English Elm

Late March of this year I ordered a bedframe from English Elm. I paid over a thousand dollars on their website for the bed-frame. They email me saying great your order will arrive next month at the beginning of April. April comes and goes no bed-frame. I sent an email asking why haven't I received it yet. They sent an email back saying the manufacturer has pushed the date to another month. Every month they would give me this same email for 6 months. They have ignored my requests to speak to a manager. I've emailed and talked to several different representatives they've stated that a manager isn't available at this moment and stating it's not the company's fault the item hasn't arrived they are at the mercy of the manufacturer. Meanwhile I'm at the mercy of this scam company that has taken my money for 6 months with no product to show for it. And on their website it says the beds in stock and they've jacked up the price. Which to all this english elm will reply we're sorry for your inconvenience we are beholden to the manufacturers timeframe. Which is apparently 6 months from the promised date.

News from today they've canceled my order without my permission. After the fourth time of me asking to speak to a manager.

I purchased 2 of the portland accent chairs in july last year. The chairs weren't delivered for several weeks. (I believe we got them in september or october. One arrived damaged. English elm said they would replace it but i had to box it up and take it to ups. They would not send a pick up. It's very difficult to return an item in a furniture box with out the use of a truck. It would not fit in my car. I had to rent a truck to take it to u pop s. Not an easy return. Fast forward to February, not even 6 months since delivery, both chairs have broken, they have come apart where they are welded together. I contacted English elm and they said they are no longer under warranty and they could not replace them. English elm no longer sells these chairs in their website so i assume many people had this issue. I had another pending order which i cancelled immediately after their response regarding the chairs. I flushed $850 down the toilet by ordering furniture from this company.
Lastly, what you order on this website is not actually in stock. This is how it has worked for me: i place my order, they charge my card. They send me an email saying it's out of stock. They place the order with the company from which they are purchasing. They give me an approximate date and weeks later they send another email asking me if i still want the item. I say yes. I wait several more weeks and then it's delivered. I suggest you read reviews from the BBB before purchasing anything from this company.

Please do not order from this company! If you have a spare few minutes please read my story about these frauds.

Ordered from the website and got confirmation email saying to expect shipping/tracking info to be emailed... heard nothing from these guys and started to get a bad feeling. Thought you know what I'm going to cancel so checked the website and it clearly states cancelation with full refund possible up until shipping, hadn't received any notification regarding shipping so emailed them telling them I wish to cancel and get a full refund as per their website saying cancellation must be done in form of an email(No Phone calls). So I thought that's that and I'll carry on with my life!

This is where these guys show what complete frauds they are... got an email the following morning informing me that sorry you can't cancel as order has already shipped! The order had NOT shipped as they sent a tracking number in that email and the only thing they had done is quickly sent info of shipment to FedEx. I'd love to carry on but I wouldn't want to bore my fellow consumer, the bottom line is these guys lie and cheat to take your hard earned money. Mr Andrew N in their customer service department has serious small man syndrome.

Luckily i kept documentation of all their fraudulent behavior and my credit card company agreed with me that they are fraud.

So if you've seen something you like on their site... keep looking and save yourself a headache

I ordered a comforter set. I emailed with customer service. I received my set within 1 week of order.

The set was exactly as described in new condition :)

Quick and easy delivery - within in a week. Bed is beautiful, easy to put together. Color is as described with a beige color. Just ordered the matching end tables.

I placed an order with English Elm on March 8,2022. The order was cancelled by English Elm on March 9th. They stated, "because we did not have enough stock to fulfill your order and your payment has been voided." When I looked on the website, the product was available for $31 more. I called and emailed English Elm several times to no avail. All you get is a voicemail. A few days later I called again and someone finally answered. I was told they didn't have stock even though it was listed on the website.
Soon after, I decided to test my luck and see if I could order them again at the higher price. Low and behold, they showed up at my door a couple days later.
I tried calling EE to discuss, but once again they would never answer. I also sent an email. I received a response that did not address what I sent. Their response was, "Unfortunately, we do not have availability on our website. We do not have the manpower to update availability for over 300,000 skus on our website" The item was on their website and still is!
All in all, English Elm had terrible customer service and does not care about fulfilling orders that are placed prior to raising the price. They would rather cancel the order than do what is right. Moreover, when asked about their business practices, they don't address the issue and/or don't tell the truth.

English elm is a PIECE OF $#*!! I've been waiting 5 months for my black hump console table and EVERY month it's been pushed back YET you still have it up on your site for purchase and have the nerve to have it on sale! How the hell can you have something on SALE that you haven't had in stock for 5 MONTHS? Y'all are a SCAM and I'm reporting you to the BBB!

Horrible. The screen was in irreparable pieces before I could even get it out of the box. I threw the entire thing away. But not before I was able to determine that it was just a piece of junk.

I would not recommend ordering from this company. They ignore your requests
They charged my Visa and I never rec'd a product. I am still trying to get refunded.
BUYER BEWARE

English Elm is a backorder furniture company that sells items as if they are in stock ready for delivery.
I placed an order for 2 Remark Gray Chairs on 4/23/21. Total $842.50.
Immediately after the order went through I was emailed my items were on backorder til August or September 2021.
9/23/21 I received one chair out of two.
The company expects me to wait til August or September 2022 for the second chair.
I WILL NOT.
It has taken me since 9/23/21 to receive half credit back on money the company had since 4/23/21.
Now I have the chair received to return back to them. I paid $75.00 to prepare the chair for pickup by a promised warehouse truck.
They have emailed me a Fed Ex label to arrange my own pickup.
Real customer service.
Called self-service.
I should not have to arrange the pickup.
English Elm should be shut down.
Please save yourself time; money; and your health dealing with them.
No consumer deserves to be treated this way.
I have no photo to upload because the single chair is in a box.
Prepare to involve your bank; spend hours to expose them; plus the hours invested in emailing them.
They just do not get it.
But they grab your money...
Keep your money...
After a battle you might get back part a refund like me... but plan on ongoing battles to get your total refund.
I requested a warehouse pickup to insure the safe return of the chair.
Placing the chair in the custody of Fed Ex is a risk.
I have great sympathy for others that have been burned by them.
Consumers that just wanted the items ordered.
This has just about cost me my health too.

My experience with English Elm was great. The table came quickly and there were no problems with the delivery. So pleased with the whole experience and have received many compliments on the table

I made a purchase end of February beginning of March. On the website it said that the product was available with no notification that it would even be on back order. I kept checking my email for the shipping information and never got it. I sent an email to them asking what the hold up was essentially and if there was an ETA. They told me that they tried reaching out (I checked my spam and everything) but there was nothing from them. They then proceeded to tell me that since I hadn't responded they were going to cancel my order since they did not hear from me. UHM I think not! I never wanted my order canceled. So I asked what an ETA is and they said the beginning to end of April. Ok... I then tell them that is fine and I would wait. That is the information I was given at the start of March. I still had not heard from anyone thinking oh April is almost here, so I decided to reach out. They have now told me it has now been pushed to middle of May! Why did I have to reach out to them to find this information out?! In all of the emails exchanged not once did they sound concerned or want to keep my business and kept offering me to cancel. Most businesses try a lot harder to keep a sale. The emails seems as if they are written by brainless humans or a robot. I HIGHLY recommend taking business else where. The only good thing to come out of this is finding the same product at Target of all places and cheaper. If anyone wants to shop for similar quality go to Target or ALL MODERN. Bottom line do not support this company unless you want a headache, crummy customer service and waste your time. :)

They ROUTINELY sell you things they don't have in stock. I can't tell you anything about the quality of their items because not once have I received my order. Customer service is meh at best.

Rugs was shipped quickly and matches beautifully with my dining room furniture. Only problem is that it sheds easily. Not very sturdy if you have pets.

I ordered a vanity, and a day and a half later I tried to cancel my order due to not needing it anymore, and as per the cancelation policy if item has not been shipped they can cancel and issue a full refund. I checked my order and indeed it had not shipped so I sent email to cancel and the next day I got a reply saying item had already shipped so they couldn't cancel it and gave me a tracking number. I checked my emails and did not receive any emails and the website showed item was not shipped. The tracking information they gave me stated that Fedex delivery was pending because label had been created and shipping information had been created but they have not received the item. THAT WAS A WEEK AGO AND IT HAS NOT CHANGED! They still refuse to cancel my order! Andrew N. And Doreen are dishonest. English Elm is a dishonest company and everyone should know! STAY AWAY! Products are probably crap too!

DO NOT PURCHASE FROM THIS COMPANY. I purchased this sofa less than 2 weeks ago. I immediately notified the claims department that my sofa came flawed with what looks like paint residue on the fabric. ( I have attached photos for reference.) These markings have a texture that is entirely unique to the rest of the sofa and are gold in color. Additionally, the sofa is already broken with the bracket falling off of the bottom of the sofa. This sofa is LESS THAN 2 WEEKS OLD. English Elm is dragging their feet processing my claim and suggests that the residue on the couch is normal graining of the fabric. It IS NOT. Additionally, they suggest that they can send a new sofa to replace this one. This is unacceptable. This sofa is incredibly poor quality and the claims department at this company is unprofessional and unreasonable. They boast a "no hassle return policy" on their website which is simply untrue. Finally, I found several Better Business complaints against the company today and only wish that I had seen them sooner. Do not purchase from this company.

I am disgusted and appalled at the lack of customer service I received. I ordered a table and it came to my house defective and damaged. I couldn't get through to them by phone so I emailed them and they wanted proof that my item was damaged so I sent them a video. They offered me a discount to keep this damaged item, ARE YOU KIDDING! I have never heard of a company asking a customer to keep a damaged piece of furniture. They told me that I had to pay to ship the item back, so not only did I just pay for a defective piece of furniture but now I have to pay to ship it back to them, STAY AWAY, DON'T ORDER Anything, this is the worst company ever and they should be shut down!

Almost a week after ordering I got an email saying my order was cancelled! Very upsetting with a new apartment and no furniture.

They sent used, broken, glued pieces not a new product. Thanks for the $750 piece of trash! They refused to make it right.

I don't usually leave reviews but this time I had to. I wish I could leave negative stars. I ordered 2 nightstands that I really loved on the pictures, when I ordered them I got an email that they went out of stock as soon as I ordered them. I got them 1.5 months later and they were so damaged that one of them I couldn't even take out of the box because it was basically pieces of wood scattered in the box. The other nightstand is cracked all over the sides. I messaged them the following day to ship them back, and Andrew at the claims department was horrible. He only wanted to give me one shipping label back to send it back, while both were damaged. Their policy states that they will cover return shipping if the products are damaged, but he ignored that. All Andrew did was just deny my second claim with the second nightstand to not give me the second shipping label. Also replacement nightstands were not available at that time either. I tried calling them and leaving them voicemails but they never pick up the phone and they never call back. It's been a terrible terrible experience. I'm still trying to figure this out and it's been several months already. Look at the pics below of both nightstands, and you'll never order from here!

This company does business under so many names that its hard to find info about the actual business if you have an issue... P3 Ventures LLC, Truth in Craft, English Elm, & many others. I found complaints about them on the Better Business Bureau website, but not under the English Elm name, but with the same proprietor and address (Truth in Craft based in Chicago). Please refer to the Illinois Secretary of State website to find other company names affiliated with the P3 Ventures LLC, as its likely they all have the same business practices. Complaints, like mine, had to do with their unfair shipping policies. In my case, I was sent a broken lamp. Once I looked at it, I decided I didnt want the lamp at all, so I contacted them and, per their request, took photos. First, they ignored the fact that I wanted to send the lamp back at all and tried to send me a replacement. When I again made it clear I wanted to send the lamp back, they told me I would have to reimburse them for the free shipping that I received when I got the lamp, and I would also have to pay for return shipping of the item. I find it very unfair that I have to pay shipping to receive a broken lamp. Im fine with paying shipping one way, but they should bear some burden for shipping of a defective product. The lamp has been perfect, I wouldve gladly paid all the shipping costs to receive it and send it back. They were not flexible at all. Will never do business with them or any of their companies.

Quick checkout and great price. Was back ordered but I was informed every step of the way. Would buy from again

Comparing prices to other sellers, their prices are excellent! The rug is beautiful and looks awesome in my bedroom..