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eDreams

Overview

eDreams has a rating of 4 stars from 9,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.

This company responds to reviews on average within 3 days
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How would you rate eDreams?
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Mauritius
1 review
0 helpful votes
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FAILURE
February 19, 2025

Prices are higher than some other sites.

I did not receive our e-ticket with all information.

Date of experience: February 9, 2025
John T. eDreams Rep
2 months ago

Dear Ashvin,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

California
1 review
0 helpful votes
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Fast
February 16, 2025

I like the way they served fast and easy, easy to book
The ticket

Date of experience: February 6, 2025
Israel
1 review
0 helpful votes
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Great deal, easy and wonderful app
February 21, 2025

Great deal, easy and wonderful app, I look forward to see if the process will stay at high level.

Date of experience: February 8, 2025
Serbia
1 review
0 helpful votes
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My experience with eDreams was positive and smooth. The platform made it easy to search and compare flights, and I quickly found good deals that fit my budget. The booking process was straightforward, with clear options and no hidden fees. I also appreciated their customer support, which was responsive and helpful when I had questions. Overall, eDreams provided a reliable and efficient service, making my travel planning hassle-free.

Date of experience: November 6, 2024
KR
1 review
0 helpful votes
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Less Gimmicks
December 14, 2024

The "Prime" status and other options are confusing. I was just looking for a normal plane ticket. Consider making that optional rather than mandatory.

Date of experience: December 4, 2024
John T. eDreams Rep
4 months ago

Dear Scott,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Belgium
1 review
0 helpful votes
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A little bit long
February 16, 2025

Asked a lot to have contact and took almost a week to have the call

Date of experience: February 6, 2025
John T. eDreams Rep
2 months ago

Dear Cécile,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

GB
1 review
0 helpful votes
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First eDreams booking
February 17, 2025

First time I used eDreams found it on the internet was easy enough and discounts were ok

Date of experience: February 7, 2025
Ireland
1 review
0 helpful votes
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Quick and easy
February 17, 2025

I booked tickets Dublin to Madrid was much cheaper than actual flights company.

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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Good
February 17, 2025

Everything good. I like the service.
Ready to help for any kind of request

Date of experience: February 7, 2025
Barbados
1 review
0 helpful votes
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Got my tickets
February 17, 2025

Seamless booking got my confirmation same day. Have used in the past as well no problems

Date of experience: February 7, 2025