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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Had my vehicle ready for pickup, explained my charges and costs for anything extra I might have needed. Made sure I was aware what to do if I needed to extend my rental and very courteous and welcoming
From reserving through picking up abd finally returning the vehicle, all went quickly and smoothly. Personell were very pleasant and helpful.
We appreciate your feedback, Eugene. It's great to hear that your experience was quick and efficient, and that our team made a positive impact. Thank you for choosing us. - Lisa
That was pleasant experience. All people very nice and polite. They brought rental car to body shop and after my car was reaper I left rental car at Crash Champion, what was very convenient for me, was
Thank you for sharing your experience, Eva. We're glad to hear that our team made the process convenient and enjoyable. Your feedback is appreciated. - Lisa
Everyone at the Woodmen location is fantastic. Especially Kirsten and Danielle. They are always so welcoming and nice. The epitome of great customer service.
Thank you, Rachel, for sharing your positive experiences with Kirsten and Danielle at our Woodmen Rd location. Itâs wonderful to know their warm and welcoming service make your visits enjoyable. We look forward to seeing you again. - Lisa
I couldn't be happier with my experience with Enterprise. The staff were professional, kind and efficient and made the process of rental and drop off a breeze.
We appreciate your feedback, Mrs. Hawks. Itâs great to hear that our team provided a professional and efficient experience for you. Thank you for choosing us. - Lisa
Jordan provided the best customer service I've ever experienced with Enterprise. He was pleasant and professional yet respectful of my time. The pick up and drop off was a breeze. The store was clean. The car was immaculate. I highly recommend the Roseville Road location!
Thank you, Jacqui, for your fantastic feedback. We're thrilled to hear about your positive experience with Jordan and appreciate your recommendation. We look forward to seeing you again. - Lisa
Experience was pleasant. Staff was professional and Cuustomer Service was phenomenal l. My rental had an amazing clean feeling and looked great both inside and outside. Thank You Enterlrise in Summit.
We're glad to hear you had a pleasant experience, Mateo. Our team takes pride in maintaining our vehicles and providing excellent customer service. Thank you for your feedback. - Lisa
Great the men that rented the car to me was very nice they were a joy to come by loved them did not get their names but Kutos to them outstanding work guys
Thank you for your wonderful feedback, Consurilla. We're glad to hear our team made your experience enjoyable, as we strive to provide exceptional service. - Lisa
I could not be happier! đ
The staff at your Staten Island South location (2100 Hylan Boulevard) are THE BEST! Consistently friendly, helpful, and professional. An asset to the company.
If Enterprise has awards or bonuses for outstanding employees, these folks richly deserve them!
Thank you for always-excellent service. It's a real pleasure doing business with you.
Thank you, Nancy, for your positive feedback. We're thrilled to hear that our team made such a great impression on you. Your recognition means a lot to us, and we appreciate your continued business. Looking forward to your next visit. - Lisa
This is my third time using Enterprise for my rental car needs. Great Staff! Easy to work with! Definitely will return if needed!
Thank you for your continued trust in us. We're glad to hear our team made your experiences easy and enjoyable. We look forward to welcoming you back. - Lisa
Thank you so much for giving me help when I needed it the most. I really appreciate your friendly ways and will be renting from your company again if needed.
We're glad to hear you had a positive experience, Emir. Providing friendly service is important to us, and we're happy we could assist you when you needed it. We look forward to seeing you again. - Lisa
All employees that I encountered during the process of picking up the vehicle and returning the vehicle were very polite and made sure I was satisfied. Will visit this Enterprise location again if and when I need to get another rental vehicle.
Thank you for your positive feedback, Allen. We're glad to hear that our team made your experience pleasant. We look forward to assisting you again. - Lisa
Wow! Excellent customer service. People are friendly and helpful at each location and on the phone. What could have been a stressful situation was quickly resolved and we got on our way despite missing a flight!
I always use Enterprise
Thank you for your feedback, Randy. We're glad to hear that our team made your experience enjoyable and stress-free. It's great to know you choose us consistently and we look forward to seeing you again. - Lisa
Extremely helpful, and on two different occasions, got me what I had asked for. Not only that, they even picked me up and dropped me off at the dealership both times. A great group of people at the Enterprise Rental in New Philadelphia, Ohio! Thank you for all your help guys!
Thank you, Tom! We're thrilled to hear you had such a positive experience with our team. Providing excellent service is our priority, and we're glad we could assist you. Your kind words mean a lot to us! - Christina
My employee rep RJ Bryant was fantastic. He was extremely patient, polite and knowledgeable. He definitely made my rental experience enjoyable and easy. The Phillips Hwy location in Jax was great to deal with and the employees there work well together. I'll definitely be back again!
Thank you, Mike, for sharing such wonderful feedback about your experience with RJ and our team. We're thrilled to hear they made everything smooth and enjoyable for you, and we canât wait to welcome you back. - Lisa
The Chevy Malibu had a terrible smell. It seems like it was smoked in it before. This is the second time i get a Malibu from this location and it smells bad. I travel for work and I have rented 4 times from here since December and the other vehicles I had (Kona snd Kicks) did not smell at all. The vehicle needs to be professionally cleaned or removed from service. I will be irate if I get this vehicle again.
Hi Wilfredo. We recognize how disappointing it is to receive rental vehicles that are not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. â Lisa
I got there 10 minutes after their closing time but they took the time to help me out. They were very helpful and understanding and I appreciate their help.
Hi Ron, thank you so much for sharing your experience. It means a lot to hear that the team was able to assist you, as we strive to go the extra mile. - Lisa
No estaba el coche reservado en el lugar y la hora acordada.
El depĂłsito estaba casi vacĂo.
No me devolvieron el importe por haber entregado el depĂłsito con mĂĄs de la mitad de su capacidad
Thank you for your review, Ricardo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. â Christina
I had to rent a car due to my car needing to be fixed. Enterprise in Bordentown was terrific! They were very quick to pick me up from the Autobody shop and return me when I brought the rental back! Brendan we very kind!
We appreciate your positive feedback, Barbara. It's great to hear that you had a quick and efficient experience with us, and we'll be sure to pass along your compliments to Brendan. Thank you for choosing us. - Lisa
Pleasant, courteous staff and a great environment. The staff was enthusiastic about meeting my needs. Thank you for exemplifying great service.
Thank you for your positive feedback, Erica. We're glad to hear that our team made your experience enjoyable and met your needs. Your satisfaction is important to us. - Lisa
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Thank you for your feedback, Danny. Weâre glad to hear that your experience was positive and that our team provided clear information about your rental. We also appreciate your recognition of their courteous service and hope to see you again. - Lisa