Elfster

I'm kind of inexperienced in the Elfster department and contacted their customer service through their chat. Luckily, Pinky the Elf was there to help me. She answered all of my questions and was so cheerful! Thanks again, Pinky!

I a not tech savvy so when I started using this web and app, i had nothing but issues and duplicate entries of people on my lists, different emails with same people. It didn't sync up correctly. Customer Service Live Chat helped immediately and understood exactly what the issues were without me having to explain anything. This is what I call a great awesome app to use.

You can exclude emails of a certain family from picking their own.
You can pick every year from this app and it would know not to pick the same people within the previous year the 2nd time around.

It's an awesome app.

The person or "elf" that was assisting me was amazing. Actually helped me resolve my issue, but was professional, witty, and kind as well. I wish all customer service workers were as great at elfsters. Turned an issue that was very frustrating into a pleasant experience.

I highly recommend for your gift exchanges. They make everything so easy and organized. They also have good gift recommendations. Makes gift exchanges fun and easy to do. The chat support feature is also great. They answer fast and take care of any issues right away

Elfster is a great service This year will be my third holiday exchange with elfster and they have yet to disappoint also their customer service is wonderful easy to use and was able to answer all my questions in a short time thank you jewel the elf and all the members of elfster

I had a bunch of problems with my Elfster page- old wish lists on top of others, and wrong email address, etc! Pinky fixed it all quickly and cheerfully, as a GREAT elf should! Thanks very much, Pinky! She shoud get SIX stars!

I had an issue with some of the exchanges that I set up for our families (forgot to include someone and also forgot to put restrictions after the names had been drawn)
I was in touch with Holly on the chat and she was so so helpful! She was really efficient and quickly rectified everything
Thanks again

Had problems logging in and used help desk and they resolved the issue is less than a minute. This is a new website we are using for a family Secret Santa and I think what Elfster is providing is a great idea for families and friends that is a fun way to get ready for the holidays.

I have used Elfster for a few different exchanges, both local and virtual exchanges. The platform made everything so easy, and the work that has been put into it over time continues to make it better and better. The support team is also easy to work with, and very helpful.

Chantalle The Hot Cocoa Elf - was so helpful in getting my issue resolved! Very patient and thorough! She's a great elf and exceeded my expectations of making sure that the customer is satisfied. A wonderful asset to Elfster!

I set up my first Elfster secret Santa for my team and I messed it up pretty badly with several people listed twice, ect. Well Emma the sled elf saved the day with her kindness, patience and great service. All is now well and Christmas is saved!

I've been using Elfster for quite sometime now, mostly as a participant. But, now I've been the Admin in the Gift Exchanges. Ran with a problem, and the customer service where there to help! It was quick and easy.

I organized our group of friends' Secret Santa for our kiddos. First time we set up our kids' profiles. It was quite confusing on how to go about it. Most of us didn't know we had to be on our kids' profile to accept the invitation to the exchange and a host of other issues. HOWEVER, I contacted their Help desk online. Jewel the Elf saved the day! She was very fun, friendly and most of all HELPFUL! She took care of all 6 issues we had and she did it while having great spirits and great customer service skills. We gave her a round of applause! TY, Jewel!

Was having trouble joining an exchange that a co-worker had set up. In the end it turned out the organizer had sent the wrong invitation link out. Elizabeth resolved the problem in minutes, and explained what needed to happen to fix it for the others in the group, including sending a link to the correct invitation. Very efficient and helpful.

I have used elfster for years. I organize secret santas, participate in it for myself and my kids. I had a problem merging accounts and managing the accounts of the kids.The rep made it so easy via chat.

Wonderful customer service on the chat. My elf helper was able to assist me with acct and getting me back in. It was painless and so simple cuz basically she did everything in a matter of minutes. Thanks!

I made a few mistakes setting up my exchange and Meghan McJingle helped me get it all straight! Yay! She was awesome and the app is so much fun! And the organizer does not pick names - it's all anonymous and it works great! Thank you!

FINALLY a website that draws names in a way no one can figure out. I won't mention the other website, but when you had a person's name... the next year that person had YOUR name... so it was easy to figure out who had who. I love the look of the website and that they have online chat if you have a question.

Your elves have always been there to help... to my satisfaction :): ) This is my second or third time to chat and they always have answers for my queries. Would definitely recommend this to families and friends. Thank you.

I was going around in circle trying to figure out how to do something, and getting quite frustrated. I saw the chat option, and within the most 1 minute, I was happily navigating my way in Elfster.
Thank you so much Sparkle!
You are the best and so so so helpful!
Michele

I have used Elfster for three years now. I was having a problem and Pinky the Elf was great in helping get it fixed. Our famiily loves the ease Elfster has made it for us all to do an exchange and it has really taken all the stress out of our holiday. I'm very happy I found your site. It has allowed us to give our gifts and get back to the real meaning of the Christmas Season!

Thank you Elfster for this special gift you have given to our family!

I actually came across this site thanks to a friend. Make secret santa exchanges MUCH easier, so that husband can't get paired with wife, ect. Plus, my family lives all over, so an electronic secret santa that remained secret was a HUGE plus! Not to mention the Wishlist feature that is connected to Amazon. When I had a question, Pinky the Elf not only answered it with great patience, but also made me feel better when I had that DUH moment. LOVE IT! Will use this every year.

My family and I wanted to do a Secret Santa this year so we went to the Elfster site! We have a large family so we wanted to be sure none of the immediate families got each other. Jewel the elf was SO nice and EXTREMELY helpful! She answered my question quickly and effectively. Will definitely be using Elfster again in the future!