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English Elm has a rating of 1.5 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about English Elm most frequently mention customer service, phone number, and credit card problems. English Elm ranks 752nd among Furniture sites.
This company responds to reviews on average within 20 hours
2,432 reviews
From arriving as promised to protective packaging everything was great. The parts were labeled and it went together as described, a nice piece of modern furniture! And out of stock at higher price elsewhere. Really organizes my living! Thanks EE!
2/3 items, they didn't have. Very poor customer service. Will not buy there ever again. Still waiting for them to adjust the order and refund my CC. Stay away!
Do not shop this site. They delivered furniture I never ordered, charged me for it, and won't return it. Very unprofessional and dishonest
If there 0/5 I would have chose it
I contacted English Elm 9 weeks after ordering a side table, they told me it is not available. Stay AWAY from English Elm.
Hi Mohamed, we are so sorry for this unpleasant experience. Items are subject to availability by the supplier's warehouse but rest assured that whenever it's out of stock we will definitely give you an update., For our future customers it would also be best to send an inquiry to any of our social media accounts prior to ordering it on the website. Thnks❤️
Please do not order furniture from English Elm. The furniture they delivered to my house was damaged and they would not give me a refund.
I refused the delivery because it took them 3 months to get the nightstands delivered to me. Now they keep the furniture and my money
Tip for consumers:
Just save time and money and use any other vendor
Products used:
Nighstands
Hi Iza, We're very sorry for this inconvenience. We are currently experiencing delays due to travel restrictions brought by covid virus. Rest assured that we do our best for your items to be processed at very fast rate for it to arrived in your lovely homes as soon as possible❤️
Placed item for electric blanket. Order canceled weeks after order placed. Never had in stock to begin with
My item was back ordered. They communicated with me along the way letting me know thew would secure the item for me. 2 weeks later item arrived
Its very helpful and informative. This really helps me a lot and i really reccomment this app for the users
I ordered a comforter set that seems to be very popular. I found that it was in stock here. So I ordered it on Sept 5th. Sept 7th I get an email stating the item is no longer in stock and will arrive to manufacturers warehouse on or around Sept 14th and will receive shipping details then. Sept 20th rolls around and I contact English Elm on status of my order. Sept 21st I am told my order will ship "VERY SOON". A few days pass by and I reply back as to what their idea of "VERY SOON" is. She replies back 'within the next week or two'. Mind you, it is now Sept 25th and my order was supposed to be shipped around the 14th. I asked for a managers phone number, and an explanation as to why it is taking an additional 2 weeks. I did not receive a phone number I can call and was told they do not have control over the manufacturers timeframe. Even so, if they were off by even a week an email should have gone out advising this to me. I believe they did not place my order on reserve and gave it to another customer. Why else would the CSR Doreen tell me it is due to ship TO ME VERY SOON, yet in another email she states it will arrive at the warehouse in 1-2 weeks, then shipped TO ME from there. That's 3-4 weeks AFTER the initial shipping timeframe. Now, I'm reading these reviews about the quality and service of all the expensive orders and I think I might just cancel mine. These email responses just go to show how screwed up my order is, either that or this CSR does not know what she's doing.
UPDATE:
I responded and also noted I wanted to keep my order AND DOREEN CANCELLED IT ANYWAY! BBB here I come
Tip for consumers:
Stay away from English Elm!
Hopefully this will go well. We gave it to a friend. It didn't fit in with the other decor
Experience went well. I was looking for decor for our walls and feel in Love with what I found.
... so far so good going to make an irrigation weir with these
Fast. My grandson adored it and put it up on his wall.
Good selection and pricing, as well as faster than expected delivery.
Very user friendly and happy to see American based
Great selection with reasonable prices. Beautiful dining bench.
Selection and price
Matches my dining room table
I have looked everywhere for this item. Rice paper art is absolutely gorgeous.
Found this hard to find item Ive been looking for
Large puffer fish ceramic blue
Quick response to all my questions, would buy again from English Elm!
Fast shipping. Looks wonderful in our entry! Great product!
It was a nice experience shopping at English Elm! Highly recommend
Fantastic shopping experience, great prices, I'm eager to receive my furniture!
Efficient, but wished I knew approximate shipping date
Gain trust and grow your business with customer reviews.
Hi M. B, a carefully lookout on the addresses of our customers where the item will be delivered. Can you please provide a proof that We delivered a furniture that we never ordered?