On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a good experience booking my flights with eDreams. Thank you.
I recently used Edreams to book my vacation, and I couldn't be happier with the experience. The site was easy to navigate, with great filtering options that helped me find exactly what I was looking for. The booking process was smooth, and I loved the personalized recommendations they offered based on my preferences.
Good experience good experience good experience I hate when I have to write more
Really helpful and quick to book, got my tickets and everything else sorted for me
Awesome! Received confirmation in time and with follow up support communication.
Good flight deals, fast and reliable, worth a try, lam looking forward in enjoying my flight experience with them
Thank you for your support and service. It was a good experience
I din't receive the boarding pass promissed. I had waiting for the bording pass, after on-line checking,
Furtunatelly a meet kind people that helped me at airport.
All went smoothly and quickly. The price was attractive and completing the purchase was easy.
The website was easy to navigate, allowing me to quickly compare prices and flight options from various airlines. The booking process was straightforward and clearly laid out, with no unexpected fees or hidden charges. I received confirmation emails promptly.
Booking air tickets was easy and I will surely do it again in future
To enter my birthday to checkin, i had to swipe the calender from 4-4-2025 back 80 years. Pls calculate the number of swipes!
Dear Auke,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Everything is fine. I have flown before, this is the second time. I like everything.
Booking my flight through the eDreams was straightforward and efficient. The process was smooth, and I received all necessary confirmations and travel documents promptly. I'd definitely consider using their services again for future travel.
Great price deals and simple to operate website which allowed to book required tickets
Thanks for your help and support really helpful information to get you started on your trip
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Malgorzata,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team