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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Because it provides good and fast service to its customers.
Stay away from eDreams at any cost. I booked several flights through them. Due to travel changes I had to cancel a few flights. Before cancellation I called there customer service to inquire if I will get refund whatever airline will provide. Customer representative told me that eDreams doesn't keep anything and I will get the refund whatever airline will provide. After cancellation they got the refund but never gave it to me. Now they are lying that I never had any conversation with their customer representative about refund. I mean why would call airline and cancel the flight? Just to give them money? If i would have an authority; I will mark this company as scammer. Please please stay away from scammers like this. They say that they give discounts; it's not discount they just increase the price and decrease it while booking. I use skyscanner and i get flights in same price.
Se me detallo muy bien todows los aspectos de la reserva, sumamente satisfecha
I compared prices booked it and 123 it was sent to my email prices were also reasonable I would do it again with this company and am not even computer literate but again it was easy making reservations
I was not happy because you took more money than it was advertised and agreed It was less than £388 When I filled the information of my Visa card I discovered that payment was high
I have been using EDreams for years now because it is clear and quick.
I always default to a male, I've changed it several times but it just goes back to my being male. Also, I have experienced my flight changing times even though I worked hard to get the time that is reasonable and not a flight leaving at 4am where you are exhausted before you even fly.
Good, saving money and good travel with perfect air line, they give you very good information
Hello
Tarom fly nr Ro710 was canceled.
At the same bilete I had afly to Tel Aviv from Bucuresti( I couldn't arrive to Bucuresti)
I want to give me back the money for both fly Tarom ro710 from iasi
And the fly ro9103 from Bucuresti to Tel Aviv 04.04.2025
Null בתאריך יום ה׳, 3 באפר׳ 2025 ב-21:15 מאת eDreams Prime <*******@mailer. Edreams. Com>:
Dear Nasasra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I wanted to travel by bus to Dar because of high flight prices but when I casually perused through your website, I saw an affordable ticket and I changed my mind to travel by air. Thank you
C'est pas trop mal en tant que service j'attends le reste l'avenir je pense que je pourrai en dire plus
Fast and reliable, easy to Search flights. Was very sample.
So much helpful and no hassle. It's easy to use and give easy to your experience.
Very good. Very good very good very good very good very good very good
I usually plan a trip, and this application is useful and very good for me, because I have no problem buying tickets, because it is cheaper than other companies and its service is better, I don't get confused at all and I buy my tickets very easily, and it is very important to me that this company is valuable to its customers. This is very valuable in the world of e-commerce.
Satisfied with the service if the customer receive the ticket in confirmation fast that would be great
Had a great experience got all the information i needed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team