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eDreams has a rating of 4.0 stars from 9,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Even checking in with you on line when we arrived at the airport for online check in they said we have not checked in on line so a 10 euro charge as it did not show on their computer not a happy chap to say the least
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 8, 2023
Booked flight took out extra insurance using cancel for any reason guarantee... I need to cancel. Won't allow me do it on line. On hold on the phone for hours...chat line is robotic and keeps sending me back to the app. Impossible to contact
Ease of booking ironically
Date of experience: December 18, 2023
I tried to figure out the baggage allowance for my flights but the help desk could not help me due to high traffic volume and technical issues. It has been already 12 hours and I tried multiple times Prime Help Desk over many hours but in vain.
I thought Prime eDreams would be a one-stop-shopping experience and it would simplify my tasks/stress but it is far from the truth.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2023
Way too many follow-up email messages. I don't like having to download apps to get messages about my flight and having to pay extra too! Overall I got my tickets OK but I'm not so sure that I would use eDreams again.
Low prices.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2023
We were very impressed by the instantaneous and broad selection of prices, availabilities and stop over options. Marvellous service!
Google prefered
Date of experience: June 18, 2024
Please dont book any ticket from e dreams as they are fraud and they are not refunding the amount to there customer. I book a flight and cancle the same 3 days before but still my refund is pening from last 2 years and i am suffering in same situation from. Day 1.
Date of experience: July 11, 2023
It made easy and fast to book a flight ticket. Thank you so much
Fast and easy to book
Date of experience: July 31, 2024
I am thankful for positive experience due to fast service, low price, quality offer.
I chose eDreams because of my previous positive experience since 2012.
Date of experience: July 31, 2024
Honestly the worst travel agency online, as long as you have to buy online ok like many others now you have a pb and need to change sth, you are dead.
Following up, Edreams promised to to call me back in 24h, then in the next 3 hours, after going back on the chat with an agent, they never called me back...
Just got 3 emails saying" we tried to reach you but we could not" Yes of course you tried, but I have no missed calls on my cell, no email or WhatsApp...my flight is on the 11, and I guess they will drag it until the 11 and say, oh your ticket expired, sorry...
Products used:
Travel tickets
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2023
My flight to Lisbon was cancelled without notice and I was lucky to call the edream agency first otherwise, I would go to the airport and face the surprises! I am still waiting for the refund.
Hotels are booked and I have no choice other than booking ticket elsewhere at today's prices.
I don't recommend this site whatsoever.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2023
They don't tell you when booking the flight.
YOU have to pay for the seat you choose to sit in: Many times forcing you to check your baggage which cost more money. Beware. All these airlines are the same...
Date of experience: April 6, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Had to cancel my plane reservations and even though I paid fees for flex dates and cancellation, my refund was shorted $273. No explanation or details why, so emails are sent and I get automated replies. Can't access them via laptop, they insist on downloading their app. So, did that, and I get their bot - no live with to speak. According to my original reservation, they are about to close out my reservation, so I am trying to contact them before this happens.
Found them through the kayak.com website when I selected their air fares for a non-stop flight from Boise, ID to Las Vegas, NV. Not that far, shouldn't be too expensive or difficult, right? The price I selected/agreed was not the same when it came down to paying for it. They nickel & dime everything, i.e., pay for carry-on luggage, pay for an assigned seat, pay to check-in and misc. Fees. I would not recommend them and will not use them again. Buyer beware.
Products used:
Did not use their services for airline tickets.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2023
I'd use this site again for future searches for air travel and although I didn't make use of it the information provided if one required hotel bookings, the list was quite comprehensive. I couldn't say about the car hire as I didn't look at it to be able to comment
By accident, but it was well worth it. The good thing was I didn't keep getting prompts whether I needed more time!.
Date of experience: November 15, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Almost made me loose my flight. First all ok and I'm on holidays and after I get and email that didn't go and that I might have to go to my bank to free the money. First time booking on eDreams and first time this ever happened. Then you send on the email a discount code because of the trouble that doesn't work. Never again
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2023
I booked a ticket with them from pakistan to bali, the price was closer to $1000 US. Later when I checked my account, they later took another $600 from my account. I filed a case against them, and alerted the consumer affair. Would not recommend them, they are bunch of scammers.
Date of experience: April 17, 2023
So booking the flight was no problem. I am use to booking all inclusive holiday. So when i just needed a flight i was shocked to discover not only has the process changed, but all the add ons. So here's a question- when did planes start charging people for the seat? Surely when you book your flight the price paid includes your seat, except if you want a premium seat you pay extra. ( me no like it)
You a had a sale, plus you keep sending me emails about flight price has gone down
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2023
Update 27/03. Almost a montth later I have no tickets and still a 1000 euros charge on my visa. Everytime I call eDreams I am 5 to 10 business day away of a full refund.
Now I understand why others consider them fraudulent. I will escalete to all consumer protection organizations and VISA.
----
First booking was not confirmed. But the credit card hold is still there, I don't know when it will be released. Second booking was partially confirmed. But I need all the trip, not parts of it. This is the whole point for their service. I was given a quote for the whole package, I don't even know what each leg costs in order to authorize a partial booking. No way to talk to human without paying 1+ hour call from another country to US. I want a full refund for both bookings, since in both cases I did not get what I ordered. I hope eDreams honour the contract and do the right thing, I would be more than happy to update my experience if they corrected the situation.
Date of experience: March 27, 2023
It was good comparing the price to other air line. But I should have be able to pick my seats without paying extra, at least pick whatever is allowed to pick within my ticket price. I don't like to sit next to the bathroom. Please don't give me those seats. I need three seats. Thanks
For the price comparison and the flight hours
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2023
Purchased air tickets from E Dream and Airline declined to do check for us. Wasted almost £ 2000 whole trip air tickets and hotel booking. Contacted customer service for refund. EDream refused to refund. Edream only want your money and never provide any service.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2023
Be careful not trustworthy website, it will charge you after purchasing as a prime member which I never sign up for prime member they charged for $59.99 Prime membership that I never requested or signed up for. Unable to cancel subscription either through the website or android app.
Please don't use this website this is a fishing and froaud all.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 8, 2023
My eDreams experience has been a nightmare. I purchased the flexible dates option, paying an extra 200 EUR, only to be told by an agent that they couldn't make changes because the airline wouldn't allow it. It's outrageous that eDreams is peddling a product they can't deliver, leaving customers misled and frustrated. This is a clear case of false promises and passing the buck, and it's utterly unacceptable
Tip for consumers:
I would like people to know my experience so they do t go through the same. Do not trust e dreams.
Products used:
Flights mediation service and gals promises of flexiónale dates upon additional charges.
Date of experience: November 11, 2023
Dear Lior,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Buyers beware!
This travel website booked me on a flight and forgot to let me know the flight times and flight number were wrong. Luckily I checked with the airline the night before.
I asked them what would have happend if I had missed my flight and if they would have re - booked me or reimbursed me and the answer I got was, we are sorry but you have the right information now and there was a flight change. I asked again and got a similar response.
That tells me they were not willing to address the issue.
Bunch of cowboys would have kept my money if I had missed my flight Luckily The new flight was later and not earlier so that saved the day but imagine if I had turned up at the airport and they said the flight left 3 hours ago.
First and last time I use edreams and take a gamble with my money, my time and my flight!
Products used:
Flights
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 31, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Dara,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service