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Ecklers has a rating of 4.3 stars from 1,158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and quick shipping. Ecklers ranks 13th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
12,375 reviews
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..
Needed new seat belts went on to Ecklers web site and was able to find a set at a great price and the shipping was really reasonable with a fast delivery thanks Ecklers
Date of experience: June 27, 2024
While Arthur was incredibly helpful in selecting the best frame connectors and place my order, I have asked 3 or 4 times for tracking information. I have yet to get a straight answer if my parts have even shipped let alone when I may see them.
I just keep getting "between 4/9 and 4/12
It is now 4/10 and I still don't even know if our when they will ship.
Date of experience: April 10, 2024
Frame replacement part arrived early. The only weird thing was that the website said the part would not fit my specific truck even though the manufacturers website said it was the correct part
I’ve used American muscle for years for mustang parts so I knew partner companies would be good
Date of experience: June 24, 2024
Fast shipping and nice online, have in stock the part wanted another people not have the part in stock, thank again.
nice
Date of experience: July 19, 2024
Very easy to order and prices were extremely competitive. I had a delay with my order being verified and the customer service team was great. Shipping was extremely fast and I received my order in less than 5 days.
Date of experience: May 11, 2024
Found items I needed when arrived exactly as described and shipped fast
Date of experience: August 10, 2024
Ordered a part on May 5th and on checkout was quoted standard shipping at 7-10 business days. Never received an order status change so I decided to get in touch with customer service. After talking to the rep I was told my order would be shipping on 10/29-11/5 6 MONTHS. I requested a cancellation for the order. I was told they could not do that as it was an order from a 3rd party and they had to approve the cancellation. I was never told that it was from a third party or that my order had been changed to 6 months lead time. Just disappointed I had heard good things about Eckler's but this will be my first and last order.
Date of experience: May 8, 2024
Won't deliver to Canada is bull$#*!. Had to drop ship in the US
No particular reason
Date of experience: August 7, 2024
Wrong item sent at first. It took a week extra to get the item.
Excellent!
Shopped at MAC Auto
Date of experience: August 6, 2024
They had my part in stock and shipped it as soon as the order was confirmed.
Date of experience: August 3, 2024
Easy purchase, enjoy the amount of ford products for my ride.
Love my ford
Date of experience: August 9, 2024
Received model B head gasket on time and well packed ( no damage).
Good review
Date of experience: August 8, 2024
Order parts to put final touches to complete restoration of car.
Pricing, partss in stock
Date of experience: August 7, 2024
Easy to find desired part. Easy to order. Very fair price. Will be back.
Had what I needed in stock.
Been looking for my parts a long time. Overjoyed when I found them and they were in stock.
Date of experience: August 8, 2024
Quality and products, fast shipping. Great place to find the parts I need. Prices are reasonable compared to other sites. Parts come packaged and labeled.
Returning customer
Date of experience: June 16, 2024
The purchased piece arrived as described and fit perfectly.
Date of experience: August 8, 2024
I quickly received the exact parts that I expected. The on-line catalog quickly narrowed down the choices to the exact parts I needed.
They had the part I needed in stock, ready to be delivered.
Date of experience: July 16, 2024
Ordered Christmas for dad. 1961 bucket set frames & foam. Sent 4 boxes of foam. Called and sent pics to verify. Said would send frames that i paid for. Never have sent and now say need police report as you can see in pics sitting in my floor so how could be stolen. They on said 12-23-23 take 7-10 days to re ship now refusing. Terrible company to purchase from. When you take money and don't send correct or fix issues that makes you not worthy of another dime for my restoration projects.
Products used:
None of them but still have correct foam and also incorrect foam that is marked in the boxes of seat frames that i still did not get. Foam is not usable with seat frames
Date of experience: January 30, 2024
Looks to be high quality. Everything came very quickly! Would buy again.
Date of experience: August 6, 2024
When I tried to complete my order I needed to add a new credit card to the payment system. The process was very cumbersome and evencaused meto give up on the order the first time. I redid the order thr next day and finally got theinformation to go through to complete my order.
Date of experience: June 6, 2024
After a long wait on hold, your competitor didn't have what I needed. Prompt, personal service from Ecklers and I have what I was looking for
Date of experience: July 18, 2024
Talked with two employees
The sales person took my order for shoulder harness belts and was very capable.
The refund department lady took my information and walked me through getting a return label printed to return the regular seat belts which I had ordered which would not work. She was very nice and knowledgeable,
Date of experience: April 9, 2024
They look beautiful thank you so much! It will be a couple months before they installed
The quality & price
Date of experience: July 30, 2024
The item received is not as described. Open box item had this description "Item has no sign of use or damage." but the item I received is very obviously decades old, has been used severely and shows extreme sun damage. I hope we can work together to fix this problem.
I was asked to send pictures of the item which I have done. Waiting for a response.
Email notice
Date of experience: March 23, 2024
The part came fast and they are just how they are suppose to be. Very impressed with the fast delivery though. Keep it up.
Had what I needed.
Date of experience: July 13, 2024
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.
