- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
EMTEK has a rating of 4.4 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EMTEK most frequently mention customer service. EMTEK ranks 10th among Doors & Windows sites.
This company does not typically respond to reviews
Easy-but the program is hard. Never has the product number that I am trying to enter. I just order my stuff through email and it works wonders. Also, I've had great customer service with those who work there.
We received an electronic deadbolt that was brand new. Put it on the customers door and it was faulty. Customer didn't want another Emtek lock and decided to go with a different brand. I'm not happy wasting our and our customers time.
Everyone I interact with is always friendly, professional and helpful. They are always patient with me on my orders as I learn more every day. I love the design choices and the quality of their products. I always recommend Emtek to my customers.
We received an electronic deadbolt that was brand new. Put it on the customers door and it was faulty.
Customer didn't want another Emtek lock and decided to go with a different brand. I'm not happy wasting our and our customers time.
Every thime I call with a question or issue, their customer service staff is always knowledgable and polite people to talk to, they know their stuff and are kind and patient with my lack of knowledge. With every enteraction I come out better edcuated with my knowledge of the company and hardware in general.
Emtek always have your back on their hardware. Any issues with the hardware they will take care of
They offer 5 years warranty. They offer a lot of style to pick for your project.
Silvia has always been very helpful and friendly.
She was able to help with my problem and solved it quickly
I do all the purchasing for our company, love the new online ordering system. Once I became familiar with it very easy to place my orders!
We made a over 7000usd order and gave us 45% instead the agreed 50% discount, said will be for next purchase, and this is not fair at all
I have been purchasing Emtek for my customers for over a decade. I love working with Emtek, and I love Emtek products.
I HAVE HAD NOTHING BUT GOOD EXPERIENCES WITH EMTEK. THE CUSTOMER SERVICE IS GREAT, AND EMTEK EMPLOYEES ARE KNOWLEDGEABLE AND POLITE. I WILL CONTINUE TO SELL EMTEKS PRODUCTS
Very professional and polite. They made the experience informative and helpful.
I am very pleased with the results of the order consisting of our P.O. 3565. The product met every expectation and beyond for our customer! Thank you!
Very good service very nice people all orders all orders thank you
Emtek has the best customer service. They are helpful and very professional.
Emtek customer service is the best. They are helpful, polite and answer all my questions. When I have a problem they find a solution right away. They also have an option to speak with a rep. In Spanish. A+ for Emtek.
Agent answered my question and followed up with email.
Ordering, service, returns, delivery time are all excellent!
Your team always goes above and beyond to take good care of us.
Easy order system. Customer service is always friendly
Excellent. Always satisfied in quality and customer service
As always the tech dept was very helpful with advice, They did not recommend the large plates for this
multipoint door, but the builder said he can make it work.
The other item on the order was replaced with the E-lock version of it, so nothing to report yet as nothing is installed.
Order of bar pulls for a customer who needed them as quickly as possible. Ordered via UPS Blue Label, 2 Day Air. Emtek confirmed the order timely and the order arrived just in time - as promised. Customer was very happy!
I love the Emtek product, it's mainly what we sell when it comes to hardware. I would love to see the Emtek order page improved upon as I've found it can be difficult for some people to navigate. If the order page was as intuitive as your Emtek website I think that would be incredible!
-Better navigation between product on order page
-Photos of product in question (I understand this one is a big undertaking)
-Quote template built within
-
Great product, lots of options. Fair price for what it is. My only bottleneck is the turn around time to ship. Some orders are big and ship in 3 days some are small and take 10+, inconsistency is tough to keep track of.
Ordering is easy but there is always this period of time between when you get your confirmation and when it will ship. There is no consistency and I am constantly asked to try to track an order but if it hasn't shipped yet I can't tell why.
Returns are awful! For warranty items a replacement is never sent out so it has to be reordered. You'll only credit what the dealer originally paid for it which means the customer has to pay the difference for the new part if it's more than a year old. If a customer has a warranty the have to pay to get it fixed that's not how that should work.
Great lock Installed easy, we just had a latching issue, we landed up wd40. The inner latch and it seemed to work. But was very fussy to latch in the strike.
Gain trust and grow your business with customer reviews.
Emtek is dedicated to bringing your personal style to life. Door and cabinet hardware is more than a way to open, close, and secure a space. To us, it’s an integral part of a room’s design theme. Emtek hardware is assembled to order in Los Angeles and ships quickly to ensure you meet your project deadlines. There’s no predetermined combination of knobs, pulls, levers, rosettes, and finishes; we let you mix and match according to your taste. Door and cabinet hardware should make a statement: your statement.
