Enterprise Rent-A-Car
business logo of Enterprise Rent-A-Car

Enterprise Rent-A-CarReviews 4,402

4.5

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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New York
1 review
0 helpful votes
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The tire pressure in both vehicles I had were low. I refilled them multiple times and they still were losing pressure. I didn't feel safe in these vehicles is the bottom line and I expected a bigger discount then I received. Also I was given a car with an empty tank! I hope to be reimbursed at least $100 for these inconveniences

Date of experience: October 17, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Hi Peter, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa

Arizona
1 review
0 helpful votes
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Easy to rent a car, service was exceptional and smooth. They were busy but everyone, including me, received personalized attention, professionalism, and courtesy with a smile.

Date of experience: October 17, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you, Tara, for your kind words and detailed feedback. We're thrilled to hear you appreciated our attentive service and smooth process. We hope to see you again. - Lisa

Indiana
1 review
0 helpful votes
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The Grove City Ohio is the best of all Enterprise locations. Kenneth (Kenny) and Omni (hope I spelled her name right) are outstanding employees, always polite, smiling, and get me in and out quickly. Pass a thank you to them for me please.

Date of experience: October 17, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Hi Alan, thank you for highlighting the exceptional service from Kenneth and Omni. It’s wonderful to know your experiences consistently exceed expectations, and we look forward to seeing you again. - Lisa

Louisiana
1 review
0 helpful votes
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Everyone was courteous, helpful and very accommodating. It was definitely a very good experience overall and I will definitely be back!

Date of experience: October 16, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you for your wonderful feedback, Debby. We're glad to hear that our team made your experience enjoyable. We look forward to welcoming you back. - Lisa

Ohio
1 review
0 helpful votes
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This rental was absolutely incredible! The van, we were able to choose between two options, Gunner stayed late and helped with the best package! He was there at drop off as well and even remembered where I was going! Impeccable customer service!

Date of experience: October 16, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you, Brandy, for your fantastic review. We're thrilled to hear you had such a great experience and that Gunner made a lasting impression. We appreciate your feedback. - Lisa

Florida
1 review
0 helpful votes
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All around good experience with renting our vehicle for a one way trip. Personell at both pick up and drop off locations were friendly, courteous, and helpful in meeting all our needs. Will definitely use Enterprise again!

Date of experience: October 16, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you so much, Brenda, for your kind words and for sharing your positive experience. We're delighted to hear our team could make your one-way trip smooth and enjoyable, and we look forward to welcoming you back next time. - Lisa

Maryland
1 review
0 helpful votes
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I won't rent a vehicle anywhere else!
October 15, 2025

I won't rent a vehicle anywhere else! Enterprise Aberdeen is always friendly, reliable and extremely accommodating. Especially with last minute rentals when they will even pick me up. Drop off is always convenient. Laurie always makes sure my experience is flawless!

Date of experience: October 15, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you for the wonderful feedback, Heather. We're thrilled to hear about your positive experiences and appreciate your loyalty. We're pleased Laurie is dedicated to ensuring everything goes well for you. Looking forward to your next visit. - Lisa

Florida
1 review
0 helpful votes
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Without pleasur
October 15, 2025

Without pleasur.
The smell of the car inside was very unpleasant, the windshield wipers were not working and that week I had the vehicle rained every day.

Date of experience: October 15, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Hi Jacqueline. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa

California
1 review
0 helpful votes
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We were on vacation
October 15, 2025

We were on vacation. We weren't planning on rent a car, but we were in a car accident and needed to rent a car. People in grants Pass were very helpful and i Devon Bakersfield location was very very helpful

Date of experience: October 15, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

We're glad to hear you had a positive experience, Ricardo. Our team strives to assist in any way possible, and it's great to know they made it easier for you. Thank you for sharing your feedback. - Lisa

Tennessee
1 review
0 helpful votes
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Friendly service, always have inventory for me. Even if it is not the car scheduled, they will work with me to find a car that works within my needs and budget.

Date of experience: October 15, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you, Scott! We're thrilled to hear about your positive experience and glad our team could help you find the right vehicle. Your satisfaction is our priority, and we appreciate your feedback! - Isabella

Alabama
1 review
0 helpful votes
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The service I received was quick an efficient. The employees were knowledgeable and met my needs in a timely manner. I will definitely rent again.

Date of experience: October 15, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you for your fantastic feedback, Sheryl! We're thrilled to hear that our team provided you with quick and efficient service. We look forward to serving you again on your next rental. - Isabella

Pennsylvania
1 review
0 helpful votes
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Staff very accessible and helpful over the phone and in person.Car was clean and ready. They helped me get acquainted with the car before I drove it.

Date of experience: October 15, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thanks for your positive review, Bob! We hope to see you again soon. - Isabella

New Jersey
1 review
0 helpful votes
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We were surprised with a dream level choice of vehicle for our trip. The online booking, customer service, the price was great. Based on the value and vehicle selection, are considering renting more often in the future.

Date of experience: October 15, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you for your fantastic review, Kevin! We're thrilled to hear you had such a positive experience with our vehicle selection and customer service. We look forward to serving you again in the future! - Isabella

New York
1 review
0 helpful votes
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Enterprise was the only car rental that was open until 1:00AM. Thank goodness because our plane landed at 12:00 and we did not get off the plane until 12:30.

Date of experience: October 14, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

We’re thrilled to hear that our late hours helped you out, Sara! We aim to provide convenience for our customers, especially during those late-night arrivals. Safe travels, and we hope to see you again soon! - Isabella

Texas
1 review
0 helpful votes
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Benjamin, was a great help every time I really enjoy renting from him although I can't say that about everybody that works with him, but he is a honest guy and I would like to give him credit because he's the same every time I'm at Enterprise. Thanks, Enterprise.!.

Date of experience: October 14, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

We’re thrilled to hear about your positive experiences with Benjamin! Consistency and honesty are key to great service, and it’s wonderful to know he made your rentals enjoyable. Thank you for sharing your feedback! - Isabella

Maine
1 review
0 helpful votes
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Best service for quick turn around both picking up and returning.

Date of experience: October 14, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thanks for your positive review, Deb! We hope to see you again soon. - Isabella

Ohio
1 review
0 helpful votes
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Great service, worked with my insurance company, gave...
October 14, 2025
Updated review

Great service, worked with my insurance company, gave me two options of rentals, communicated well with me by phone calls to inform me of insurance and enterprise terms and when the rental was due back great location great service great communication!

Date of experience: October 14, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you so much for your kind words, Helen! We're thrilled to hear that you had a great experience with our team and appreciated the communication throughout the process. Your satisfaction is our priority! Looking forward to serving you again. - Isabella


Enterprise worked with my insurance company
October 14, 2025
Previous review

Enterprise worked with my insurance company. They notified me of any changes and when it was due back, they gave me two options of rentals which was a plus the communication I had with the guys was fantastic. Great location great service great rentals thank you enterprise

Date of experience: October 14, 2025
Florida
1 review
0 helpful votes
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The staff was polite and professional
October 14, 2025

The staff was polite and professional. They made the process very easy. Would definitely visit this location again when I'm in the area.

Date of experience: October 14, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you for your kind words, Ed! We're thrilled to hear that our team made your experience smooth and enjoyable. We look forward to welcoming you back next time! - Isabella

Texas
1 review
0 helpful votes
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The car we reserved and confirmed in person never showed up. We were given a newly returned car that was crashed and filthy. No option to exchange.

Date of experience: October 14, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you for your review, Travis. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella

Georgia
1 review
0 helpful votes
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Location on 41A bypass clarksville tn does a terrible job at upkeep on vehicles. Pea ridge road location i have never had a bad experience. Pea ridge road gets 5 stars. 41A gets 2. They only get that because atleast it got me where i needed to go. May have shaken me to pieces in the process but i made it.

Date of experience: October 14, 2025
Support T. — Enterprise Rent-A-Car Rep
1 month ago

Thank you for your review, Juan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella