ELITIFY

I ordered a body mist with diamond sparkles... it is the most amazing product i have ever used... im thoroughly enjoying being pampered by the fragrance.

I purchased a humidor from Elitify.com(Order No. *******), they delivered a damaged article and completely refused to return, exchange or refund. On the product page the return policy clearly says 14 days no questions asked return and i made the complain in 3 days.
Moreover the product delivery time was mentioned as 15 days and was delivered in 2 months.
How do i report to Consumer Forum?

NEVER BUY FROM OR TRUST ELITIFY.COM

Rahul Gupta
*******@pizzasquare.in

Good Service, My query rather my wrong assessment about the company was solved patiently. I appreciate the team taking efforts to resolve customer issues.

POOR SHOW MR AMIT *******@ELITIFY
OUR ORDER HAS NOT REACHED US DESPITE CALLING AND MAILING YOU PEOPLE.
ORDER ******* IS STILL IN LIMBO.
ELITIFY NINJA SERVICE THANK YOU FOR YOUR PATHETIC SERVICE.
YOUR STYLE CONSULTANTS ARE BIG FRAUDS WITH THE LARGEST PINOCCHIO NOSES.

For me, the customer service makes all the difference and that is precisely where these people grossly falter! They have quite an array of products but no proper sizing guides means you struggle with getting what's right for you. Add to that the lack of commitment along with terrible customer support and you have a recipe for total customer dissatisfaction! 2 stars only for the products!

Edit- Well! I've deliberately left my previous review as it is! When I wrote the review above, it wasn't with the intention to attract Elitify's attention or extract any benefits. I was genuinely upset. But as it turns out, they were sent a notification pertaining to my review and I received a call from their top guys expressing their apologies for the experience I had with them. Won't go into the details but I can tell you that they genuinely attempted to make up for it and succeeded in doing so! I reiterate, the customer support makes all the difference, and it was truly the case here as well! Got my product through expedited delivery, and I absolutely love it. Cheers!

Let me just highlight the pertinent facts:

A. Order placed on June 29,2017 for two identical items and payment made: was indicated that the order would be shipped in 14-21 days.

B. No update received by July 20, the end of the 21 day period. No number to reach them on (their website does not have a contact number and the number that a Google search yields is unreachable) and prior e-mails dated July 17 and 18 enquiring about the status of the order continue to remain unanswered (apart from the automated 'we will revert' responses).

D. An email indicating that legal action will be taken is sent by me on July 20 and a response is received from Elitify on July 21 indicating that the order has been handed over to their shipping partner for delivery.

E. The order is received on July 27. However, when the package is opened, only one of the items ordered and paid-for is in the package. My emails over July 29 and 31 requesting for an update on the other paid-for item go unanswered.

F. On August 10, an email is sent from Elitify indicating that the second item can not be delivered and that money will be refunded. I immediately respond asking them to kindly process the refund. Am now awaiting a refund and keeping my fingers crossed.

Net net, please order at your own risk and if you have unending amounts of patience. To me, the whole exercise reeks of dishonesty and malafides - never going to shop from them again.

DONT ever buy from this place, they take your money, DONT deliver the product and when you call to ask about the product or return your money they come up with excuses and LIES! I WOULD SUGGEST GO ANYWHERE BUT DO NOT TRUST THESE PEOPLE TO SELL THE PRODUCT THEY PROMISE AND DELIVER!

I've shopped in the US for a while, bought a couple of handbags and shoes from Ralph Lauren, Michael Kors, DKNY etc. When I came across Elitify, I saw the same products at 2.5- 3 times the rate I purchased it for back in the States. It's ridiculous! A Ralph Lauren bag I purchased there in the US was for 12K INR and the same is for 33K here. I don't recommend shopping on Elitify for sure. A complete rip-off!

I ordered a digital turntable that I wanted to give to my friend on his 40th birthday. First, I was amazed to see that they such unique products at really good prices. Since you don't really find such things easily in India, I was quite surprised as an expat living here for the last 2 years. Their site said 14-21 days delivery, however, I requested it to be expedited and delivered by Sep 20 (order placed on Sep 10). I was pleasantly shocked that the product arrived on Sep 15 with a beautiful packaging and a handwritten note wishing "happy birthday". When I called to inquire how the box arrived so quickly, they said they expressed the shipping from the US for free since it was a birthday gift and they didn't want to take a chance and spoil my friend's birthday. How thoughtful. Who does that? My friend loved it and I was absolutely delighted.

I'm surprised at the some of the comments below since my experience has been completely opposite. I found their service to be immaculate, much like Zappos.com in the US, which used to be my favorite shopping site in the US.

Since then I have made a couple of more purchases and the items have been delivered within 48 hours. I couldn't resist a Coach and Michael Kors bag as it was even cheaper than what I would pay in the US when I was living there. I'm happy that I found a destination that I can shop from that I can trust and rely on like I did back home.

I purchased a couple of products from elitify. Everything seems to be original. Atleast the ones priced under 5k.

Recently I purchased a ted baker bag on discount. The product arrived well packed but had scratches all over and one long visible scratch. I got the bag to gift it to a friend. I'm glad I dint directly give it to her without checking.

I wrote to them stating the same and asked for a replacement. After a late response they said it is very unlikely that their product is damaged and asked me to send a picture. It was very clear that the bag was on sale because it was damaged but they denied that obviously.

NO RESPONSE again for a long time and then they asked me to pack the bag and send it, after checking they said they might replace it if they think its damaged. I dont understand whats there to think when it has so many scratches. And if the initial response itself took so long, I'm not even sure if they will respond or replace the bag once I send it to them.
Very disappointed in the customer service.

I ordered a knight & bond shoes, they make fantastic shoes... I really liked there shoes... I must say team is really helpfull in giving the best assistance.

I got my Michael Kors dress within 10 days of order, the huge catalogue that elitify offers is truely amazing. I love shopping from this website.

Very good site having quality and useful products. Great customer support and really quick shipping. I would definitely recommend it to others.

Time to delivery, excellent product, your staffs communication very nice fastest delivery, overall rating 5 star