Ordered a dog crate. The description appeared sketchy, but there were enough reviews overall that I felt I MIGHT be able to trust it. However, the seller, MikesBooks, sent a "pen". As in, mechanical pen NOT dog pen. This merchant is fraudulent and I've just reported them and filed a claim with my credit card supplier. My card is blocked and cancelled. I will never again order from Ecrater.
I have order 2 bottles of Apetamin from these people, not only it takes more than 2 weeks to get here but I received 2 broken bottles so I lost everything and I am yet to see anything responses to that.
I would never recommend this Ecrater site to anyone else.
Why would anyone put 2 bottles inside an envelope, post it through regular service and not expect it to be smashed.
I ordered a college Jersey for my son for Christmas in October of 2021. I recieved the jersey two days before Christmas. The jersey was nothing more then a polyester shirt with printed labels on it. I sent it back to china. I'm now out 53.00 for the Jersey and another 28.00 for shipping. I have contacted the company over 10 times now with no refund or response. This site is a scam to collect your hard earned money. I will never order from them again.
I am impressed, My health care product is high quality. You included everything you could need. There literally is no one out there as efficient as you are. It came from NM all the way to DE in just one day! I would have thought you delivered it yourself. Thank you, Marie!
I ordered an item and paid $25. Never received it and never received any response from seller after contacting her several times.
Tracy at ecrater said I had to report it to PayPal and they still have not responded to me.
Sandra Niklasson is a fraudulent seller and ecrater will not help you if you lose your money to their loser sellers!
Stay away. I'm out $25 now, but it's actually the fact that they are thieves that bother me more than the money at this point!
Bought Medieval Total War 2 Collection from http://egamempire.ecrater.com/. I've Gotta say, I didn't know what to think at first because it's a cd key and at a really good price, so I bought the product, fingers crossed. It took a minute for the confirmation and then took maybe up to 3 hours to get the game key after verification emails, which is no problem considering a 30 dollar game is 6.99. Loved that I didn't get burned, I would buy from these guys again.
I have been selling here for 5 years. I sell all sorts of items. Never had a problem or issue! In fact I have never had a customer bring up ans issue with the site, or products they have purchased. I am able to answer all questions before and after any sale. This really helps in building a good customer base.
I bought 2 bottles of produst from this merchant and they in mail broken and all the Syrup spill due to the mechant's own negligence.
He put glass bottles into an envelope, what else did he expect to happen?
His excuses were, his bottle had label on them so he do not believe that this is his stuff when I took the picture with the same package.
Here are his response to me.
Do not buy from them.
Do not buy from eCrater their office Is somewhere is Saudi Arabia. Chinese people can't speak English. Everything is cheap materials, shipping is forever! It's a scam! You will not get your order without a problem.
I am so upset by one of your sellers Clipper King! It wasn't mentioned I would have to pay custom duties so now no goods unless I pay another £ 16.02-very bad trading and no support form PayPal or the seller though I mailed him the Royal Mail card. Seller will get the goods returned but will he repay me nearly £ 30.00;-(((((
I ordered the 2015 Catwoman figure. It was cheaper than what I was seeing elsewhere. It came quick, was actually bigger than I thought and was in perfect condition. You can tell it was packaged with care. I will order from him again
Ordered an autograph picture and two CDs from Tina Guo. The CDs are awesome and she was nice enough to autograph the picture to me personally. If you have never listened to her music before you should check her out! Super nice and sweet girl!
I want to praise this company for their great customer service. My emails were replied to within the same day or next day and all my questions were answered before I submitted my order. I received my order within 5 days and in good condition. The only issue I have is with their 3 days return policy and the reason why I'm giving 4 stars instead of 5. Marg
I bought a digital product download only version.
I cannot find anywhere I can click to start download after paid to ecrater.
No customer service phone you can call. No quick email respond.
Eventually I got refund. But costs me 2 hours.
I just bought an Office 2016 Pro from enjoybestprice, Instal the program and to find out first key isn't recognized by microsoft, email back I get a second key numbers with the same issue. Poor communication, very unprofessional and rude. No Guarantee on what you buy on this website. Similar price I got one from ebay and it's working with no issue. I won't buy again from your website. Thank you I had enough.
I bought from Ecrater once before and it went very well. I bought from Ecrater again expecting it to go well again. I never received the item I purchased which technically isn't Ecrater's fault. It's the seller's fault. It sounded like, after talking to a representative, that they have no control over funds processed by sellers which sounds very odd to me. They told me that I would have to go through PayPal to get a refund. It's not worth the hassle to me. I would never trust Ecrater with my money again. Buying from Ecrater is fine as long as you don't run into problems.
Placed an order in November that never shipped. Then the seller sent a message stating the order would be canceled and in the event I wanted to purchase it again, the price would be $250 higher.
I wrote a complaint to eCrater, but still await for a response.
This was our first and LAST experience with eCrater!
One seller sent me dud white sage seeds and the other one sent me the wrong kind of chamomile that I paid extra for and you have to jump through hoops to get a refund because the site has nothing to do with the sellers
Do not buy from here
Haven't purchased on ecrater yet, but I am a seller there with a 100% seller rating. And, yes, there are many good sellers on ecrater. While ecrater is not as convenient and easy to use as etsy or ebay, I do occasionally sell on ecater because of low seller fees compared to those on ebay, where I have to raise prices on my products to compensate for high selling fees.
For those who want to buy from ecrater: do some homework beforehand and check the seller first: how long his store is open, seller ratings, what kind of payments are preferred. And, unless you trust the seller, never pay directly from your bank account. Pay with Paypal or a credit card, and contact those companies immediately if there is something wrong with your purchase.
Good Luck!
About Ur Face is the name of the seller on this site. She promptly took my money for a product I bought and never sent it. So I contacted her after 2 weeks and she only responded after I threatened to report her for theft and fraud. In her response, she gave absolutely no explanation for why she never sent the product. In fact, the response made no sense whatsoever. I think she may have confused me with another customer and another product because she said she was sorry the product was ruined. RUINED? I never even got it! Sigh. I'll never trust this site and these moronic sellers again. I highly suggest you stay away.
Overview
Ecrater has a rating of 2.5 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ecrater most frequently mention tracking number, credit card and customer service. Ecrater ranks 591st among Marketplace sites.
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- Irvine, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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