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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was helpful without being complicated. In the past baggage allowance was not clear. This time I felt I got what I wanted.
Overall, it was a wonderful experience, and I will certainly consider using eDreams again for future opportunities. The only issue I encountered was during the check-in process, as the system failed to recognize my booked flights, preventing me from completing the check-in online.
Simple and efficient with no complicated questions making for a smooth booking experience.
I like to use edream more than any other side for buying a ticket because it is easy to use and the price is very convenient.
Very good, it facilitate and make my booking easier. Helps to have more flights options.
Goed, tevreden, correct, geen verrassingen in prijzen, veel keuze, goed overzicht
Our journey consists of 2 part and 2 different air ways. Iberia quicky sent me a confirmation mail but Air Algerie not. Thankfully, edreams is still sending emails for information. I am glad for chose you 😊
E una buona compagna di viaggio e di assistenza anche nei viaggi
It was quick, easy to use, many possible options for this trip.
Price was right for my chosen dates which I found affordable
First time I do booking out of experience on air line foreign or national I have self confidence to do booking again on next journey and advice friend s to take the same way.
Has fulfilled my expectations And became satisfied and that gave me the feeling of being secured for my trip
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hoda,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team