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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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2 month before I had travelled to Italy I had a good experience with your service. Customer service is for me is excellent as well as my travel itinerary and fare is negotiable and cheaper. I wish this service in my future too.
Very easy to book! I have never used this site before. Am looking forward to good deals again
Dear Nicholaus K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I don't think much needs to be said here as the other reviews have really captured the issues.
If you want to know whether or not you should book with Edreams, read the reviews below and notice 2 things:
1) the only positive reviews are either from customers who booked a simple flight with no issues, or are so obviously fake, written by staff - mostly with poor English that reads as though its part of a marketing campaign.
2) Edreams only responds to the positive reviews. Not a single word is said to anyone who has had a bad experience, they are entirely ignored.
If you are thinking of booking with Edreams, you'd better be feeling lucky. If anything goes remotely wrong with your flights (which is more and more common these days in the post pandemic age), I guarantee you will be without a flight, a refund, or both.
This is how it works - you have a problem so you call up. The person you speak to asks you security questions. Then they read your itinerary to you and ask you what the issue is, so you explain. That person transfers you to another person in a different team, who asks you security questions, and reads your itinerary to you, then asks you to explain the problem, and transfers you to a third person. That third person asks you security questions, reads your itinerary to you, you explain the problem to you. The third person then raises a "priority" task for "the team", and promises you a call back in 24-72 hours to resolve the issue.
Spoiler alert: the call back is never, ever received.
As if that isn't infuriating enough, they will also all repeat the same empty platitudes over and over again which are both condescending and irritating.
Another one of their favorite tricks after you've gone through the above process is to lie to you and tell you that the team tried to contact you, but you didn't answer, so they check your phone number. Its all a script, you will never win.
In Summary - STAY AWAY FROM THIS BUSINESS. IT IS A SIMPLE MONEY GRAB AND YOU WILL BE RIPPED OFF. THE STAFF ARE ALL INSTRUCTED TO LIE TO YOU AND HAVE NO INTEREST OR INTENTION OF REFUNDING YOU OR RESOLVING YOUR PROBLEM.
Don't make the same mistake thousands of others have
Good experience good place good people great service
Dear Rinnelle N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Okay, not the greatest. Done more so based on emergency last minute basis. Wasn't the best price. It was what was available last minute.
Did not confirm booking on 1st leg of flight; wouldn't cancel 2nd leg of flight, no refund 8 days later
It was a great experience using eDreams. Great deals and good service.
Dear Javian D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Haven't gone on my trip yet, but hope all goes well.
Dear Sibyl B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ledjo B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Povoljno, brzo i efikasno. Jako sam zadovoljna brzinom rezervacije i kupnje avio karata. Preglednost stranice i sve informacije jako jednostavno prikazane
Lot of sites and offers. E DREAMS was tbe best. Congratulation
Dear Day A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Hesham E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found a good deal and I took it, it was easy, well but confusing with some extra services that I had to get rid off cuz they were expensive and I wasn't asking for them
Dear Jaime R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I like it it's very comfortable and clean the cheer. And you can feel comfortable
Dear Abdulrhman A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I got flights at discounted rates from all sites. And fastest site to give me booking details
Dear Saral B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Price was good. It was easy to complete my purchase. Have to pay for extras, like seat selection.
Dear Paul T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
שילמתי עוד 50 דולר על מזוודה של 15 קילו לא נתן לי האתר להוסיף מזוודה בהזמנה אפילו יכולתי לעשות את ההזמנה דרך אתר אחר אבל העדפתי אותכם ושילמתי בשדה תעופה על המזוודה. וזה לא בצדק!
First time to use eDreams to make complete travel books. Great first experience. I do nor need a travel agent anymore!
Dear Fredrick C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Terrin J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service