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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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During searching my details are not retained for multiple searches, meaning having yo repeatedly input the same data. This is the same for flights and hotels. I'm sure there is a quick fix for that.
Booking was easy but there was no space for my frequent flyer number. After the booking there is no way to add it. I will have to discuss with the airline and this is inconvenient for me.
The service i have received was so fantastic. My booking went very well without being stressed by the increase of prices. Edreams made me book the flights as i managed to pay a small amount to hold the prices so that even if the prices rise, but my fare remained the same. They even guaranteed to pay for the difference in flight tickets when the price s changes making me feel very protected.
Pain! Had to call Spirit to confirm and wasted an hour. A a a a a a a a a a. A a a a. A a a. A a a a a a a a a. A a a a a. Why 50 words?:-(
Dear Stephen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
My experienced so far was great you wont regret its good to have this app very convenient
Со мной может кто-то связаться? Почему не прошла оплата? Почему не прислали билет на мейл? Я в растерянности.
All went well as expected and Fly Nas was quick to get in touch
Very positive and satisfying. I're received my travel documents immediately.
It's my first time i use it and i really appreciate how it is 👍👍
It's easy to use this app, and give me good condition to prepare my travel and everything.
I'm happy for that I make my booking tru your website I will tell my friends to book here
The voucher code provided by eDreams is non-functional. I was informed this is due to a US/Canadian market issue, which appears to be a system error on eDreams' part, not a user error.
Dear Dan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Simple and fast. Cheap fares and good application. I have a premium account
"Përvoja ime me eDreams ishte shumë e mirë. Procesi i rezervimit ishte i lehtë dhe i shpejtë, mora konfirmimin menjëherë dhe gjithçka shkoi pa probleme. Do ta përdor përsëri për udhëtime të ardhshme!"
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hani,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team