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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got scammed into a prime membership and they claimed they had no record of me when I called to cancel the membership. Terrible website, Terrible customer service.
I was on a search for convenient flights and eDreams proved not only to be the best value but also it was prompt in providing me with all the info needed for a smooth booking.
It was ok, just I have been charged twice of the price maybe error in my part. Can you refund it please
Dear Nafie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Cumplen con lo pactado en tiempo y forma. Con respecto a reservas, vuelos y todos los detalles
There is no ticket up to day. We need the copy of ticket. Only confirmation email is not enough
I bought flight tickets, I booked hotel, all via edreams. I even paid for a premium membership to get some benefits (all a lie).
My flight was cancelled the day before. Edream did NOT inform me about it. I requested the refund and Edreams did NOT refund my money. I called the airline and since the tickets was purchased via edreams, the claim for the refund should be done via edreams. But after sending several emails and calls, edreams has NOT respond / refund / took the case at all. I have ever tried a worst costumer service. I am delegating the case to a solicitor to deal with it, and now will also claim for more compensation. I have cancelled my membership (which barely uses) and of course no refund made. I will make sure the word is well spread about this company and other people do not loose money as I did. Absolutely terrible experience.
Dear Maria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Overall the experience was amazing. I would recommend eDreams to anyone wanting to book online
Dear Rumbidzai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I didn't struggle with booking. I like it because it makes life easier
Very smooth, clear, good offer, many options, competitive prices and quick
Tranquila da confianza buena buena. Al principio problemas para identificar el tipo de equipaje que admitia latam
It was very fast and affordable. I received all the confirmation from eDreams n the flight (company)I was taking.
Nice prices and easy booking. A variety of options and places to go. Good discounts having a premium account on eDreams.
Had to make a booking at short notice
All went well and website was really easy
The transaction was fast and accurate It was smooth and u like the there services It doesn't take much time to purchase to your ticket
The booking process was fair enough through the website but then the information becomes confusing, the airline sends info and edreams sends information, but I never got a clear breakdown of the cost. The cost that showed up on my credit card does not match the cost in the email confirmations. I was trying to look at a break down of the fees to find the hidden fees to explain the $80 difference. But I could not. Based on this I would not recommend this sight to anyone.
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team