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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very easy to use no hidden charges best value I would highly recommend
I booked a flight from Vancouver to Pakistan through eDreams on February 15,2025. During the booking, there was no clear mention that the price was in USD. I assumed it was in CAD since I was booking from Canada. They charged me over $1600 USD, which led to an unexpected deduction of around $1150 CAD from my card. Later, I received a call saying my card didn't have enough balance for the full amount. I immediately requested cancellation over the phone. They assured me it was canceled, but refunded me only around $300, and kept the remaining $790+. I waited 60 days, and now they're claiming I "used the ticket" – even though the ticket was never issued or used. They are now telling me to contact the airline directly, even though I booked through eDreams, and they charged my card, not the airline. I've called and emailed multiple times, but they've stopped responding. This is clear scam behavior. Extremely poor customer service, misleading pricing, and refusal to refund money for a service they never provided. I've already contacted my bank for a chargeback, and I will also be reporting them to consumer protection authorities. Avoid eDreams at all costs. You risk losing your money and getting no support when something goes wrong.
Nice experience with a fair price. I like the app and direct connection and confirmation of the flight ticket to the provider of the ticket.
Ok. It was the best value at that moment so it was the right choice
Dear Angelos,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team
Got a good deal. Have been using it for sometime now and always the deals are better.
Dear Arshia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
After booking my return flight to Edinburgh you took a additional £78.63 without my consent.
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Zjejtjzdjsthzjzdhzdhsdhzkuzik, oéougfujnbethukiolodhhuzkiluil
لان اراها جيدة ولاكن هاذه اول تجربة لي
معكم اتمنى ان تكون رائعة بالتوفيق ان شاء لله شكرا لكم سلفا
You can find easy everything, fast, according to your budget, you can plan your life plan with trust and confidence through the edreams app
I went to kayak. Com to book flights for a family vacation, and the first option for my airline of choice was facilitated by eDreams. I had to agree to a free trial membership in order to book, but I could cancel at anytime. The trial period was scheduled to end before my vacation started. I booked, called to cancel, endured the pushy customer service rep reading their "are you sure?" script, and thought that was that. A few days later, at 3am on a Sunday, my trip gets cancelled. No explanation. The airline looks into it and explains eDreams cancelled my flight. It costs $99 in non-refundable cancellation fees. The airline explains eDreams has no affiliation with them, and they recommend not using them or other pay-to-play third party sites. EDreams is predatory, unscrupulous, and vindictive. Go with them if you want your travel plans ruined.
Dear Jesse,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
If you book you bewoners a member and you have to pay £90.
Misleiding and if you want to unsubscribe it is almost impossible to get in touch with them
Dear Raissa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
So many ads! And all those options are tiresome and confusing. The price is good.
Dear Denise,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I am thankful for the team for making my travel easy and affordable
🤩 gracias ……………………………………………………………………………. *******458&)
Use for almost 2 years. Only by a few steps I get the best price and connections!
Después que que compre los voletos fue que me apareció el cupon de descuento, muy mal eso. Y soy miembro Prime. Los cupones de descuento deberían aplicarse automáticamente al hacer la compra o al menos hacernos saber que ahí están, tenelos visibles no que haya que entrar a otro sitio enlace app copiar y pegar para luego aplicar un descuento
Estimado Arnoldo:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este proceso.
Atentamente,
Aniket
Equipo de Atención al Cliente
Hotel contact are wrong.
Person call me tonight confuse me about hotel confirmations.
Dear Dhayalan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Muhammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team