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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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My experience was very positive. The service was quick and efficient, and the staff were helpful and polite.
I needed to call to get a booking confirmation. I was not given a reason why my booking reservation was never confirmed. After 12+ hours I called the contact number. The rep was able to book my flight and send a confirmation email to me in less than 10 minutes. I was surprised that the reservation email advised that waiting 24 hours without a reservation was suggested before calling. It was completely obvious after 12 hours that I was never going to receive a confirmation without calling. Earlier outreach to customers should be standard practice.
Zowel de vliegtickets, hotels, pakketreizen enz.worden uitstekend voor de klant gescheckt
You discount is from hi price, that is why its false discount. I can by ticket from another company with the same price
I had been searching for good prices when I came across one through eDreams so I booked the flight with no issues and really great prices.
Fast and reliable experience with good ticket rates and voucher
Good experience booking at booking flight tickets. Easy and fast
So far so good. It is very simple and easy to use and can recommend to my friends
I am a bit confused according to the booking it is saying arrived in London on 13 July but the breadown on the calendar is showing in Paris on 14 July. Is it Paris time because I have a connection flight on 13 July from London to Stockholm.
La reserva sin problema, y buenos precios y facil de usar la aplicacion
Very informative flight availability. Purchase information collected is minimal without nonsense questions and data collection.
Easy process. Not very hard to book. Just fill in the information and that's it.
I have tried to book another ticket and the payment has been refused. I phoned the bank and they told me that NO payment has been refused. What is happening?
Dear Alan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Es mi primer viaje estoy seguro que lo disfrutaré feliz gracias
A pretty quick reservation confirmation and hopefully a swift flight.
So far, the experience is reasonable. However, I would prefer to do the review once the trip had been done, so that I know there are no hurdles for real. This may be premature for me to provide conclusive review.
Not the best experience The prices was changing and to book and pay for the ticket -- was not easy
Dear Aina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kenneth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team