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eDreams has a rating of 3.9 stars from 8,684 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I am outraged by the way I was treated. After mistakenly signing up for a membership, I realized the mistake the same day I was charged. I immediately contacted them multiple times, yet they outright refused to issue a refund. Despite my persistent efforts, they did nothing. They shamelessly took my money—money from a student who never wanted to be a member in the first place. They essentially trapped me in the membership just to hold onto my money. If you're thinking about using their service, think again. This is not just poor service—it's outright theft. Stay away; it's a complete scam!"
Products used:
Purchase of a flight ticket
Warning ‼ this is a scammer ticketing platform ‼ don't be attracted by their low price, it's only a beginning of the nightmare ‼
I successfully bought an air ticket and everything seemed settled. After a month they used my credit card details and charge me the second time without my knowledge. I immediately reported to my credit card company to terminate the card and put this amount in dispute.
This is my first time in this platform' but I had a very good experience, & it's reliable, the only problem that make me' delayed is they were not openly show, how many kg from each luggage are allocated to you" which can help you" easily to decide, whether you will go for the ticket or not! Like any other platforms, but definitely would come back to buy again, if I get what I want at check-in counter,
Very easy to access all necessary field, and it's popularity among others.
Dont push too hard and i would be giving 5 stars. By making me give you a review mistakenly you will not be receiving good reviews. Other than that it is okay, my first time trying. Will come back for an update after my travel.
It has convenient prices
Dear Edona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All be aware that this site automatically calculate you hotel bookings according to your flight schedule weather you want it or not and no chance of refund or change of booking, just been made pay for 3 nights in hotel where I wanted 1 night cost me €240.00
I din’t chose they chose me they bully them self in on any site where they get a chance
Dear Ronnie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
We had planned out trip, pricing up and down like a yo yo. App kept freezing and the prices changed when booking. Once I selected book prices increased £30 each on flights. Started off at £509 and ended up at £540 + seat allocation which was never mentioned
Thought it offered a different approach
Very quickly found opportunities to travel. Missed alternatives for different dates. Smooth booking process and quick payment. The thing I don't like but is probably not due to eDreams, is the fact that a flight will cost about twice as much as advertised for stupid simple things as your luggage, your seat and other stuff.
Speed, accuracy.
After a rocky start by my booking the wrong dates the insurance package which we had opted for kicked in and allowed us change the flights - using the excellent company app! It took a few calls to the helpline to talk with their polite efficient staff but all is now sorted and we're looking forward to the trip of a lifetime!
Chosen as best value for money for such a long trip. Wanted to avoid Heathrow Airport too so the Amsterdam option appealed.
Just doing a cursory look online for flight prices to Boston thinking of visiting an elderly friend. Well I was so impressed with the price that I rang my brother and told him and he agreed so within a half hour of opening my phone we were booked both ways seats luggage and insurance, really looking forward to it now
This booking was made well ahead of time and no problem. My last booking had to be cancelled and I expected a real mess, but the cancellation insurance worked well. I've compared edreams to other online booking systems and it seems better at least for European trips.
I've used edreams for years now. But I did some comparisons and found the options for cost and flight times was better with edreams.
Initially all seemed fine and the booking and payment were done quickly and effectively. However, when the e-tickets arrived from the air company (Singapore Airlines), there was an error in the salutation/title/sex of my wife. We tried and contact eDreams through all the possible channels indicated in their website. The response was extremely poor and routine. In the end (after a whole week of unnecessary stress) we gave up and contacted directly the air company, which fortunately was able to fix the problem from their side, apparently without any charges.,
Our past experience with it had been generally positive.
Dear Renzo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Edreams offers great flight prices which virtually double when essential add ons like baggage and seating is done. I'd give any other airline the same review, as they are all doing it and it is a scam.
Too bad!
Comparatively low prices
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My husband and I had a lot of issues due to potential pilot strike and not knowing when or how we'd get home. When the strike was averted, we booked a new return flight from Quebec City and edreams had all the info. Fortunately, air Canada assured us all was great.
I did not choose you.
Dear Daniel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Have never ever had any issues with edreams. Know the rules of the airline, know about non refundable and hack fares so you aren't ignorant if things go wrong. Wish they would make me an ambassador lol. Used them literally all over the world
I choose the cheapest flight across platforms; and it’s often my Prime account with Edreams.
Everything is good except the calendar because I couldn't write my data from passport. I was paying for automatically check in bat you didn't have fool information about me. If you have some instructions on how I can do that easily.
Dear Dragana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I could not find where to add my aeroplan points when booking my flight. I now have to add it after the fact with the airline which is less than ideal but at least eDreams told me I had to do that. It would be preferable if it was more obvious on the booking site.
Price, length of flight and baggage included
The ease of booking our trip was excellent, easy to follow instructions and immediate response. EDreams are available with car rental and accommodations at any time forwarding all necessary information
It is easy to book the flight ticket and get the e-ticket, plus I really appreciate the services of Scandinavian Airlines. The cabin crew is very nice,
All the details and information were same as your website.
Thank you for your service from A to Z.
My experience was truly exceptional. From the outset, I was impressed by the level of professionalism and attention to detail that was demonstrated throughout. The challenges I encountered were met with insightful solutions, and I felt supported every step of the way. The collaboration and communication were seamless, which contributed significantly to the success of the project. Overall, it was a great experience that exceeded my expectations and left me feeling both accomplished and motivated for future opportunities.
Easy to deal with the website.
I have a good experience with booking overseas trips with you guys, and thanks so much for that:)
As a person who likes to get things done fast and usually by myself - it's really important to have a platform where you can do things easily.
I choose eDreams because I like to make my dreams true :)
The advisor was very professional and attentive. She is knowledgeable in her work and guided me through the process of booking my ticket. She thoroughly explained all the types of insurance and coverage that come with my ticket, including the premium and different insurance options. Unfortunately, I had a very bad experience for 48 hours.
First I was confused to book tickets by eDreams. After I started booking my flight. I realized that it is very helpful and easy app and it give more reasonable options. In general I like it and will continue using it. I highly recommend it. Thank you
I had a smooth and hassle-free experience booking my flights with eDreams. The process was straightforward and quick, making it one of my favorite sites to use for travel. EDreams is definitely in my top three booking sites!
Here's an updated review that incorporates your reasons for choosing eDreams:
"I chose eDreams because it's a one-stop shop for all my travel needs. It shows me all available flights and offers great prices, making the booking process seamless and efficient. With such convenience and value, why not use them?
E-dream is fantastic! They're super reliable and always make sure everything goes smoothly. Their service is top-notch, and you can really feel they care about their customers. Every experience with them has been great—highly recommend if you're looking for quality and ease!
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Taoufik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care