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EFun.top has a rating of 4.1 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EFun.top most frequently mention customer service, and vape stuff. EFun.top ranks 20th among Ecigarettes sites.
Efun.top is the best from the perspective of Varieties, New Products and of course their cheapest prices all over the Internet from my experience, also they got a great deals and sales eventually when you can buy with a great value
I've ordered small things from them before with no problems. Recently i had the bright idea of buying some things to make money selling. I spent a total of nearly 400 dollars. Never received my order, they wont answer emails, gosh i feel so stupid. Why are people so terrible?
Good customer service, excellent prices, nice variety
I bought many things from them and i will again
Date of experience: May 27, 2017
I placed an order by mistake, wrote an email to ask cancel order and refund. They told me it always completed in 48 hours. Actually they did that, honest service, nice store.
Then I ordered a kanger dripbox kit, it is authentic as they said in the page. Arrived in 10 days.
Nice kit, awesome experience. I will keep them in my book.
Date of experience: April 17, 2016
I bought a 160w kanger dripboax and it does not work on the electronic circuit. I have reported to efun.top the malfunction and its replacement without having a concrete response and I had to start a dispute through paypal
Date of experience: August 29, 2017
I ordered a Warwolf e-cig mod back in the first week of October from Efun.top. It took well over a month for me to receive what I paid for! When I inquired as to what the delay was, they told me they were on vacation for a couple of weeks and my order would be placed when they returned - what a pile of crap!
When the order was finally placed, it still took more WEEKS for my product to arrive. When I made further inquiries as to why my product still had not arrived, I was sent a snapshot of where in the shipping process it was; "IN CHINESE!"
When I finally received the e-cig mod, IT COMPLETELY QUIT AFTER ONLY TWO WEEKS of operation!
DO NOT PURCHASE ANYTHING FROM THESE PEOPLE! I should have checked before I ordered: they have no customer service phone number, or address on their website. So, what are they trying to hide. Rip-off artists I would imagine; and I just got screwed out of 40 dollars!
Date of experience: December 21, 2019
The price was good, it was an eVic VTC Mini, $43.98, it took over 8 days for the tracking info to even show that the package existed, and it was stuck in china for days, their support ticket system is garbage, 99% of the time it shows the support is offline even though it's in their online/working hours. I opened 5 tickets and only 1 of them was responded to and it didn't answer my question, and you could tell it was some Chinese guy that didn't speak any English and used Google translate. Finally it shows that it was in New York City, 3 days later it was here (14 days later), and it's a fake (clone) VTC MINI! $#*! THIS WEBSITE! THEY'RE FRAUDS.
*FOR THE PICTURES*
New means that the ticket has been made but not read.
Closed means they responded to it and closed the ticket so you cannot respond back.
Tip for consumers:
FAKE FRAUD GARBAGE.
Date of experience: January 31, 2016
Don't waste your time or be enticed by "cheap prices"... These guys are a pathetic joke.
First off, half the products they do not actually have in inventory whatsoever. There "pre release" is a scam. They take your money for products they don't actually have. Once the product is "released" they then email you explaining the "manufacture discontinued product", they then will tell you to buy something else and a refund will take 3-4 months. (They know anything after 30 days is non returnable and you are screwed, so they buy time) They essentially get hundreds of "pre release" customers taking their money and then find ways not to return the money or have you use it as a "credit". (basically doing anything to keep your money). Secondly, I have ordered from them (vaping mod) and they send me some defective clone that obviously is not original. I wanted a return (less than 7 days after I received product) they then asked me to send a 10 minute video of the problem. (which I laughed at). I did send them pictures of the problems and the only reply I got was "Thats not good, use another battery" THEY WILL FIND ANYWAY NOT TO REFUND YOUR MONEY! I had to open a pay pal dispute in which pay pal stopped their funds and they lost the case. Save yourself a headache and DO NOT use these guys. I also want to mention that manufactures will NOT warranty products purchased from Efun.top (obvious reasons)
Date of experience: March 22, 2016
PACKAGE LOST AND NO HELP FROM CUSTOMER SERVICE. HAVE TO FILE PAYPAL CLAIM. PROBLEM WITH UNDERSTANDING ENGLISH. I WILL NOT DO ANY FURTHER BUSINESS WITH THEM
Date of experience: August 17, 2016
Hello,
Sorry for that.
Please check one thing first:
Please help to check, if your online chat with our customer service in our OFF time, so we will reply you with emails when we are working;
If you send emails to our customer service, I'm sorry we will reply it one by one accordding sending time in 24 hours except weekend and off time.
1. If your package has been lost, we will refund you all, please just let us know your order number;
2. To check if your package has been rejected by security cheking when pass X-ray cheking. If it was returned back, you will get full refund, or you can ask re ship.
That is what we always solve the problem.
If your problem still didn't solved, plesae send me your order number I will help you with that immediately.
Very good company, the prices are the best, bu in my last order they changed an item by mistake and I didn't contact them to fix the issue
Date of experience: May 27, 2017
Great variety of products, excellent service and fast shipping.
I will definitely go back for more.
One of the best sites I shop at.
Date of experience: May 15, 2017
Probably the best vape stuff supplier They have great costumer support and very cheap prices for authentic stuff, highly recommend
Date of experience: May 15, 2017
Efun is a phenomenal site that combines good prices, wide range of products and the best customer services.
They are really the best
Date of experience: May 15, 2017
One of the best online stores, they have a very good collection with the cheapest price.
Also there customer service is real good.
Date of experience: May 15, 2017
Very good customer service and never had problems with orders, And all of the stuff I bought were authentic via the scratch codes and so on.
Tip for consumers:
Pre-orders some time get delayed
Date of experience: July 24, 2017
1-big store that you can find what ever you want
2-lowest price when you compare with other websites
3-good coustmer service and support
Date of experience: May 28, 2017
I did not order from the pre-order but stuff in stock and they havnt made it to the post office now in 8 days.
Only pre-adviced
Date of experience: October 4, 2016
Great service, best price, even plus shipping, they are the best website for vape
Thanks a lot for everything
Date of experience: May 27, 2017
Get no reply from them. Account banned without reason and can't even contact then and ask for reason.
Date of experience: September 14, 2019
I love this website because everything is there
I'm always sell from him
I recommend this website to my best friends
Date of experience: May 27, 2017
Very good price and cheap and the shipping is very fast
Efun.top is my permanent vape shop
I will buy my second device from them very soon
Date of experience: May 27, 2017
This is a very good website. I've dealt with them a couple of times and the prices are amazing and the customer support is very helpful
Date of experience: May 28, 2017
They sent the wrong piece and they don't care. They didn't wanted a return, they did not accept to refund
Date of experience: March 13, 2019
Efun is my favorite website for vape because they have everything for vape and they have authentic things
Date of experience: May 29, 2017
Great site, many options are available, and the prices is on point I can't see any other option to be honest
Date of experience: May 27, 2017
One of the best online shop ever
Fast response, good customer service and great product with well packaging.
Date of experience: May 28, 2017
Had 3 orders with efun.top all arrived in one week. Like their customer service always replying fast.
Date of experience: May 15, 2017
Efun.top is a global leader to offer vape deals online, serving the vaping and e-cigarette community with vape mod devices & ecig starter kits. Best Price worldwide.
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Sorry to hear that. I want to say something about this:
First, Pre-sale is the product that not in stock now, and we will offer an estimate delivery time according factory. If there is any change from factory we will inform our customers at the first time. According our pre sale policy, if you don't want the pre sale item, then you can ask refund or change to other items. NO ONE refund has been over 48hours, this is the rule of our refund policy, and we didn't ask any ship back if your item is recived as a defective in 7 days. What's more, we sale most authentic items, but also some other clone items which are ALL CLAIMED in website it is Authentic OR ClONE. Plesae check infomation carefully before you order that.
Second, Every merchant has his own replacement or refund policy. What we need is a video to show that problem to us, this is a very normal require and once we checked, we will refund or send replacement immediately. I don't know why you are so angry with that if your video cannot show the problem clearly.
Thirdly I want to say why factory don't offer warranty policy for efun, but EFUN has offer warranty to your guys:
As you know, efun top has the supper bottom price for you guys which is against factory sale rule, however, we are always doing our best to get the premium goods at high price, sale it with low profit, to offer good service, warranty. We do all these for customers, but it harm factories benifits. They are angry with us, but they have no idea about us. This is why we stay here, always, best price, best service, honnest itmes. We are so disappointed that we do that as the normal process but maybe our customers didn't use fitable words that made you so angry with us. Here I appologise to you for all inconvenience, but i cannot agree with your words on efun.top. Thank you and have a great day!