Endurance Warranty

Seems like a scam which it is. Just another way to get money outta peoples pockets. Future customers be smart and use common logic. Only great experience I had was with the last representative that helped me cancel my membership. She was very nice, and sounds like she was beautiful!

Your place is a big scam just like the rest of them. You guys don't pay nothing and you lied to people when they're signing up for your warranty. I think it's downright disgusting that you can take peoples money and then just tell him that you can't cover it's ridiculous, bad bad customer service I would not recommend this to anyone

Rep acted like she didn't want to be bothered, barely answered questions.No concern@ all. Not professional. Rude and had an altitude…. I just wanted to hurry off the phone so I cut my questions. Should not be greeting anyone in business. Awful.

Took 3 weeks of phone to get claim filed due to poor phone service. Claim was denied for failures to recognize use of superior oil and change intervals. Called to cancel contract, nice lady said she would approve, sent back to someone they cancelled again. I canceled again still have not received refund, which is only 30% of premium paid, claiming there was coverage. BS, never intended to pay claim. Endurance should be shut down by the state govt, they never intend to pay claims evidenced by the way contract is written, allowing them to knit pick their way to not pay claim.

I broke down, called your office for a tow. They could not find my policy. I called a friend to help me. It's funny how the premiums are coming out of my account each month but your service department sucks. I called a different number after I got settled and got it straightened out but broke down in 95 degree weather with a dog inside the truck was not fun nor acceptable

I called twice to try to cancel both times they said they would defer payment I in between jobs and just cannot afford it and then they run my card. I called to say you said you were going to defer it and they said no they did not say that, a complete lie, extremely unprofessional Monisha could've been a lot more friendly and they were pretty much calling me a liar on the phone and now there's A 30 day process to attempt to get my money back very ridiculous

I called to cancel my Endurance aftermarket warranty on my car since I traded it on a new car. I finally got through to him that I want to just cancel my policy. He said he had to send me an email with an attachment that I could fill out and send back to him which was there only accepted way to cancel a policy. Problem with the attachment is that is a PDF file which I am not able to modify and I'm not able to print and therefore I am not able to cancel the policy. This is as I can figure out a way for them to drag out my policy after I don't need it and collect premiums. I'm 75 years old. I have limited resources as far as printing or modifying PDFs and they know it and they're gonna get their last bit of money out of me no matter what. What a horrible way to do business. I would not recommend these people.

Our car was totaled so I cancelled on the day my payment went thru which it was pending when I called to get my payment stopped or refunded and since then I have been told it takes 5 to 6 weeks so I have waited. Called today and was told wasn't getting it. Dosent seem like people know what is going on up there

I was not told about how to do tow service and now they will not reimburse me for my bill. I am very disappointed in not being told this when I signed up. I am out $125 now. Also they took payment out a month early that left me in a financial bind. I was told it was all set up before I closed conversation with customer service. He said any problems call him and now I can't reach him or talk to him. I really liked working with him too!

I I have been trying to get my refund since March 20 24. It is now September Third they claim checks have been sent out. Call a week after still no checks I call again same story. Still waiting

Endurance doesn't honor their contract with their customers. I needed car repairs twice on my vehicle. And both time the parts that I needed was covered under the contract but instead of them paying for this claim. They came up with excuses to not pay. I wouldn't recommend Endurance poor service. And they don't honor the contract!

I have had a frustrating experience with Endurance over several months, and I am shocked they are still in business. Their business model seems designed to profit from loopholes rather than fulfilling their obligations.

Issues with Endurance:

Overpriced: I was paying $170 per month for a plan that I later discovered I could have gotten from Car Shield for $125. I chose Endurance, believing they were more credible.

Misleading Information: When inquiring about their services, they present appealing options but later use contract language to deny claims. For instance:

Free Oil Changes: They offer this, but only with a $50 cap and a limit of three per year.
Refund Policy: Their "full refund" is actually a pro-rated refund, and only if you cancel your plan (which cannot be due to non-payment). You must also submit a notarized cancellation request.
Coverage Denials: They denied coverage for 17 out of 18 needed repairs, including my rack and pinion, which they were supposed to cover. They claimed it wasn't included due to a leaking seal, despite their website stating they cover rack and pinion issues.
Poor Customer Service: The representatives were rude, arrogant, and dismissive in our interactions, which only added to my frustration.

Overall, my experience with Endurance has been disappointing, and I would not recommend their services.

SCAM SCAM SCAM I WAS TOLD BY REP ALL PARTS WAS COVERED WITH MY PLAN IM OUT $1,700 at dealership AND 1,400 With endurance I'm very disappointed, I live on low income I'm a widow and disabled trying to protect me and vehicle and got SCAMMED DON'T BUY ITS ALL A LIE… When I PURCHASED THIS WARRANTY I ASKED FOR TRUTH AND TRANSPARENCY AND LIED TO AND SCAMMED RUN.

Took my vehicle to CERTIFIED DEALERSHIP for some service and was promptly DENIED. Then spoke to a claims representative and was told a completely DIFFERENT REASON for the denial. I have paid in good faith for a year on this policy and this is
Absolutely ridiculous and I WILL NOT STOP INTIL I GET WHAT I HAVE PAID FOR. There is no VALID reason for this denial. I will spread the word to the half dozen or so people I know about his. Such a joke

You suck! Reading repair invoice and contract. Parts that are covered aren't covered. Am on phone at this moment to find out why they were not covered, and to cancel. Why pay you for a warranty when you don't cover what I pay for?

THIS IS THE WORST WARRANTY COMPANY I HAVE EVER BEEN WITH.THEY CLAIM I HAD THE TOP NOTCH PLAN. I WAS PAYING $177.00 A MONTH. WELL I LIVE IN FLORIDA AND WE HAVE ALOT OF CONTRUCTION GOING ON DOWN HERE. LONG STORY SHORT TWO NAILS GOT IN MY RUN FLAT TIRES ON MY SUV. I HAVE BEEN WITH THIS COMPANY ALMOST 2 YEARS. THEY WERE ONLY GOING TO GIVE ME $150.00 PER TIRE KEEP IN MIND THESE TIRES RUN $400 OR HIGHER. PEOPLE JUST PUT EXTRA MONEY IN YOUR SAVINGS PER MONTH. THIS COMPANY IS A RIP OFF. YOU WILL END UP LOSING MONEY IN THE END!

We've been covered by Endurance warranties on 2 prior vehicles and just signed up for our third. The customer service and value of the plan are superior and the coverage is the best I've found out there.
I highly recommend Endurance warranty coverage.

Darrell Davis my guy did a hell of a job supporting me and gave me the best help I can receive from anyone, I was a little heated at first but Darrell helped me out and made this transition moving forward a lot smoother for me, he knows very well about what he is doing and is smart at his job. Thank you Mr Davis 👌🏽💪🏽

My initial call to Endurance made me feel as though I picked the wrong company for my extended warranty. It was not until I asked to speak with a manager that I realized that the policy was not the issue, it was the lack of good customer service; which I hope that my experience was a used as a teachable moment for the customer service representative who could have caused Endurance to lose a customer. The manager was able to look into my experience and provide an excellent solution to my circumstance. I want to thank the manager for listening and putting the customer first.

Great Company and I Pass it on To other people
I May Need you Service and You Are The Best in Your Business Thanks Again John ‼👍🍀👍🏼👏

I think that she should be rewarded for her kindness and be ahead customer rep because she knows how to handle a customer and get them what she needs or they need she's very smart and sweet hearted person doesn't try to take from people when you're down to listen to my issues and figure it out the issue and help me thank you so much God bless you.

This morning I called and was connected to Max as I was planning to cancel my policy. He was very calm and understanding, despite the fact that I was about to cancel my policy. However, he decided to advise me to check with my dealer to see if they accepted the new insurance before canceling. I did, and discovered that my dealer did not have a good relationship with the other insurance company. I am so happy that he saved me from future problems. Good customer service Max!

Izzy helped lower my monthly payment and get be a better deal. He was kind and straightforward. He provided a scope of coverage and walked me through it.