eFaucets

When orders are in stock it appears that everything works seamlessly and quickly. With online merchants I always check stock. If they don't have, i don't buy. EFaucets confirmed that they had the faucet in stock and would ship it same day. So i Ordered. Could not be happier with my purchase. Delivery on time. Price was right. Service was great.

I had a very large order for our new home. Worked with Carmela who was knowledgeable and extremely helpful. Purchased all Kohler items, and was given a great price point for each item! Will continue to do business with efaucets - have another home we are building!

This was my 2nd purchase from eFaucets. Roman took the order and did a great job! He was friendly, helpful, actually called me back a few times on some questions. Products arrived in a few days. I will be back and will refer to others. Thank you.

No stars for this buffoon company. Keep telling me items in stock, and shipping, never shipped. After EIGHT weeks of each week promising they will ship I threatened them with BBB if they did not give me a tracking no. For my $600 plus items. Gave me a tracking no, but the items didn't arrive but another toilet they had already replaced that arrived broken did! Now they have to get the darn thing picked up. The left hand has no idea what the right hand is doing in this company. Ha, now I am waiting for return of money after cancelling. They are relying on a third party to supply them, and the third party is lame. Do not, buy from this company. Customer service take 30mins plus to answer the darn phone and will not be truthful in regards to what the problem is. Michael Fox COO... take note with all these complaints and the masses already with the BBB, you need to shake yourself up and into the modern day or your company will be down the toilet soon.

I ordered an expensive plumbing part from Efaucets.com and quickly realized I made a mistake. I sent an email literally five minutes later asking them to cancel. They sent the item anyway claiming that I can only cancel an item by phone! Now they want to charge me a 15% "restocking fee" PLUS shipping to return an item that is still in the box. I will never buy anything from them again. Clearly their policies are designed to scam people. They make money by charging people 15% to return items that were immediately canceled. Once you push the button you own the item. What a joke!

Do NOT order from efaucets. They have terrible customer service. I wish I had read the reviews of this company before placing an order with them. I ordered a vanity with top and sink, according to their site item should come fully assembled. So, I received my order one day later that they promise, but it wasn't a problem. I received separated vanity cabinet and top. No sink. When I called to asked where is my fully assembled vanity, I got answer that sink was missing. I request to return item. I was waiting almost month to get some answer and information about sending item back, every time when I called no one wasn't able to help me. Finally item was returned after month, but now I have to wait another month to get my refund. Because they need around 3 weeks to check item, even when item was arrived to them one week ago. So, still waiting, hope I will get a full refund.
If I could give them a zero I would. I would never order anything from this company again.

They figure if they make the return process onerous enough you won't bother. Faucet came in mfg box but I have to double box it to return it? I paid for 3 day shipping and they didn't even ship it for 3 days. No refund on shipping? Plus I have to pay return shipping, they can't provide UPS label like the rest of the world?
Worst company ever, found item at same price on Amazon.

Absolutely atrocious experience. We bought a sink from these guys with the understanding that it would arrive in "3-4 weeks", which was fine given our remodel schedule. After week 6 and it still hadn't arrived (meaning we had to source a different sink from another vendor), we called to cancel the order and were told it had magically already shipped and could not be cancelled.

We then received the sink and had to institute a return but were then told it was OUR FAULT for not canceling the order (which we had tried to do). Return shipping on our item was to be $300-500, plus a 15% restocking fee... despite the fact that eFaucets bait-and-switched us on the arrival time.

The Returns manager was completely unhelpful; after nicely explaining our situation, she copped a huge dose of attitude that and refused to connect me to her manager to attempt to resolve the situation.

Do yourself a huge favor and buy from Amazon or somewhere reputable.

If you have a problem with a product they sell they only refer you to the manufacture to workout your problem with. You get lots of email from them telling you they are sorry but they never respond on how they can help you resolve the problem.
Why should I buy a product from a seller that does not support the product they are selling.
I will never shop on efaucets again.

I am general consumer. I'm not constructor. I don't know name of detail part. I just want this picture's item above linked page. I did click and purchased picture's item. But I receive different item. I called and sent email with purchased item picture and receiving item picture for return or exchange. She said "we can't refund or exchange, you searched old google search" I don't know what's new google search or old google search. But google search still advertise this item. Picture and item description are still different. You should change item picture. I become fool consumer, but this is not my fault. Google's fault? EFaucets. Com's fault?

Ordering online from a store I'm not at all familiar with made this ecommerce guro more than hesitant. However, after taking the plunge, I can say it was one of the most seamless purchases I've ever made. A price that no one could match, delivery that was speedy and the sink that was ordered looks better in person than the pictures Swanstone listed. Thanks Melecio, you da man!

Placed an order on April 16 2019 and promptly canceled the order the same day. They shipped the order anyway. Called them and I was told to refuse the shipment, which I did. Called back to see how long it would take to refund my money and was told 5 days. After 10 days with no refund I filed a claim with my bank. At day 14, I received a partial refund from them (minus the shipping cost to ship it back to them) even though they mistakenly shipped the order. They are shady at best and would not consider purchasing from them.

I ordered some Kohler parts because my contractor needed them right away. I even paid for overnight shipping. Well, the product didn't ship overnight, or even in the same week. I was given the excuse that they had a glitch in their warehouse in Colorado. I was able to find it locally and called to cancel the order. Having waited on the phone each time I've tried to talk to them over 20 minutes, I emailed them instead. I received an email response that I'd have my refund in 3-7 days. I checked PalPay daily within that timeframe, and nothing. Then, low and behold, 2 weeks after I placed the order for the product to be overnighted, it came via UPS. I'm now trying to have them take it back and refund me. Once again, on the phone over 20 minutes already. Stay clear, way, way clear of this company.
Beth Curtis
Lemont, IL

We have a Prairie Architectural style home that we are remodeling. We loved the look of KOHLER and eFaucets had the best deals and reviews on the stylish products we needed for our project. They seemed to be the only website that had complete free shipping which saved us a few bucks. Christy in sales helped us with our sizeable order and selections. We ordered a Sensate touchless faucet with a stainless steel sink for the kitchen. We then decked out the master bath with the stylish Escale collection which is going to really make a statement. This massive order arrived in 4 days. The heavy bathtub arrived in 9 days as it had come come via Freight delivery. I am very satisfied as there are only a few online Kohler dealers to choose from.

"eFaucets.com / eImprovement.com is one of the worst online retailers I have ever dealt with. I am building a new home. I ordered two vessel sinks from them. Their website said the sinks were "IN STOCK" in bold letters. After I placed the order they immediately processed my credit card and didn't ship the product. After 5 weeks of waiting, communicating with them by phone, by their online messaging system and by email they told me it would be another 5 weeks before delivery. When I canceled the order they wouldn't send me a confirmation of cancellation NOR did they credit my credit card. I had to call MasterCard and dispute the charges. It should be illegal for any company to charge your credit card BEFORE delivering your product. NEVER buy from eFaucets.com / eImprovement.com or any of their companies."

I placed an order with a total of three items. I receive two of the three, the third one was never ship. I was on the phone with them for a week with no positive results. I will not recomend this company.

I ordered a Kohler sink strainer and received it in 2 days. However, I could not use it with my disposer so I had to return the strainer. It took a full month to receive the RMA for the return. I had to email and call multiple times. After finally receiving the RMA I immediately shipped the strainer via UPS with a tracking number to their Hagerstown, MD warehouse, signed by KINNEY.
It has been 2.5 months and I have yet to receive a cent for the refund! If this company doesn't do refunds then they should state a no returns policy!
Buyer beware.

Wow! I wish I would have did my homework before ordering from these crooks! Everything you guys are saying here happened to me! I ordered a kitchen sink and it said 5-7 days for delivery. 3 weeks later nothing! I do a lot of online shopping and companies let you know when something is back ordered. When I finally call their HORRID AND RUDE customer service they try to blame me for not paying attention or for checking. They said on Monday it would be shipped on Wednesday? I call Tuesday to cancel the order but they won't let me because its too late?!
Then they have the audacity to nail me for a restocking fee if I return it? It hasn't been flicking shipped yet?!
CROOKS! How can they stay in business kind of service?!
DO YOUR HOMEWORK BEFORE BUYING! EXPENSIVE LESSON LEARNED

I tried to purchase a sink through them. I needed it ASAP so my granite fabricators could finish the job for my counter top so I paid an extra $120 to have it over-nighted. I did not hear anything from them after 2 days so I gave them a call to see when I could expect my new sink. After being on hold for 15 minutes, I was told my order was cancelled. I was angry they never informed me so I could purchase elsewhere. I asked when I could expect a refund and was told it would take 5 - 10 days. Fast forward a month, I get my CC bill and see a $527 charge from EFaucets but no refund. I call and after another 15 minute wait a somewhat apologetic rep, named Jennifer, says she is sorry about the "oversight" and they will process that refund in 3 to 5 days. Really! They have the ability to process you charge in minutes but it takes days for a refund. My advice to you is DO NOT BUY FROM THIS COMPANY!

Delivered on time for a great price what more is there to say? My Tub was delivered very quickly, 4 days, and in perfect condition. Will recommend to others.

EFaucets still claims that they have 10 of a vanity in stock. I ordered one two weeks ago when they said they had 12 in stock. I still have not received a shipping notification. I have been waiting for support for 40 minutes with constant reminders that my estimated wait time is 1 minute. Last time I finally got support they said they have no inventory and it was backordered for two weeks. It's now three weeks later, and I've received nothing. BUY FROM ANY OTHER SITE YOU CAN!

After all the phone calls, BS answers, still waiting on my order. Finally got Google involved, since this is a Google trusted store. Order placed on 10-13, its now 11-10. Wish me luck!

My bathroom faucet started leaking and we needed a new garbage disposal. Was able to buy both from eFaucets. Shipping was free and arrived the 3 days later. Very happy with my purchase!