Ecklers

I bought parts for my corvette. They said all parts were in stock and would ship out tomorrow. The next day I called about my order and was told some of the parts were being shipped from somewhere else and they had been shipped, and would be there in 5 to 7 days. Day 7 came and no parts. So I called them and the parts have not even been shipped yet. Instead of telling the TRUTH they would rather lie to you. TWICE! DONT BUY FROM THEM!

I ordered a headlight switch for a 1997 corvette. The description said for a 2005-2013 corvette, but the fitment page said 1997-2013. I called and spoke with Josh. He said that according to the webpage, it should be correct. I said i was comfortable ordering it, but wanted to confirm that it was returnable. A lot of times, electrical parts are not returnable. Josh assured me that it was.
When the part arrived, it was unfortunately incorrect. I contacted Ecklers and requested a return. They asked for the reason, we discussed that, and they issued me an RGA label, freight prepaid back to them.
They apologized for the inconvenience and asked if there was anything else they could do.

Ecklers does Customer Service the way it should be done!

PS, they have already corrected the website. And it no longer lists this a fitting a 1997. Good job preventing future issues.

Not good i asked Robert if the part fits my 1968 Oldsmobile cutlass. He assured me it would fit it didn't fit
Just a waste of my time

not good.

I had some questions regarding some seat emblems for a 1967 Fairlane, so I decided to call an Eckler's representative. The questions and answers I received were the following

The emblems I am looking at don't show the backing plate and retainer clips, do they come with them?
Answer: I don't know, it doesn't show on the website.

The description on the website says pairs of emblems are available at a discounted price but when I put a qty of two in the cart I don't see a discount, is there a separate part number?
Answer: There is no discount, where did you see that? (In the part description), Well there is no discount, do you want to place an order or not?

I suggested that I would complete the order online where the backer plates and retainers were added to the order.

Kind of disappointed that I had better luck with the website than a human but I understand not everyone can know all the details for each part.

My order arrived earlier than expected and looks great. It's just what I was looking for.

I wasn’t sure about the exact fit for my model and year but customer service was able to point me at what I needed

I called due to that fact I was a lil confused as to what exactly came with the part I wanted but Stephanie wa a great help, I appreciate her efforts and I got what I needed

Very fast shipping, this was my first order and I will be back

I've ordered multiple items as well as apparel on this site and it is always great quality and fast delivery

I contacted Ecklers about their 1957 BelAir hood. I asked if they had any fit issues and the sales guy assured me that their parts fit because they are made to the same specs as the original. I bought the hood and when we got it installed all the gaps were way off. From the firewall to the front of the hood was bowed so that it would not fit flush with the fenders and the chrome hood bar would not match up with the rest of the grill extensions. I contacted them and they said they wouldn't refund but they would give me a
credit. Then they charged me for return shipping, even though the issue wasn't my fault. I would recommend you shop anywhere but here for body parts, trim and chrome bumpers and grills.

Good shopping experience with this company so far. I have made several purchases and everything has been fine.

I'll be ordering other components once my car is painted and upholstered.

Ecklers website is so easy to navigate. It's so easy to find the parts you're looking for, plus getting a good look at parts you might need later or a part that would help your ride look better.

I happened across this chrome dressing and noticed the price was much lower than any competitors. I couldn't resist.

Im not sure it was suppose to have a tracking number and says labels havent been created yet.
I will do another review as soon as receive.

I was unable to locate the part I needed on the website. I chatted with a nice lady that found my part, verified the fit, then completed my order. Great job!

It was quick and easy. 98% of the time they have what I'm looking for

This has made has put me on the fence with ekler's. I have talked to customer service on this. You buy this in a pack of 4.3 is sent,...someone had to package these for shipment. Makes you wonder?!

Shaken..............

Great very helpful p arts are there and will be shipped right away.- knew how inportant my car was to me.

They carry anything you need to keep your corvette in great shape.

I ordered a $700 gas tank for a 70-72 Camaro on March 31,2023. While installing it today (7/12/23), I noticed it does not fit. Upon looking at the package, there is one BIG sticker on there that states the item in which I purchased (1970-1973 Camaro Sniper Coated Steel EFI Gas Tank) There is also a smaller sticker (75-77 Camaro & 75-78 Firebird EFI Fuel Tank Kit). I was sent the wrong one. I talked with customer service who stated that the return policy is 30 days. Upon further viewing of the website, it states, "Eckler's standard return policy is 30 days from delivery. We do recognize that restoration projects take time though and that purchases aren't always used immediately, and so in some cases extended returns may be available for store credit." All I asked was for an exchanging of the CORRECT fuel tank. As with restoration projects, it takes months to years to complete. They failed to honor what I purchased in the first place.

Was not expecting my order to arrive so fast. Was able to get them installed and back on the road.

Easy and great price for what I needed. Quick delivery. Thank you.

Product was as promoted and i have not installed it yet but looks to be correct.