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English Elm has a rating of 1.5 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about English Elm most frequently mention customer service, phone number, and credit card problems. English Elm ranks 753rd among Furniture sites.
This company responds to reviews on average within 20 hours
2,432 reviews
From arriving as promised to protective packaging everything was great. The parts were labeled and it went together as described, a nice piece of modern furniture! And out of stock at higher price elsewhere. Really organizes my living! Thanks EE!
2/3 items, they didn't have. Very poor customer service. Will not buy there ever again. Still waiting for them to adjust the order and refund my CC. Stay away!
I did not like how the prices went up in such a short amount of time.
I was checking prices and comparing with other sites and after a few weeks the prices had gone up since the last time I checked.
Delivery was quick though which I appreciated, even though the delivery was not the most gentle
Finally "the boss" at Star shipping (Rick) with some weight took over and after a few additional missteps, "got er done", for the good old boys down there in NC; it got delivered (product was as advertised otherwise).
Hats off to Rick and Thanks
Seete is just fine but English Elm, who has some nice stuff to order, needs some customer service in-training. To me service is as important as price; stop the sales puffing and "deliver".
Ordered a 3K+ piece of unique furniture over 8 weeks ago and still no delivery! Over 20 emails sent with only gratuitous replies of no real help; only proactive email from them concerned some ridiculous post-facto requirements for return/refusal/cancellation. Had to contact shipper myself who is now jerking me around as well! (nothing pro-active from shipper either re: tracking)
Does this business really exist or am I caught in some sham scam deal?
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