Ecklers

Wanted to buy multiple products, but ended up with only one; one that I couldn't buy was listed with a part number in your catalog, but showed no record of the part number online - so I bought it from a competitor; another shown in your catalog was out of stock - so I bought it from a second competitor...

Tried to order parts for a ranchero and of course they are not available and being discontinued next car. Torino same thing here. Third car camaro of course every thing is available.waited a month half the order arrived very cheaply made and the rest of the order was backorder.

Mike was a terrific help on a return and then swuiched seamlessly to another purchase order.
Patient and informative!

The product i recived was not the same as i ordered,or pictured,for th ammount of money it cost,its a cheap knock off,,wont be ordering from her again

As a new owner of a 1978 corvette I am exited to fix up a few things and get her ready for the road. Unfortunately my first order from Ecklers came with parts broken.

I was told the parts that were broken would be replaced. I received an email stating replacement parts were on their way and the old parts were not needed to be returned. 1 day later I got an email asking that the broken parts need to be returned. I'm not impressed.

Ordered three items and they arrived quickly but on three different days.

Easy online shopping. You had the parts I needed. Shipping cost was reasonable.

I have made three purchases this week from Ecklers. On the first purchase, I had made a mistake in listing an incomplete email address for myself. During the second/third purchase I utilized the chat line in my attempt to correct my mistake. I started out filling out the required information in the chat line. There was a super quick response back to me by chat. I replied that I would like to update my email address. The reply asked if I would be ok with a text or phone call to resolve my issue. I acknowledged that would be great. In less than 10 minutes I was speaking to a professional and very kind associate. She worked not only to update my email address, but volunteered to place my second and third orders. It was great!
I have dealt with Ecklers and never had any complaints, my parts have always been correct and shipping was fast, but this experience was beyond anything that I had experienced.
I just wanted to thank you for having hired a great staff and for going above and beyond to give the customers the best experience possible when dealing with your company!
Than you!

I order from Eckler's, (a. K. a. Rick's Camaros and others), pretty often. Why? Price - they're often the cheapest source for the part(s) I need. And that's great and that's a reason to buy from them.

But, they must have super crappy computers and/or IT staff. It's the slowest website I know of. Their website lists items that they no longer carry, and it will let you order them. Searches for items I know they have often turn up empty. When you do order, they'll send you an email that supposedly has tracking info for your order, and instead it takes you to their home page and your order isn't even listed. On multiple occasions they have randomly sent me an invoice for something I ordered, paid for, and received long ago. This is by no means a complete list of issues!

The part I ordered fits my vehicle perfectly, as you said it would. I'm very happy with my purchase.

I had no problems with my order. It got to my residence quick and in perfect conditions. I have not installed it yet, but I got it.

Everything was as it was advertised, order went smooth price was right It arrived a timely fashion 👍😎

Had what I needed and shipping is fast. I needed tie rods, and tie rod ends, and I got them on clearance.

Great experience & order! Thanks for shipping order so fast!

I ordered a battery tray from Ecklers April 4th, 2022. It was listed as IN STOCK. A few days later I received an email saying it was out of stock, when I called I was told it would be sent the early part of May 2022. When I did not receive it I called and was told mid may. Once again did not receive and was told mid June. Now they are saying Mid July. I called Dynacorn who makes it and they told me they have FIVE in stock in their PA website, and that Ecklers is not telling the truth about it being out of stock. Ecklers has had RUDE customer service reps who have no knowledge "attempt to take care" of this situation. Here I am still without a part. I will be listing this review on other websites as well so they cannot take it back down again. I WANT MY PART. Ecklers will respond to this saying the ship date is in July. That is currently true as they pushed it back several times, everytime they miss a ship date they just push it back.

I do not wish to do reviews. This is very annoying to me. Everything is good.

Trying to freshen up my old 61 Thunderbird Googled the part I was looking for and Eckler's popped up...followed the image and here I am...the part was and exact fit for my project

I emailed 3 times about my order and was ghosted, I finally was able to get them on the phone and they said they forgot to send the order, LMAO, 9 days after I ordered, LOL What a shipping department. The box is as big a house. When I tried to cancel,,, They told me they would have to take a week to investigate the lost package, even though the rep went back into the wharehouse and said the item was still sitting on the shelf.
Surprise, they over the weekend a replacement part. It was a $2k part, not a small part. I cant beleive my eyes. They gave me a new faith for the customer service by phone only, email is no good. But they did keep their word and replaced it. That is why I changed my reveiw. I have a better outlook on them as a whole. Patience is the key.

I ordered a water pump for my 1959 chevy 3200 Apache truck and it was exactly what I needed! Pretty quick shipping, good communication,Thanks

Easy to order and check out. Fast shipping! Will definitely be buying any other parts I need for my 1979 Camaro from Ecklers!

Prompt delivery and the product received was just what I ordered.

I Tried to cancel my order and they was going to charge me a 50:00 dollar fee four each Item That is not Right They just lost a customer

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