Elfster

I'm starting to do gift exchanges both on an international level and a personal family level. This. Is. Perfect. It offers anonymity as well as conversation and just more than I thought of. So amazing.

I organized a gift exchange for 150 people. There were a few kinks with the website. Some people didn't receive notifications of secret messages and quite a few times I got "bad gateway" loads. However, with this issues all the customer service elves have been extremely helpful. I wish it was a bit more user friendly, though. Many of my people had issues figuring out how to use the wish list and find their recipient. I also wish it had a questionnaire feature. This was a major issue for my exchange. We had 24 questions I needed post within Elfster and it was very hard to enter them into the system.

My family lives in multiple provinces. I was able to invite them all by facebook and email where they could sign up if they wanted to join in. You set the draw date and the site doe the rest! You can even post items on a wish list for the person who picked your name (including sites like amazon). I was even able to add people after the draw date. Their live customer service helped me two days in a row promptly and were very courteous.

The Elfster app is amazing and my family LOVED using it! It's super easy, you can check in anonymously with participants, and I even got alerts when wish list items went on sale! Everyone was VERY happy with their gifts. Highly recommended 5

I was having issues with my account this evening. The person on the online chat help was terrific. They stayed with me through the whole process and got me all fixed up. Best service I've had in a long time. Thanks Elfster!

I love when you send a Chat for help, they are always in character. Always willing to elf you! A few small issues, wish it would remember my email list, and had to merge accounts from two years, but they're quick to resolve, and it's fun!

Short stop was patient and courteous and hung in there with me until we reached resolution... i wish more reps were like him... he needs to be cloned... it did take a while but the situation was complex... he asked the right questions to get to s solution. I hive him 10 stars

I went on to set up our annual (25 years) gift exchange to find the site had been changed/absorbed by Elfster. My history was not there, many of my participants were missing? I was near tears. OK, I cried. I clicked on the elf and explained what had happened and Tricia and the head Elf were able to restore most of my information so the name exchange could go on tomorrow, Thanksgiving, as it has for 25 years. Thank you so much Elfster. This is what the season is about, helping others, family and traditions.

This is an amazing website to help you get your secret santa organized and just wonderful! I am so pleased with customer service that has amazing and very sweet helpers. I would totally recommend this!

Not only does Elfster draw the names for you, but you are easily able to un-assign an individual, and reassign someone else to them (if need be)! I've used this with my friends and student classes. They loved it! Elizabeth, the Buckeye Elf was such a huge help in answering my questions. An excellent experience overall!

Sprinkles the elf assisted me today and was able to correct my issue in a matter of seconds. They kept me laughing and even sent some jokes to continue my amusement. Hands down the best online customer service I have ever encountered. Keep it up Elfster!

We will be using Elfster again - it's incredibly easy and replaced hours of mental wrangling - usually done after we've all had our wine - with a complete and accurate exchange! As our family grows the politics of these things require finessing - Elfster took the guesswork out of the process! ALSO - their customer service is lightning fast and pleasant to work with!

Love Elfster. Have utilized for our wives club secret Santa ornament exchanges and secret pen pal gifts. Have even utilized for exchanges for both my kids! I am a busy working mom, and appreciate that all the info can easily be accessed or added to/from the app.

Jewel was a GEM! Gave me the info I needed quickly and helped me with other set-up issues also- which was a huge help because I am new to Elfster this Holiday Season! I did not feel rushed with my questions and they were answered completely! Thank you Jewel!

We have been using Elfster for years and it never fails us! I was having trouble with a couple of our accounts and Elizabeth the Buckeye Elf was wonderfully helpful! Super friendly and knowledgeable elves. Elfster keeps our information for past years and we are able to delete or update. I like that it allows the buyer to mark item purchased to let others know that it is no longer needed to avoid receiving multiples. We use it for birthdays, too. List can be updated at any time. Elfster is the best!

Elfster has saved time for us every year we use it since 2014. It is so flexible and allows you last minute changes. The tool is very well thought, intuitive and the resources for making your wishlist makes life easier and avoid trouble by the anonymous questions when doubtful.

The elf service I requested was efficient and precise.

Thank you!

I'll just tell ya, these people are true elves with true elf magic. Today Elizabeth not only helped me with my organizer questions, she provided pure, joyous, holiday spirit. You're a real one, Elizabeth the Buckeye elf.

I really botched up my Elfster account and Elf Holly was fantastic. She took care of all my issues with great patience & professionalism and a great sense of humor. So happy with excellent customer service.

Had issues consolidating my children's account's for a gift exchange. Was going to just leave it as it was and just deal with it. Then i saw the "Need Help? Chat Live" come up. And i was thinking, "Who would be working on a Sunday?'' And it was Shelly the Sweet Elf! She fixed everything! You are a blessing Shelly! I'm going to personally tell Santa that you deserve a gift!

Tricia the Christmas Card Elf was amazing. I needed the roles changed and was unable to find out how since they just updated the website today. She said she'll take care of it and send me an email once it is completed. Once I receive the email that the task has been completed I will update my review to 5 stars. We have been using this site since 2009. This year will be our 10th Christmas Exchange.

My mother was having a really hard time trying to recover her password and I was able to get online and speak with Meghan the representative. She was so helpful and so nice. She literally helped me within a minute. We have been using Elfster to do our secret santa for 3 year now and we will always use them!

Been using elfster to organize multiple secret santa gift exchanges every year. Elfster has always been on point and has made it very easy to manage these exchanges. Especially for the older folks in my family.

Would recommend to everyone and anyone who wants to do this fun secret santa gift exchange game!

One of my participants put in a wrong email address and I couldn't find them. Needless to say I was frustrated and couldn't figure out why I couldn't see them. The customer service person for Elfster looked up the information, didn't get frustrated with me with all my questions and merged the two accounts together. I'm back in business and ready to draw names for the gift exchange. Will right another review when we complete our gift exchange.