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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excelente servicio, me gusto la forma de reservar espero que todo salga bien y volver hacer otro viaje
After purchasing my ticket Dublin to Mumbai for €869, I was surprised to know that it doesn't have normal luggage allowance. For normal luggage which I had to pay extra charges, next time I have to be more alert.
It's a smooth transaction, Hassle free, worth your money..
I always got information about gates and any change of gates, about connecting flights, any delays wct.
Everything went well. No bad experience. I booked my flight on the 17th and get confirmation email straight away. Everything was legit. No fake no scammed. Just real authentic business..
The process was fast and easy to handle and it was able to use Paypal as a payment option...
Easy to find and book the flights and hotels. Good price. I like the app as well.
Easy and fast, very good and comfortable to use, I recommend it to my friends
It was very easy to book a flight and select all the extra things. Well done!
Hassle free flight booking, site is easy to navigate although you have to scroll through many choices of insurances you get to the end
My experience was perfect fast responding and smooth steps
You have never let me down. Always there for me. Sometimes I would just be trying to travel with no proper plan but boom am in and we'll catered for. Even when I need a refund I usually I get it. Thumbs upto you
Hi, so booked the flight and just after I saw that it was a membership as well So cancel the membership NOT THE FLIGHT
The reason of cancelling the membership is I don't have extra money
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aftab,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team