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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The Bartlett 64 hwy location was convenient to my home and they had a full size car like I needed. Friendly and helpful staff made my overall experience great. I will definitely use Enterprise again and tell others about them.
Excellent, efficient and personable service. I've been renting cars for work and personal use for 32 years and the Enterprise in Wilmington is the best in the business. Personable AND professional.
Thank you for your kind words, Frank! We're thrilled to hear you had such a positive experience with our team. We strive for excellence, and your feedback means a lot to us. Looking forward to serving you again soon! - Christina
Great customer service! Janet and the manager over there on Lois lane in wake forest NC did an amazing job! Give them a raise please very polite and courteous I really do appreciate them!
Thank you, Tim! We're thrilled to hear about your positive experience with Janet and our team. Your kind words will definitely be shared with them. We appreciate your support! - Christina
We rented a one-way from the Monroe, WA, location. We were offered a mini-van, which was on-site, so we took it. Perfect for a trip to the airport with 3 people and luggage. We really like this local shop and have used them before. The young man who works there is really friendly, efficient, and personable. I'm sure we'll be back.
Thank you so much for your wonderful review, Denise! We're thrilled to hear you had a great experience with our team and found the perfect vehicle for your trip. We look forward to welcoming you back again soon! - Christina
Great service in and out! Car was clean and had gas in it which was appreciated driver was a people person and appreciated the conversation. Desk personnel were very helpful too. Will use Enterprise again if needed. Thank you.
Thank you, John, for your fantastic feedback! We're thrilled to hear you had a great experience with our team and appreciated the cleanliness and service. We look forward to serving you again in the future! - Christina
Really very good staff. Everyone in the store are very friendly and explain me the everything about the add on's and promotions.
Thank you for your kind words, Avinash! We're thrilled to hear our team provided you with excellent service and clear information about our add-ons and promotions. Your satisfaction is our priority! - Christina
Enterprise Rentals 7515 PrairieView Rd. KC, MO, was amazing. From reception to rental and return of vehicle was flawless. They are superior to some of the other local offices. Thank you so much.
Thank you, Mary! We’re thrilled to hear about your outstanding experience with us. Our team works hard to provide top-notch service, and your kind words mean a lot. We look forward to serving you again in the future! - Christina
I was thoroughly satisfied and completely impressed at how [ENTERPRISE+] helps markedly the Consumer Car Rental process. That in conjunction with the completely professional behavior of the crew at [100 French Street] makes the Car Rental process so much better. "Enterprise is on a Roll". KEEP UP THE GOOD WORK...! It elevates you to a stellar position amongst your competition
Thank you, Daniel! We’re thrilled to hear you had such a positive experience with our team and the rental process. Your feedback motivates us to keep striving for excellence. We appreciate your support! - Christina
Safety
Windshield wipers need to be replaced now had to pull off the road when rain started falling didn't Have clear visibility.
Navigation system kept dropping had to pull off interstate shut down vehicle to reset system many times Lost a lot of valuable time do better please.
Hi Michael. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Ive never purchased a car through enterprise but they're my #1 go to when I need a rental car I rent from them regularly I cant go wrong with renting from enterpise.
Winene, it means a lot to know we’re your go-to partner for rentals time and again. Thanks for trusting us and sharing your experience—that kind of loyalty really drives us to keep improving every day! -Christina
Everything was phenomenal workers at my local enterprise was amazing & polite online process was easy when I needed to extend my rental for a extra day definitely will be renting again soon
Thank you so much, Terry, for your kind words! We're thrilled to hear the team made your experience smooth and that extending your rental was hassle-free. We look forward to helping you again on your next trip! -Christina
The Long Beach Enterprise location on Artesia Blvd. Is my spot! That is my go-to location whenever I need to rent a car. I am a longtime loyal Enterprise customer and don't see that changing anytime soon. The employees at the Long Beach location are very professional and work extremely hard to ensure customer satisfaction, and I greatly appreciate that! The vehicle I rented was fabulous! Clean, performed well and looked good! Special THANKS to Assistant Manager Kevin Smith, who personally assisted me with my rental, AND, special thanks to the Branch Manager, Javier, who put the icing on the cake when I returned the car... they are THE best! CLONE THEM! Thanks once again for an amazing experience! Money well spent! Love me some Enterprise!
Thank you so much for your wonderful feedback, Michelle! We’re thrilled to hear about your positive experiences with our team and the vehicles. We appreciate your loyalty and look forward to serving you again soon. Your compliments will definitely be shared with Kevin and Javier! - Christina
We had a hard weekend that required juggling vehicle logistics and loss of a family member. The West Lansing Enterprise office made a difficult weekend much easier. They helped us every step of the way, from creating the reservation, selecting the vehicle, all with reasonable pricing, professional service, and high standard of customer care. I look forward to working with this office team in the future and heartily recommend this location!
Thank you, Brendan, for your heartfelt review. We're so glad our team could support you during a challenging time. Your recommendation means the world to us, and we look forward to assisting you again in the future. Safe travels! - Christina
Thank you, Dilon T Reed, for the exceptional job you did by helping us getting the right vehicle and for turning the impossible to possible! Keep up the good work, you are young and the future is ahead of you. Enterprise should be proud of you!
Constantin, thank you so much for your kind words and recognizing Dilon’s dedication! We're delighted to hear how he helped turn things around and made your experience smooth. Thanks. -Christina
It was nice to have someone explain it all and help us with the process of renting a vehicle. The vehicle was clean and nice and reliable. Office staff was great to work with and paperwork was easy to understand. Would definitely recommend to anyone.
Dallas, thank you for sharing your experience! We're thrilled to hear that our team made the process smooth and that you were pleased with the vehicle. Your recommendation means a lot to us, and we look forward to helping you again in the future. -Christina
3633 Lemay Ferry store and John Noonan thank you all for making a very already difficult situation so much more bearable and less stressful. I appreciate all the service and very pleasant customer service, that skill is lacking in alot of companies but yours prove to be standing strong.
Thank you, Theo, for your kind words and thoughtful recognition of John. Your feedback motivates us to continue standing strong in delivering excellent service. -Christina
After taking the red eye to Newark liberty, we were greeted by Alyssa at the desk and she was awesome, friendly, personable and helpful which was a nice way to start the day. The reps outside by the cars were also very nice and helpful. All in all a very good experience. Car was clean and in great condition.
Thank you, Thomas, for sharing your experience. We’re glad Alyssa and our team made your visit warm and straightforward after a long flight. It’s fantastic to hear everything, including the vehicle, met your expectations. - Lisa
We loved everything about our experience with Enterprise from the ease of booking through the website, the great quality of the rental vehicle itself, to the friendly and knowledgeable staff at the rental location. We'll definitely rent with Enterprise again and recommend Enterprise to others.
Hi Terri, thank you so much for sharing your wonderful experience. We're thrilled to hear everything went smoothly and that our team made such a positive impression. We can't wait to welcome you back for your next rental. - Lisa
The Mitsubishi model sub, compact car was obviously smoked him before and stunk.
The cost to to rent a one-way subcompact from Jacksonville to Orlando. Airport was $211. This is a rip off earlier in the morning we rented from Budget a Toyota Camry hybrid from the Tampa airport returning it to Orange Park Florida for the price of $70.
Thank you for your feedback, Neal. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
After experiencing some unexpected car troubles, my rental was from the Enterprise that conveniently shares a building with Caliber (where I was getting my repairs done). Renting online was quick and reasonable, pickup was easy, and staff was so personable. Vy gave me her card and encouraged me to reach out about ANYTHING, which I did when my car was finished quicker than I anticipated! She ensured that my rental drop off was flexible, and I was refunded quickly!
Hi Quinn, thank you so much for your kind words and sharing your experience. We're thrilled to hear Vy and the team made your situation easier, and we're here anytime you need us in the future. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Bridget! We're thrilled to hear you had a great experience with our team and found the location convenient. Your recommendation means a lot to us. Looking forward to serving you again soon! - Christina