.

Reason I chose this business:

A wide range of parts for my needs.

Service

Date of experience: May 19, 2024

Thumbnail of user silviat88
New Hampshire
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Easy to order. On time delivery. Good products. Comparable to other companies.

Reason I chose this business:

Fair prices

Reason I chose this product:

Rebuilding 66 fairlane

Date of experience: August 10, 2024

Thumbnail of user harveyh188
Georgia
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

It is a great experience but the only problem I have is I ordered on 6/26 and it's now 6/30 and I still haven't received an order confirmation or a tracking number or shipping date thanks

Date of experience: June 30, 2024

Thumbnail of user jennd240
Illinois
2 reviews
0 helpful votes
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May 9th, 2024
Verified purchase

I finally stupidly bought something from you guys in the hopes you would back off from your daily harassment, but you won't let go. Never again! I had already unsubscribed to your dribble, but you ignored me. Listen up! I can spend $5 on RockAuto and get a free refrigerator magnet, so the last thing in the world I would do is give you $199+ dollars to get an stupid air freshener! And lastly, you charged me Massachusetts sales tax on the shipping charges for my order. This is illegal, and I expect a rebate! I know this response is going to the marketing people, so instead of trying to bury this response, how about using it to try to improve the customer experience rather than turning them off?

* Ecklers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 29, 2024

Thumbnail of user rockyp64
Colorado
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Still having issues with the car. Most likely will be back for more parts

Date of experience: August 10, 2024

Thumbnail of user jimk1385
Washington
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Two of the four hubcaps would secure to the rims. I submitted an online return request, which was fairly easy, but still have not received the shipping label or information.

Reason I chose this business:

Only place I found who carry the hubcaps I need.

Service

Date of experience: June 5, 2024

Thumbnail of user lisaw3815
Michigan
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Online store is user friendly. Customer service was very helpful

Reason I chose this product:

Dressing up my car

Service

Date of experience: August 10, 2024

Thumbnail of user andrewh2575
Indiana
1 review
0 helpful votes
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August 20th, 2024
Verified purchase
• Updated review

Quick shipment. Liked that the kit had locations for each mount.

Date of experience: August 10, 2024

Hard to find a filter for a specific year and model
August 13th, 2024
Verified site experience
• Previous review

Hard to find a filter for a specific year and model. Otherwise it was good

Reason I chose this product:

Body mount kit

Date of experience: August 3, 2024

Thumbnail of user stephanied2182
New York
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Timely and professional with delivery of item. Skeptical at first but A+

Date of experience: August 10, 2024

Thumbnail of user terranceb126
Massachusetts
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Hello. I purchased a 1972 Dashboard and the product arrived on time. However, the dashboard feels very flimsy. Please take extra caution when installing it into your car. Also, the dashboard has some design flaws. And lastly, I did not receive my military discount during checkout.

Date of experience: April 15, 2024

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From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 3 days

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