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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wonder where is my tickets after paying for flight? I bought tickets for 256.00 now it is not showing why?
Unclear as to booking solid of conditional, it appears check in is up in the air with or without app?
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams truly offers remarkable options. It is quite an agency. Although all the options along along the way of booking for various insurances makes it really confusing, since being a premium member there should already be included.
Your offered me a Prime Plus 15-day Free trial chance, thanks. After visiting your web and installed you APP, I understand what your Prime Plus product is excellent for whom travel frequently. However, it is not suitable for me because I am not a frequently traveler. I decide to cancel on your web, because you told when you show me the free trial offer, can cancel it on line or by call, however, did not find where can do the cancellation but call, it is inconvenient for people like me not living in US. In my opinion, it is important for company like you to keep the word, is not it? Can you cancel my free trial please?
Dear Wei,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booking was easy and straight forward. There was an issue with the initial booking but it worked out in the end.
Super easy and efficient. Thanks!
(i dont want to be in a featured review)
Very good quick easy to use the app
Perfect price too and if you join prime you get better deals
Great service very easy to navigate and app was very smooth and user friendly
I am empress and I will Recommend to my friends to book seats with e dreams
It was pretty easy I'm glad. I'm simple and appreciative most days.
Reservation was good, but I could not easily find a way to purchase luggage, as luggage is not included in the ticket price
Super convenient, i liked it very much, easy to buy, good prices, a lot of ads tho which is $#*! but overall a cool website, the variety of hotels is less than on booking tho
Perfect timing and convenience. Would like to use it later on.
3 days later my payment is still showing as pending. Investigated how easy it would be to cancel my eDreams Prime membership and was immediately taken to a scam website "usubby. Com" which then attempted to charge £9.95 to cancel. When I looked further, the cancellation process was much more difficult than it should be.
Dear Viktors,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
It was easy to book, the app has everything we need to look for
Un gran nivel de servicio estoy muy contento con toda la experiencia del servicip
Booking was easy and efficient. Website simplifies the process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Johnnie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team