eDreams
Overview
eDreams has a rating of 4 stars from 10,615 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.
This company responds to reviews on average within 3 days
How would you rate eDreams?
GB 1 review 0 helpful votes
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Very obscure pricing and they switched dates when I landed from Momondo and booked me on a fligh
January 7, 2025
Very obscure pricing and they switched dates when I landed from Momondo and booked me on a flight one day earlier than I had clicked on!
Date of experience: December 28, 2024
Florida 1 review 0 helpful votes
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Prompt service
January 3, 2025
My search, options and payment were seamless.
This was the second option I used to get the ticket and I was glad I did.
Date of experience: December 24, 2024
Virginia 1 review 0 helpful votes
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Flight booking
February 9, 2025
Its overall good but still difficulties for new users and those who have no or limited IT skills.
Date of experience: January 30, 2025
Argentina 1 review 0 helpful votes
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Great
January 8, 2025
It is a very good service, the page is very easy to use, so for me it was a good experience and i recomend it
Date of experience: December 29, 2024
Thailand 1 review 0 helpful votes
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Satisfied with the service
February 7, 2025
It was very convenient to order the software, very satisfied.
Date of experience: January 28, 2025
GB 1 review 0 helpful votes
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Good
February 8, 2025
I really liked it, the website was very useful, I didn't struggle to find the best flight option
Date of experience: January 25, 2025
New Jersey 1 review 0 helpful votes
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Very Fine Thanks
February 7, 2025
Good, Quick, thanks. All very clear and the follow up is very complete thanks
Date of experience: January 28, 2025
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Company Representative
Colin S.
Typically responds within 3 days
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care