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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Hotel contact are wrong.
Person call me tonight confuse me about hotel confirmations.
Using eDreams over other individual flight websites helps get a general overview and also get good discounted rates.
Very good and easy as always, I have nothing more to say only keep the prices low.
Corretti in tutto il percorso. Le notifiche arrivano in real time e l"app e buona e facile da usare
I have never book a flight before with an agent, always booked straight through the airline before. I found the experience a little nerve racking and was surprised at the amount the rise in price was after adding all the extras, like baggage. Usually included in a airline booking.
Before using this, it is not wise decision to make comments on eDreams now.
It was easy and clear, i use it again i received the information needed quick
I reserved a flight from my phone and nothing went wrong! I'm delighted.
It was good... However, I do not understand why Opodo Prime would give me a 12 EUR cheaper flight option?!?
I wish the bill would show the details of the extra services!
There were 2 persons serving perhaps 12 persons. They were attentive and professional.
Best and fastest way to book the great Holidays cheapest price eDreams make my day wen I wass tryng to book my Holidays
Booking was fast and easy. Awesome keep it guys. The whole booking process is easy
Everything was ok, solid experience. Hope everything will go as smoothly on a travel.
Aún no lo compruebo estoy esperando mi turno pero por el momento está muy bien
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dhayalan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team