English Elm

If I could give a negative 10 I would. I purchased a complete set last year that was over $2,000 for our patio at one of our businesses. A corner bottom piece was cracked, and an entire section of the couch was missing. I have given every excuse because the new and missing part have that been replaced/sent. We have since switched suppliers and have spent over $25,000 with them and have had no issues. This company has no business ethics or customer service when it comes to fulfilling what you paid for. No different than theft.

We bought 6 chairs from english elm. Before receiving the chairs we already decided on different ones. When the 3 boxes arrived we asked for a refund without even opening the boxes. Had our refund accepted and sent the 3 boxes back paying shipping out of pocket. Tracking said the boxes arrived. Thought everything was on order until Andrew from customer service sent pics of the chairs with scratches on them claiming they were damaged and we would not get a refund. Below are the pics they sent of this unsellable damaged chairs. They found miniscule scratches and used this to deny us a refund. We never even opened the boxes because their refund policy dats the item must return in original packaging with no seen attempts at assembly. So we have no chairs and we are out the shipping. Do not order from this company. And don't believe these fake responses on here. This company will not make it right.

I ordered a bed months ago that was reported as "in stock" on the company's website. Apparently that was not the case. My shipment proceeded to be delayed for 3 months, with several generated emails saying "I was on the next shipment, make sure you reserve your spot" then only to receive the same email with a delay the following month.

Alas my bed came... the headboard was completely broken. As for the bed's based, it was not broken but severely scratched up making it a total eyesore in my room. I contacted the company and they said they could send me a new headboard. In 2 months... I asked if instead they could just give me a partial refund (a measly $200) and not go through the hassle of sending the headboard, and they refused. Needless to say, I will not shop here again or advise anyone to do so. Use Wayfair if you must go cheap and fast -- at least their customer service is good.

My order number was *******6284 so you know this is a real review. I ordered a sectional that ended up being to small for the room. Granted that was my fault for not properly measuring but when I asked to by an additional center section for the couch they replied saying they didn't sell them. When I wrote back asking how they handled replacing pieces of the couch that were damaged during shipping they literally stopped communicating. How hard is it to sell me an additional section of a section when they have the ability too? Now I'm stuck with a couch that looks like a joke in my living room because it's so small. Never spending money with this company again if they refuse to help and I'm in the process of building 15 new Airbnb 4-5 bedroom houses that I will be furnishing…

My item was delayed 6+ months, but Jen it arrived the delivery persons refused to take it to my unit. I had to pay movers to come assist me. The dining room table I purchased is terrible quality. The table top absorbs anything that touches it and leaves disgusting stains. Do not purchase from this company! They are scammers!

Paid $200 for a console table. Received a poor quality item made of particle board and one leg is 1/2" shorter than the other three. I sent them pictures of the wobbly table, customer service rep responded saying it's because my floors are not level and refused to provide a return label, claiming the table is not broken.

Do not order from this website - they will scam you. I ordered a $200+ end table from them and they emailed me letting me know that the order would be back ordered for weeks and I had the option to cancel. I immediately cancelled and purchased something else and then was still charged for the first item, it was shipped to me without the possibility of return. The reviews on their actual website are fake and you cannot even speak to anyone in customer service.

They refuse to respond to emails. The phone system is set up so that you can never talk to a person. They ask you to leave a message but they never return your call. They sent me an email indicating that my furniture was delivered. It has not been delivered. They have charged my card however. I have no tracking information. I don't even know where to go with this.

We ordered several chairs from this website under the assumption that they were brown wood with beige cushions. However, they came in and they were pinkish wood with yellow cushion. When asked to return them while they are willing to return them the shipping to get them back is on you and generally will cost you more than the item itself. They do not offer any assistance with this so just be careful when ordering from them as images on their website are very deceiving.

Please stay way from this company. Till now I'm dealing with a guy name Andrew. N. I received my furniture broken and scratched all over. The delivery guy told they will send me new one. I have more then one month dealing back and forth and no one want to return my furniture, are giving me different refunds amount up and down in amount pretty much, they are playing with me. They told they will return the furniture and the next week they email me they won't do that. I'm asking to speak with a manager, no one is there. I have to bring the case up in court. Please stay way from this company.

I'm extremely disappointed as I placed an order for an expensive piece of furniture and 24 hours later they claim it's back ordered and I "have a spot in line". I want my order cancelled and my money back so I can order from a reputable company. I have received NO response via email and the phone number is always busy.

I ordered a desk almost 5 months ago and it hasn't been delivered. I've been in contact with their team via email, and they provide no updates unless asked for one. They've continuously told me the shipping date gets pushed back every month.

Don't order from here.

Do not order from this Chicago based company. They will ask for a review when you place your order. Most all their reviews are from people who just placed their order. The problems begin once you order. Company is impossible to reach by telephone, and emails are not helpful. I was told that my items were in stock, and would be shipped in 7 business days. Later told that item is in the where house, but not enough trailers to ship? No tracking # provided. Did not ship within promised period. When told I wanted to cancel, English Elm claimed item is considered shipped, even though it hasn't. Very concerned with business practices, and many poor reviews about broken merchandise RCD, lon waits for orders, etc. Let the buyer be ware! I would never order from English Elm again!

Although it took 5 weeks for our Aspenhome bed to arrive, Englishelm was $400 cheaper than the next closest price I could find. We had a minor issue, but their customer service was responsive and helpful. Bottom line, if you need it fast, look elsewhere. If you want the best deal, try Englishelm. I will be using them again!

From arriving as promised to protective packaging everything was great. The parts were labeled and it went together as described, a nice piece of modern furniture! And out of stock at higher price elsewhere. Really organizes my living! Thanks EE!

Placed an order but cancelled it via email prior to shipping (no one answers or calls back on the customer service phone). No one got back to me for 3 days so I sent a follow up making sure they cancelled it. Got 2 responses in 12 hours that they would go ahead, make sure it didn't ship and then cancel and get back to me and confirm. They shipped it 8 hours later (4 days after cancellation request) then said sorry it's too late. They are refusing to have it rerouted back to their warehouse which UPS only allows shipper to do. Saying if I deny the package, they will charge me $140 for RT shipping on a $220 item. Has taken them more than 24-48 hours to respond to emails so we could work this out. No email signatures. Not sure if real humans work there as they do not provide human to human interaction with customer service.

Terrible customer service. No phone calls. Read all return information. You basically cannot return anything for any reason. Read all reviews on the internet, then shop at a reliable store that will stand behind their products like Wayfair.

I ordered a rug on October 2,2020 with the understanding that normal delivery ( outside of an Amazon-type environment) could take up to 2 weeks.

I have made 3-4 inquiries about delivery. They provide no tracking numbers. After 3 weeks, I still have nothing. Someone always responds thanking me for my patience, but that no consolation.

It's a horrible process, and once I get delivery (if I get delivery), it will be my last encounter. Beware if you decide to order from English Elm.

Wasted my teams time on a huge project, they list items as in stock then we received an email saying everything we ordered is no longer available. I understand this is a tough time with inventory, keep your website up to date, so customers don't waste there time by ordering items based on your availability. Will never use this service again.

This company advertises that items are "in stock" and then after you order them, they send you an email that the item is a custom/made to order item and that production is pushed back a couple of weeks. They ask if this timeframe works for you, then a 50% non-refundable deposit will be used to start production. If you cancel any time after production has started, only 50% of your funds will be refunded.

The problem is that they keep sending you an email that the item is pushed back every 30-60 days. You never receive it OR your money.

Like I said, RUN!

I ordered a bed frame from this company and it had missing screws. Ive been trying to reach someone via phone and email, no one answers the phone, returns your voice messages or responds to your emails. Its been two weeks now!
I DO NOT RECOMMEND this company! The bed frame we bought from them target and home depot also carried at the same price, it was out of stock in both those places when we ordered from this company. Since then its become available in both those location. Dont order from this company, wait for a more reliable company to have them in stock.

I purchased two side tables that took over 6 months to get to me and if that wasn't bad enough, they shipped it to the wrong address and unwilling to own up to their mistake or make it right.

This company is a nightmare to work with and has been extremely unpleasant. Pls do yourself a favor and buy furniture from anywhere else. If this is your last resort, be patient and wait for someplace else.

The company they use to ship your stuff is a JOKE! The box was destroyed when it showed up today. It was so torn apart he couldn't even get it in my house so he had to carry in each piece of my table while the box lay in my front yard. Prior to this I found out the hard way that their is no one who will answer or return calls. They do all communication via email and after about 20 emails back and forth I learned they just tell you what you want to hear but it really goes nowhere. They did make my deadline but the stress of what to do if there was a damage to my table was not worth it. I'll stick with known companies who back up there stuff in the future. I read if there are damages upon arrival you still pay to return it and I had I refused the delivery today (with the box in shambles) I would have been charged a refusal fee. Insane in my opinion and lesson learned. BE CAREFUL before ordering with this company! I just tried to upload photos but isn't allowing me to.