- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eEuroparts has a rating of 1.3 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eEuroparts most frequently mention customer service, and credit card problems. eEuroparts ranks 849th among Auto Parts sites.
This company does not typically respond to reviews
I have been buying pretty regularly from eeuroparts.com for over five years now and have nothing but good to say about their fast shipping (48 hours and free!), prices and saavy customer service reps. Read about them on saab forums- they have a very loyal following- surprised at the poor reviews here
Ordered 2 headlight bulbs on 8-22. As of 8-30, USPS shows product never shipped. Called for help multiple times. First, told to wait until 8-30 as USPS tracking is "not reliable". Nothing arrived. Was then told a "supervisor" was in a meeting but would call by 12:30pm today. Then again "by close of day". No call, no resolution, and they are now closed until Tuesday.
I bought an alternator from them for a 2006 Saab. I did no t get around to installing it right away because I was driving a company car and replacing the alternator in a 2.8 liter Saab mean removing most of the front right suspension to access it. When I finally started, I took the alternator out of the box, it had been on a shelf in my dining room since it arrived, and discovered that the packaging was subpar and the wiring housing on the voltage regulator was broken rendering it unusable. They were going to allow me to send it back but I made a deal with them that I would find a replacement for the voltage regulator and they handle the return shipping on the core. They agreed. Then, after I received the voltage regulator, I checked the bolts that attach the alternator to the mounting bracket and found that the threads on one of the holes into which the bats seat was bad and I could not get the bolt to thread in. I would have to drill out the hole and tap it, which in this case was a bridge too far since I had already spent money to replace the voltage regulator. I emailed them and they said that because the alternator was outside the return dates, they would not allow me to exchange it. But, they suggested that I sell it. They suggested that I sell a defective alternator that they sent to me and buy a new one from them. I informed Tham that I would never purchase from them again ( I have spent over $5000 with them over the past few years) and file a complaint with the BBB and online forums. So here it is. They were a good company when they were located in Connecticut, but the owner sold and they moved to Tennessee and they have gone downhill since then. I would not recommend them to anyone. I also bought a pair of MOOG out er tie rod ends from them and the dust caps fell off both of them while I was trying to install them but again they said it was outside the return window so I was SOL. They sold me junk and do not stand behind it even though there was/is a warranty through them on both parts. Apparently their warranty is not worth the electrons needed to put it on their website.
Tip for consumers:
Their customer service has really gone down hill sonic they were sold and moved from Connecticut to Tennessee. They used to have knowledgeable people and now they have untrained phones reps.
Products used:
2006b Saab 9-3 2.8 assorted parts
If I could leave ZERO stars I would. I am a first and last time customer. In short don't even think about ordering from this place! My experience, as follows: I place 3 orders for my Volvo that all showed IN STOCK. An Ignition Wiring Harness, Coil Packs and Spark Plug Wires. It is 7 days later and all I have received are the Spark Plug Wires. I have sent several emails and lucky to get an answer. So used the live chat messaging and the answer I received was the IN STOCK status is not updated sometimes... so the ignition wiring harness was actually not in stock and is on back order. It cost $168. Funds were pulled the day I placed my order and here I am a week later waiting to get credited.
The 2nd item (Coil Packs) are still not received. Status as of today ( 1 week later) is the shipping label was printed 5 days ago but still no tracking info. I asked to just cancel the order and give me my money back but I am being told it's with UPS and can take 5- 7 business days for tracking info to be available so I just have to wait. Tomorrow will be 8 days. FYI I ended up ordering the wiring harness from another company (hint: Lifetime Replacements on everything) and I got it in 2 days. Ordered Wednesday, received Friday.
Worst part is emails go unresponsive. Communication is horrible. And the ultimate is how can a company not have accurate stocking status! Charge customers for items they don't even have and then we have to wait who knows how long to get a credit. Oh and to add to it this is my only car and it was not operable due to the original wiring harness deteriorating so bad the wires started cracking. Luckily I had extra money to be able to order it from another company... and make it to visit my mom on Mothers day! Cant wait till this nightmare is over! One last thing... I received an email yesterday stating my order is complete and to Rate the service. So they think I received everything... Please do yourself a favor and stay away from this company.
Been trying to return parts that don't work, and they just steal your money and give you the run around. Liars, nothing but liars and theives!
Awful customer service! They sent the wrong order twice in a row, terrible packing, stay away from this place!
Company seemed too good to be true. Customer service was stellar super responsive, hold times were less than a minute in most cases. Bought a rack in pinion for my e63 BMW from them for $1200. The price included a $300 core charge, in other words I would be refunded $300 if I sent the old part back to them. When I inquired about sending the old rack and pinion back I was disappointed to find out I would be responsible for the cost of shipping. Normally I wouldnt care but it was $100 to ship it out. It is what it is I was still going to get $200 back. About a week after shipping it to them I received a email that they processed my refund for $319. The money never posted to my credit card statement however. I was patient and waited a few days and it was a holiday weekend as well so I figured that would cause a delay. Finally I call them up bc the money is MIA. They are very short w me and tell me to call credit card company bc they sent it. Fine, I call credit card company, they have no record or tracking of anything from e Europarts. I call eEuroparts back to investigate further. For the first time I can get ahold of no one, I get a voicemail, I leave a message. Later that day no return call, so I call again, voicemail again. Suddenly I can get ahold of no one, clearly avoiding my phone call. I email them next, respectfully there's been a disconnect and I need to get my refund. They email back very vague generic response, call your credit card company we sent the money. Im clearly getting nowhere so I opened a merchant dispute w the credit card company. I dont have endless time to wait on the phone for hours going back and forth. The fact that my phone calls went unanswered at the end shows me that this missing refund was premeditated. Maybe they were hoping I wouldnt check my statement and they could get away w it by sending a phony email stating that I was refunded. Either way I cannot recommend this company after this debacle. Very sneaky and conniving,
Gain trust and grow your business with customer reviews.
European Auto Parts - Fix your European car with us at eEuroparts.com? We have been your trusted supplier of Saab, Volvo, BMW, Mini, VW Volkswagen, Audi, Mercedes, Porsche, Land Rover, and Jaguar Parts since 2000.
