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eDreams has a rating of 3.4 stars from 6,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 10th among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
Easy to use good and professional customer service I suppose to flight home this week 🏠 cause I go back to work the following week I check a lot of travel agents cost of tickets £ 600 and over some take 10 to 15 hours till I get home I have no other option my wife call me that day she find ticket for £ 300 don't cost me all the hassle I'm gonna face that's way I recommended eDreams to anyone who desperate or looking for cheap flights tickets 🎫😌👍
Terrible company with hidden charges, £140 out of pocket with no travel! My flight time changed and it wasn't suitable for my connection, the airline refunded the whole cost but edreams refused to refund me the whole cost I had paid keeping their commission essentially. I complained and was told repeatedly when I chased that my complaints couldn't be found, presumably so I will give up trying to get my money back!
Easy to use good and professional customer service I suppose to flight home this week 🏠 cause I go back to work the following week I check a lot of travel agents cost of tickets £ 600 and over some take 10 to 15 hours till I get home I have no other option my wife call me that day she find ticket for £ 300 don't cost me all the hassle I'm gonna face that's way I recommended eDreams to anyone who desperate or looking for cheap flights tickets 🎫😌👍
Good customer service easy to use keep you updated about you flight time and travel
EDreams was the best - don't change a thing. Easy to pick out a flight, my wife light it to
Thank you thank you thank you thank you thank you thank you
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It was on top of the list when I googled for a flight
With the prime discount made my ticket cheaper which I loved and got all my bookings confirmed by email. Thank you.it
Because it was the best deal.
It was pretty easy and user friendly. I will recommend to my friends. So far I didn't face any difficulties.
This is my first experience. I chose it from Skyscanner.
The experience was really marvellous, hassle free to book the tickets online. Awaiting for the travel date eagerly.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I dislike going through third parties for making reservations. I never know quite with whom I am dealing. I don't understand the relationship between the airline I chose, eDreams, and another entity called LEVEL.
I especially dislike having to sign up -- and then remember to cancel -- to get a discount.
Now I dislike all the follow up emails for more special offers that are of no interest. I may continue to look but I also look forward to cancelling my 30 day free trial.
To get a discount on a flight
Dear Roberta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Terrible company with hidden charges, £140 out of pocket with no travel!
My flight time changed and it wasn't suitable for my connection, the airline refunded the whole cost but edreams refused to refund me the whole cost I had paid keeping their commission essentially.
I complained and was told repeatedly when I chased that my complaints couldn't be found, presumably so I will give up trying to get my money back!
Dear Verity,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Appreciated for assist and help. Good service. Shall consider in future to use your service within my further travelling
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I purchased a ticket for 3 people( my cousins). Later received an email qualified as Prime, so I could change or cancel the trip with refund. One of 3(cousin), passed.We had to cancel the trip. E-DREAMS emailed saying, unfortunately, NO REFUND. I can change my review if Costumer Services answers my phone and solve my problem. Sorry, I'm very disappointed!
Location: US
Dear Rizalva,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easy to use for bookings
Excellent value.
Couldn't fault the information that I was given.
Would definitely recommend E dreams for all your travel needs.
They were the best value
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My first experience using eDreams such a good offer buying cheaper ticket than other ticketing agent will recommend to friends and family. But i'm waiting until the actual day because i've experience bad services during day take off which my ticket have to cancel or reschedule.
Cheaper offer and friendly user
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My only issue is that it's not clear when the payment will be completed and when I ll get a receipt for it. I m anxious that the total amount, for which I agreed, is going to be increased, in case of a change of prices from the airline, and that I'm going to be charged for prime e Dreams, something that I Don t wish. I'm also worried about the seats, as we are 5,2 elderly people and 2 fifteen years old children. If you could be so kind and clear those issues.
It was the first that appeared on the internet, when I started my booking process. I did n t know there would be issues, as the ones I described.
Hi Myrto,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Overall good. I did not like the bit that you offer a saving, but then unless the customer commits to paying your annual membership you take the saving away.
Also, my booking process was interrupted, and as I refreshed the quote was already 20 per person higher.
Please be consistent in your services. Now that I am a member I hope to see the value of it!
Unbeatable package deal incl. An excellent hotel
There are too many hidden costs involved when purchasing a ticket on the App. For example, u are forced to sign up to the discount scheme before finalizing your purchase. After the free trial, customers can then be charged for subsequent purchases. Otherwise, i think everything else worked out fine. The App is easy to navigate
It gave me a better choice of airline and price
Dear Theophilus D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to maneuver and book flight. The communication channel via mail was well coordinated. I got a good rate and hope to use you again.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Convenient service good prices. Comparing with other services, this one was the best for me! Thanks developers!
Dear Iurii S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good experience.I am slightly unsure though if I have been overcharged for baggage via eDreams.It looked from the BA site that they were charging £18 not £50. Any clarification welcome.
Came up with a decent flight price.
We needed a ticket for the same day flight and was able to get that at a reasonable price. Thanks
It was very quick and convenient. Very painless, no issues. Got my booking confirmation very quickly. Could not complain at all about any thing. At this point I'm just trying to hit the minimum word count.
It was suggested first.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I tried several websites to do my booking but found on this occasion, this was the best, I was able to book the hotel I wanted plus the flights were good but most importantly I could understand what baggage, whether checked in or cabin baggage and the payments if any were needed. All the airlines with other sites were a bit of a minefield with extra costs and caused some confusion
Had not used these before but it was one of the sites that came up
It's so easy to go through the steps to book a flight. They give you numerous options like times, prices number of stops... etc.
Because I used it before and I had a great experience.
Dear Veronica P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
While Looking for ticket prices in other search engines, could notice that could indeed get better prices than the premium I was getting on E-dream. One of the reasons, The price Edreams charges for Extra Luggage. And any other extra service. Therefore the following air line ticket was booked directly with the airline.as getting better benefits for cheaper price. Same happens with Hotels prices. There are no cheaper with Premium than in other search engines.
Coz I got Premium. But thinking of signing off. As the Premium fee is not worth the service given.
Dear Susana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I don't know much it's my first we will trying! I think this is best for me! Thank you
Dear Nedelcheva M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked a flight on e dreams website and it was so easy flexible and professional just took few minutes for my ticket booking
It's the best
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I appreciate to make your application to have ability to distinguish if there is two double reservation on ticket at same name and same flight and rout. In that case the second reservation will notify the user that the first reservation either confirmed or under process and what do you prefer? Continuer or change route or … etc.
My regards.
Ali Alsudani
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.net/customer-service/#/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted 2.4 million members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team