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Elegant Themes has a rating of 4.2 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elegant Themes most frequently mention support team, customer service, and extra mile. Elegant Themes ranks 7th among Website Design sites.
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Man, the support from Pavel has been so helpful. He really takes the time to understand what issues I'm having. Pavel does a great job finding solutions in a clear, simple way. I appreciated that Pavel even made an explanatory video - that was really helpful. You can tell he truly cares about helping his customers. Instead of just rushing to fix things, Pavel takes the time to fully understand the problem. It's refreshing to work with a specialist like Pavel who truly puts the client first. Most companies don't put in that kind of effort nowadays. His dedication definitely ensures a good relationship going forward. Hands down, Pavel provides the best support you can ask for. I'm really grateful for his assistance with these issues. P.S Elegant Theme lifetime license was my best decision!
Overall: Clumsy, clunky, chunky, slow, laggy, under powered, incredibly limited over all simply a weak theme and builder. Support: The AI support is completely useless - Live support -tell them the answer and they suggest what you tell them. Generally a waste of time Integrations: Out the box limited, no support, or bug ridden with common setups like Woo - unless like everything else Elegant / Divi buy something else and hope it works
I've recently tried to redesign my website using the Divi/Elegant Themes package supplied on my hosting server but oh do I wish I hadn't. The package looked great to begin with but very quickly it started to go glitchy and ended with me being locked out of the admin section for 2 days with my site now pointing to a bland WP test page. The 24/7 support team were next to useless taking hours to get back to me then simply giving links to articles that had nothing to do with my problem. Now they don't even reply. STAY AWAY FROM THIS PRODUCT
The staff is very friendly and their technical support is exceptional. Every time I ask for help, they give me the solution in a very fast and accurate way.
Their themes are good, and I have worked with one of their themes, easy to work with and plain simple. Also their support was a bit slower at first but then we worked it out. Good times
Had an issue with some design wishes, Kumar from Elegant themes offered me a solution right away. I am working with Elegant themes for many years now I am am very satisfied!
Going above and beyond to provide support on features that aren't necessarily considered "supported" features. Provided me with custom CSS on one of my websites.
I've been an ET customer for years, and they're extraordinarily dedicated to keeping their products state-of-the-art and easy to use. I'm consistently impressed with their progress and products.
Really good service! Helped a lot. I had a question about pricing and when it expired. Quick response and a lot of good information about the topic. Thanks Kumar!
As always, Elegant Themes support has always been top-notch. I have never had an issue with their support. I will continue to use Elegant Themes as long as they are around.
During normal business hours, there's almost always someone there to answer your questions quickly and accurately. Makes working with divi a real pleasure.
I had some issues getting my logo to appear the way I wanted it in the Divi Theme. Muhammad did an awesome job walking me through to a setting I hadn't found to fix my too small logo.
I am using this template since 2016 and every year is this product better and better. Updates almost every month, reasonable price, tons of premade designs. I don't need anything else.
Tomas
I am a little surprised at how much CSS and HTML I have had to use with this theme to customize some elements, but am even more surprised at how much great customer support I have been getting. Every issue I have had they have helped me with!
For all my specific requests and technical problems, the ElegantTheme after-sales team has always been present and efficient to answer them and solve technical problems.
I have been using Divi for just over a year now and it is very easy to use from the frontend as well as the backend. The support is second to none should you ever run in to a problem too
I'm new to wordpress and divi and have found the support excellent my questions are answered promptly within a few minutes. I would highly recommend.
I have been working with them for years and have never failed. All built pages work fine. Full technical support is completely free.
I had a weird font issue and Goran patiently helped me through it. I always get the best support from Elegant Themes.
They response very quickly, and help me with all my issues. Good job elegant themes!
I am really happy with Divi's flexibility
We had some problems with wordpress issues (in the end not divi related), but they helped a lot. Super happy to be with ET and Divi (since 2016 now)
I recently rebuilt my website using Elegant Themes' EXTRA theme and my new site LOOKS better for it! More importantly, however, I've been very impressed with the service I received from the Elegant Themes staffspecifically those manning the instant chat featurewhich I've been making great use of. For instance, yesterday Kumar helped me dial in my site with a number of helpful CSS code and scriptstelling me exactly where I needed to place each in order for them to work the way I needed them to. Thank you Kumarand the rest of the Elegant Themes support staff!
Rob
Every time I need some support, I just have to chat with the team and they make their maximum to help me. Never been disappointed!
If I ever have a problem with my sites, they're all solved by the Elegant Theme team, so professional! I recommand 200%
Great support from elegantthemes who helped me to use a workaround until bug is fixed. Good enough for me, thumbs up!
Hands down the best WP theme I've ever used. And support is simple to use :) Already integrated in the theme options.
Need to know about child theme and where to find them. Got instructions and a link instantly. Perfect. Thank you.
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Elegant Themes builds amazingly beautiful Premium WordPress Themes coupled with advanced functionality and awesome support.
Our sincerest apologize for the poor experience you had with our Support. Our team responded to all your requests, however we are not able to fix problems with accessing your website since we do not host any websites.
While we wish we could have helped further, the best thing to do in these situations is to contact your web host so they can investigate why your WP Dashboard is not working. We are working on improving our response times for Support requests and appreciate the feedback to do better.