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eDreams

Overview

eDreams has a rating of 4 stars from 10,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

This company responds to reviews on average within 3 days
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How would you rate eDreams?
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Pakistan
1 review
0 helpful votes
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Its good
December 3, 2024

All good, could be a litle better, i believe fake check in's should be avoided

Date of experience: November 23, 2024
Argentina
1 review
0 helpful votes
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IMPOSIBLE COMUNICARME
January 12, 2025

Se me deriva a una promoción de hoteles. Y no he podido pagar. He perdido una mañana entera y no se puede abonar. Lo intenté con 5 tarjetas distintas. Imposible comunicarse desde ARgentina

Date of experience: January 2, 2025
John T. eDreams Rep
3 months ago

Dear Daniel,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Washington
1 review
0 helpful votes
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Helpful
December 2, 2024

CS was helpful. Price was good. Emails timely. Thanks for your help.

Date of experience: November 22, 2024
Albania
1 review
0 helpful votes
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Online reservation
November 29, 2024

The website was easy to navigate, and I found the perfect flight options within minutes.

Date of experience: November 19, 2024
Romania
1 review
0 helpful votes
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Terrible!
November 14, 2024

They dont care! They dont open the phone and its impossible to cancel online! If you think Im going to pay you are wrong! Open the damn phone.

Date of experience: November 4, 2024
John T. eDreams Rep
5 months ago

Dear Rilind,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Ghana
1 review
0 helpful votes
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Very convenient and reliable
November 25, 2024

Less price as compared to other apps. I will at anytime recommend edreams to everyone out there.

Date of experience: November 15, 2024
Austria
1 review
0 helpful votes
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Nice
October 21, 2024

I had last month 4 times the same fly ticket at e dreams with wizz airline and was the most worst air line I sow in my life
4 time I bought a fly ticket because they don't know wich airport or the close the boarding 75 minutes before flying and I have to buy 50 € to get checked
Not nice at all

Date of experience: October 9, 2024
John T. eDreams Rep
6 months ago

Dear Mohamed,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

GB
1 review
0 helpful votes
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Easy booking and experience
December 1, 2024

Hassle free and easy experience.
Booked flights and was away the same day

Date of experience: November 21, 2024
GB
1 review
0 helpful votes
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Everything was very good and I am very happy!
December 2, 2024

The service was great, it was easy and simple and now I'm very happy.

Date of experience: November 22, 2024
Portugal
1 review
0 helpful votes
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Prime membership service is a kidnapping trap and cannot be cancelled after joining. There are too many charging options in the page, which affects the experience.

Date of experience: October 6, 2024
John T. eDreams Rep
6 months ago

Dear Zhenhao,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Finland
1 review
0 helpful votes
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Bookings
December 6, 2024

Easy to book with and also they give you response almost immediately

Date of experience: November 22, 2024
California
1 review
0 helpful votes
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GOOD EXPERIENCE
December 5, 2024

So far, am satisfied with the service, hope to travel a lot more using this app.

Date of experience: November 22, 2024
GB
1 review
0 helpful votes
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Confuse on booking
October 10, 2024

A confirmation was received from an airline after booking but not from eDreams. So it made me very confused as it seems to hit my other flight which was booked on the same airline but not on the same date. I thought that my original booking had been changed because the confirmation was sent from the airline. Fortunately, there were many follow-up emails to confirm my booking from eDream. So one day later I found it was the flight booked on eDreams. I thought it might be the airline did not issue authorization to the travel agents to confirm details. This is not related to eDream but to the airline.

Date of experience: September 30, 2024
John T. eDreams Rep
7 months ago

Dear Wai,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Spain
1 review
0 helpful votes
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Alicante to Aberdeen
November 17, 2024

Very easy to book online with all the flight details my only concern is that I cannot check in untill only,48hours ebefore the flight

Date of experience: November 7, 2024
Florida
1 review
0 helpful votes
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Traveler
November 30, 2024

I'm ready to travel!
Thank you!
Looking forward to using the service again

Date of experience: November 20, 2024
Italy
1 review
0 helpful votes
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Ok process
November 29, 2024

Pages are a bit busy and some of the details are not immediately visible

Date of experience: November 19, 2024
John T. eDreams Rep
5 months ago

Dear Daniele,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Romania
1 review
0 helpful votes
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Very GOOD
November 29, 2024

I love eDreams is very easy to use. Here i found the best prices.

Date of experience: November 19, 2024
New Zealand
1 review
0 helpful votes
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Easy to book
December 1, 2024

Booking flights is stressful but this firm made it feel stress free!

Date of experience: November 21, 2024
New York
1 review
0 helpful votes
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Clean, and very neat
November 9, 2024

It was a great experience. Everything is very well organized and clean. The shared kitchen has everything we need.
Very recommended!

Date of experience: October 30, 2024
GB
1 review
0 helpful votes
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Very easy and handy
October 23, 2024

Very easy to book straight forward and received confirmation very soon afterwards the EDreams app is very good too just short form to fill to receive boarding pass

Date of experience: October 13, 2024