Enterprise Rent-A-Car
business logo of Enterprise Rent-A-Car

Enterprise Rent-A-CarReviews 4,471

4.5

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Georgia
1 review
0 helpful votes
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The process of getting a vehicle was great. The shift leader there was very helpful to me, in all aspects, professional, polite, caring. I strongly recommend this Enterprise! Well done!

Date of experience: October 23, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your fantastic feedback, Gary. We're thrilled to hear that you had a great experience and that our team made a positive impact. Your recommendation means a lot to us. - Lisa

Virginia
1 review
0 helpful votes
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Christian Evering was informative, professional, and courteous in reassuring me in getting me back on the road again to pick up where my busy life needed to take me. I can feel assured that if ever in need of assistance in getting back on the road I can definitely get that from Enterprise.

Date of experience: October 23, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your wonderful feedback, Elizabeth. We're glad to hear that Christian made your experience positive and helped you get back on the road. We appreciate your trust and look forward to assisting you again in the future. - Lisa

Florida
1 review
0 helpful votes
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Tampa Spruce Street was flawless from the check in, to the quality and cleanliness of the vehicle. They will be my Enterprise location everytime I am in Tampa.

Date of experience: October 22, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your excellent feedback, Roderick! We're thrilled to hear you had a flawless experience with us and that you enjoyed the vehicle's quality and cleanliness. We look forward to serving you again on your future visits! - Isabella

South Carolina
1 review
0 helpful votes
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My experience with Enterprise have always been welcoming. The staff is courteous and very helpful. I would definitely use them again.

Date of experience: October 22, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you, Thomasine! We're thrilled to hear that you had such a welcoming experience with our courteous staff. We appreciate your loyalty and look forward to serving you again soon! - Isabella

Florida
1 review
0 helpful votes
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Had a great experience with this rental. The pickup was great and they were communicative of delays they had on their end which I totally understand and was appreciative of.

Date of experience: October 22, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your positive feedback, Jose! We're glad to hear you had a great experience and appreciated our communication. We strive to keep our customers informed and happy. Looking forward to serving you again! - Isabella

Florida
1 review
0 helpful votes
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Great experience all around!
October 22, 2025

Great experience all around! From pick up to drop off everything was seamless. The gentleman who helped me both times was courteous and efficient. I would definitely rent from them again!

Date of experience: October 22, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thanks for your positive review, Jennifer! We hope to see you again soon. - Isabella

California
1 review
0 helpful votes
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Employees were friendly, helpful, and fast. I dropped the car off and within a minute a very nice person named Jo had the return processed and had a ride for me to get my normal car. I appreciate how efficient everyone was, it made my experience very nice and simple. Definitely will recommend.

Date of experience: October 22, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for sharing your experience, Katie! We're thrilled to hear that our team made your rental process so smooth and efficient. We truly appreciate your recommendation and look forward to serving you again in the future! - Isabella

California
1 review
0 helpful votes
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Enterprise should be more concern about car safety. I had bad experience this time. The car had breaks issue and it showed in the middle of the deserted road which was so scary. And instead of 3-4 hours trip it took us 6 an 1/2 hour to get to my destination. My old mother was so frustrated and edgy.

Date of experience: October 22, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your review, Marzieh. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella

Texas
1 review
0 helpful votes
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Shout to the grapevine location one of the best experience I have had with renting a car Sage and his team will give 10/10 service so respectful very personal and will help out anyway they can. I rented at other location and never had service the way I did at this location keep doing what you guys do you can tell them are loving what they are doing through the way they take care of your needs.

Date of experience: October 22, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you, Reina! We're thrilled to hear you had such a fantastic experience with Sage and the team. Our goal is to provide exceptional service, and it’s great to know that you felt well taken care of. We appreciate your kind words! - Isabella

Pennsylvania
1 review
0 helpful votes
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Nice people, the service was fantastic, the car run great, what i like the most, they make it easier for you to renew your rent or confirm your drop off!

Date of experience: October 22, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thanks for your positive review, Ronel! We hope to see you again soon. - Isabella

Spain
1 review
0 helpful votes
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Bastante mala como por su expresión en mi superior comentario

Date of experience: October 21, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your review, Tomas. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella

Illinois
1 review
0 helpful votes
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Scheduled a full size suv only to find out they were not available due to recall. Had to downsize to minivan. The staff was very friendly and accommodating. Seems if changes need made the customer needs notified

Date of experience: October 21, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thanks for your positive review, K! We hope to see you again soon. - Isabella

New Jersey
1 review
0 helpful votes
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Always great service with friendly and helpful staff. A quick phone call will answer most questions, and mediate any arising issues. Highly recommend Enterprise.

Date of experience: October 21, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your kind words, Neville! We're thrilled to hear that you had a great experience with our friendly team. Your recommendation means a lot to us. Looking forward to serving you again soon! - Isabella

California
1 review
0 helpful votes
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I needed a car when mine was being repaired at a local body shop. Enterprise came and picked me up. I had the car for about a week and half. It was clean, in good condition, and worked great the whole time. When my car was fixed, I simply dropped it off at the body shop when I picked up my car and Enterprise came and got it. It couldn't have been easier.

Date of experience: October 21, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your fantastic review, Christopher! We're glad to hear that your experience was smooth and hassle-free. We strive to provide excellent service, and it’s great to know we met your expectations. We look forward to serving you again in the future! - Isabella

Michigan
1 review
0 helpful votes
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Very satisfied with my experience at Enterprise! The staff was great, friendly, professional, and efficient. They got me into a car on very short notice (within an hour!) and even offered me a better rate than my insurance company. The whole process was quick and hassle-free. Highly recommend this location for their excellent customer service and smooth rental experience.

Date of experience: October 21, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you, Tonya! We're thrilled to hear about your great experience and appreciate your kind words about our team. Providing efficient and friendly service is our priority, and we're glad we could help you so quickly. Your recommendation means a lot to us! - Isabella

New York
1 review
0 helpful votes
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The people I worked with in Cortland were amazing, friendly and very helpful. I didn't get the girls name that set me all up, but did hear from Nick a few times about any changes or just to check in how everything was going/ how everything went. I would choose enterprise a million times over

Date of experience: October 21, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thanks for your positive review, Tara! We hope to see you again soon. - Isabella

Illinois
1 review
0 helpful votes
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Bad experience and no follow through as promised. I elected to use points and was charged instead. Escalation department was rude and didn't help... hung up after overtaking. Called 5xs and no one followed up as promised

Date of experience: October 21, 2025
Support T. Enterprise Rent-A-Car Rep
1 month ago

Thank you for your review, Greg. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella

Texas
1 review
0 helpful votes
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Courteous, friendly, and helpful customer care agents. Cars are always reliable, clean, and beautiful newer models. I am a customer for life who will come to Enterprise for my rental needs. Thank You.

Date of experience: October 20, 2025
Support T. Enterprise Rent-A-Car Rep
2 months ago

Thank you, Elizabeth, for your kind words and ongoing loyalty. We’re delighted to hear our team and fleet consistently meet your expectations, and we look forward to providing exceptional service on every future rental. - Lisa

New Mexico
1 review
0 helpful votes
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Enterprise is awesome the gentleman that helped us out was great overall I give Enterprise a five star and I will be back in the future. Thanks again Enterprise. 😊

Date of experience: October 20, 2025
Support T. Enterprise Rent-A-Car Rep
2 months ago

Thank you so much for the wonderful feedback, Erika. It means a lot to hear our team made your experience great, and we can't wait to welcome you back again. - Lisa

Oklahoma
1 review
0 helpful votes
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Enterprise provided excellent customer service by providing rides from and to my car at the body shop. Rental car was clean and dependable. Highly recommend Enterprise for rental cars with great, customer service!

Date of experience: October 19, 2025
Support T. Enterprise Rent-A-Car Rep
2 months ago

Thanks for your feedback, Ron. We're glad to hear that your experience was positive and that our team made your rental process easy. We appreciate your recommendation. - Lisa