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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Great service very easy to navigate and app was very smooth and user friendly
I am empress and I will Recommend to my friends to book seats with e dreams
It was pretty easy I'm glad. I'm simple and appreciative most days.
Reservation was good, but I could not easily find a way to purchase luggage, as luggage is not included in the ticket price
Super convenient, i liked it very much, easy to buy, good prices, a lot of ads tho which is $#*! but overall a cool website, the variety of hotels is less than on booking tho
Perfect timing and convenience. Would like to use it later on.
3 days later my payment is still showing as pending. Investigated how easy it would be to cancel my eDreams Prime membership and was immediately taken to a scam website "usubby. Com" which then attempted to charge £9.95 to cancel. When I looked further, the cancellation process was much more difficult than it should be.
It was easy to book, the app has everything we need to look for
Un gran nivel de servicio estoy muy contento con toda la experiencia del servicip
Booking was easy and efficient. Website simplifies the process.
Customer service provided by agent was excellent - recommend using eDreams
Очень хорошие цены на билеты. Быстро и надёжно! Мне посоветовала подруга из Испании. Я рекомендую эту компанию))
Efficient payment system that provides quick responses and reminders.
Good options. Too many questions and offers. Too many questions. For me it would be better being specific and allow to finish transaction and then offer accomodation, car rentals, baggage etc
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Viktors,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team