Elegant Themes

I was searching for a way to force the social links displayed by the Divi Person module to open in a new window. After submitting this question in the support chat, I received a perfect solution in chat and by e-mail on the next day. The best support ever!

I checked my affiliate account with Elegant themes on the 1st of the month as the cutoff for monthly commission payments ends at the end of the month.

I check again on the 2nd of the month and discovered they had removed $100 from the previous months commissions.

This is theft as there's no write back after the month has ended.

I guess any merchant can get away with stealing affiliate commissions from overseas affiliates and there's nothing you can do about it.

Thanks Nick!

There are many theme companies, but Divi has excellent support staff. I had some installation issues and the support staff contacted me and resolved my issue very quickly. I am amazed on the quality of both the Divi theme and its support staff.

I had to reach out to the Elegant Themes Support for an issue with my Extra theme. Their support team was great, have had responses to fairly quickly and they escalated the issue and Goran from the Support Leads was able to find the culprit and fixed the issue for me. More success to ElegantThemes, I am really amazed by how easy you are making it for us not so techy guys to customize WordPress and manage our blog. Tied with a great support team, I'm positive are off to more success. Cheers!

I have used Wix, Squarespace, and WordPress. Maybe if Divi wasn't so easy to use, powerful, and backed by the best support in the world, another "builder" CMS would work. But since Divi turns WordPress into a 110% customizable beautiful interface, I can't imagine ever using Wix or Squarespace ever again. Squarespace has nice templates but the ability to work with them is absolutely terrible. Wix does better than Squarespace for functionality, but using Divi has been an absolute dream. I run a copywriting and website design business. Could not do it without Divi + Divi support. 6 stars out of 5. Love.

I'm using Divi for my sites and it has been good so far. I've rarely got into any glitches and works as expected.

One thing I would love them to add is a 'nofollow' checkbox when we are adding a link to our blog posts. This is something all the bloggers need and affiliate marketers need.

Every time we have to remember to that attribute to our affiliate links.

There is only one reason I've given a 4 star.

The support team is very knowledgeable and solve the problem properly.

Very fair price, easy to use and awesome customer service. The Divi builder is very impressive and made my life alot easier. Also their themes are just amazing. This is the best investment that I made this year and I would recommend their services to anyone.

I needed help. Fozla from ElegantThemes support made a video to explain me how to add what i need. I didn't ask for this video and it was so helpfull. It made my life and work so much easier. Thank you so much.

I bought Divi during cybermonday, I use it very easily on a mutual hosting. But on my own server, the visual builder wasn't working. After few discussion with support by tchat without effect, a member of the lead support team contact me, and resolve the issue with a single line of code. Now it works great. And i'm happy :)

The extra theme works well and there are loads of plugins available. Some are paid, but you now they are compatible with your theme, and thats important to me. The guys at support are willing to help you achieve any adjustment with custom code, there are some very smart guys over there. They have helped me out numerous times! Thanks, you guys rock! Special thanks to: Goran, Lucian & Sergey Malinovsky!

Ps. Have a look at my website www.betoncalculator.nl, it's build with Divi

When I first met Divi, it was a dream come true. I was fresh out of college with a graphic design degree looking to design beautiful websites for people. Divi provided me with the tools to not only put together gorgeous, responsive web designs, but also turn those designs into functional, professional websites. I love how easy the visual builder is to use, and how easily I can teach my clients how to make small updates to their websites. Eventually, I started pushing the boundaries and trying more custom designs. That's where Elegant Themes support came in. Their documentation is thorough and usually a quick google search gets me answers. When I need to reach out to support, their live-chat UI is excellent and the agents are very personable (often using a gif at the end that makes me laugh). Sometimes it takes a few hours to get a response, but sometimes they respond instantly too. They have helped me and taught me new things a thousand times, and no agent has ever gotten short with me or said, "I haven't heard from you in 30 seconds, so I'm ending the chat." I will forever be an Elegant Themes customer.

I'm still getting up-to-speed on the different options of Divi (e.g., style changes in a sub-menu), so I ask a lot of questions. Goran's answers have been quick and right-on-the-money.

Switching to Elegant Themes was the one of the best decisions I've made since using WordPress over the last several years. TOP NOTCH support. CONSTANT, impressive improvements being made to the Builder and Divi Theme. VERY reasonable cost. PHENOMENAL customization possibilities. I can be VERY CREATIVE with the Divi Builder and theme. It's a very freeing experience. And I've used their support countless times over the years and have ALWAYS been pleased. And a truly, very USEFUL newsletter (a rarity). Without hesitation, I tell everyone looking for a great theme and builder about Divi and Elegant Themes. These guys are THE REAL DEAL.

I was able to solve the problem without stress.
Thanks to the quick response service, all problems were solved in 1-2 days.
Thank you for the support team.

I've been using Elegant Themes for over 10 years now, and it's been a reliable, awesome host of products. I highly recommend getting a lifetime membership.

Goran answered all my questions well.
It solved my problem.
He responded quickly to the various emails I sent him. Especially since my request was complex.

I work with Divi for a while now and had a couple of questions which I got extremely fast and helpful answers from real support staff. Very impressive, Thank you Kumar!

Using Divi for client-Webpages they are always very happy with the super simple Divi-Builder-Backend. I like using divi, i have a lifetime-Account, because of the support. If i have a problem with php or css or something else, they always helped me. That is so helpfull to have someone to ask! Thank you, Divi-Team and especially the Support-Team! Hannah

Since I've met Divi, I only use this framework to develop my wordpress website.
The customer support is quick, excellent, professional.
I do suggest to try!
Caterina Cirri - Florence

I recently had to reach out to ElegantThemes support and was very happy with the service received and the timely response. They saved me a considerable amount of time!

The Divi team have unrivalled support which is both quick and helpful. The resources are amazing and if you need additional css, they always deliver. Thanks once again

I had a problem adding a social media link on the secondary menu bar that was not yet included and I was helped quickly and swiftly. Great service, thank guys! Keep up the good work.

Apart from all the bugs, it's really their support system that's insanely frustrating. 50% chance you get someone competent, but these rest is beyond ridiculously incompetent.

You explain the issue, you record video evidence because they ask for it, they try a few things that don't help, move it forward to "support leads" (Doesn't exist imo, because they are even more incompetent).
Anyway, instead of simply reading the detailed history of what has been tried, they ask you the same Qs all over again.
And I get that it sometimes takes until they answer, but once they do answer, you expect and actually need them to stick to the conversation and not answer ever 20mins to 3hours or however they feel like - how else can you resolve a complex issue?
This again means the next time someone answers will be another person asking you everything again instead of fully reading and understanding the history of what has been done TWICE already.

I've had this multiple times now. I wish I had never bought this useless theme but a professional one instead. By now they have easily wasted 6 weeks of my life.

It's honestly the dumbest support I ever had anywhere!