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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The tire pressure in both vehicles I had were low. I refilled them multiple times and they still were losing pressure. I didn't feel safe in these vehicles is the bottom line and I expected a bigger discount then I received. Also I was given a car with an empty tank! I hope to be reimbursed at least $100 for these inconveniences
Easy to rent a car, service was exceptional and smooth. They were busy but everyone, including me, received personalized attention, professionalism, and courtesy with a smile.
Thank you, Tara, for your kind words and detailed feedback. We're thrilled to hear you appreciated our attentive service and smooth process. We hope to see you again. - Lisa
The Grove City Ohio is the best of all Enterprise locations. Kenneth (Kenny) and Omni (hope I spelled her name right) are outstanding employees, always polite, smiling, and get me in and out quickly. Pass a thank you to them for me please.
Hi Alan, thank you for highlighting the exceptional service from Kenneth and Omni. It’s wonderful to know your experiences consistently exceed expectations, and we look forward to seeing you again. - Lisa
Everyone was courteous, helpful and very accommodating. It was definitely a very good experience overall and I will definitely be back!
Thank you for your wonderful feedback, Debby. We're glad to hear that our team made your experience enjoyable. We look forward to welcoming you back. - Lisa
This rental was absolutely incredible! The van, we were able to choose between two options, Gunner stayed late and helped with the best package! He was there at drop off as well and even remembered where I was going! Impeccable customer service!
Thank you, Brandy, for your fantastic review. We're thrilled to hear you had such a great experience and that Gunner made a lasting impression. We appreciate your feedback. - Lisa
All around good experience with renting our vehicle for a one way trip. Personell at both pick up and drop off locations were friendly, courteous, and helpful in meeting all our needs. Will definitely use Enterprise again!
Thank you so much, Brenda, for your kind words and for sharing your positive experience. We're delighted to hear our team could make your one-way trip smooth and enjoyable, and we look forward to welcoming you back next time. - Lisa
I won't rent a vehicle anywhere else! Enterprise Aberdeen is always friendly, reliable and extremely accommodating. Especially with last minute rentals when they will even pick me up. Drop off is always convenient. Laurie always makes sure my experience is flawless!
Thank you for the wonderful feedback, Heather. We're thrilled to hear about your positive experiences and appreciate your loyalty. We're pleased Laurie is dedicated to ensuring everything goes well for you. Looking forward to your next visit. - Lisa
Without pleasur.
The smell of the car inside was very unpleasant, the windshield wipers were not working and that week I had the vehicle rained every day.
Hi Jacqueline. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
We were on vacation. We weren't planning on rent a car, but we were in a car accident and needed to rent a car. People in grants Pass were very helpful and i Devon Bakersfield location was very very helpful
We're glad to hear you had a positive experience, Ricardo. Our team strives to assist in any way possible, and it's great to know they made it easier for you. Thank you for sharing your feedback. - Lisa
Friendly service, always have inventory for me. Even if it is not the car scheduled, they will work with me to find a car that works within my needs and budget.
Thank you, Scott! We're thrilled to hear about your positive experience and glad our team could help you find the right vehicle. Your satisfaction is our priority, and we appreciate your feedback! - Isabella
The service I received was quick an efficient. The employees were knowledgeable and met my needs in a timely manner. I will definitely rent again.
Thank you for your fantastic feedback, Sheryl! We're thrilled to hear that our team provided you with quick and efficient service. We look forward to serving you again on your next rental. - Isabella
Staff very accessible and helpful over the phone and in person.Car was clean and ready. They helped me get acquainted with the car before I drove it.
Thanks for your positive review, Bob! We hope to see you again soon. - Isabella
We were surprised with a dream level choice of vehicle for our trip. The online booking, customer service, the price was great. Based on the value and vehicle selection, are considering renting more often in the future.
Thank you for your fantastic review, Kevin! We're thrilled to hear you had such a positive experience with our vehicle selection and customer service. We look forward to serving you again in the future! - Isabella
Enterprise was the only car rental that was open until 1:00AM. Thank goodness because our plane landed at 12:00 and we did not get off the plane until 12:30.
We’re thrilled to hear that our late hours helped you out, Sara! We aim to provide convenience for our customers, especially during those late-night arrivals. Safe travels, and we hope to see you again soon! - Isabella
Benjamin, was a great help every time I really enjoy renting from him although I can't say that about everybody that works with him, but he is a honest guy and I would like to give him credit because he's the same every time I'm at Enterprise. Thanks, Enterprise.!.
We’re thrilled to hear about your positive experiences with Benjamin! Consistency and honesty are key to great service, and it’s wonderful to know he made your rentals enjoyable. Thank you for sharing your feedback! - Isabella
Best service for quick turn around both picking up and returning.
Thanks for your positive review, Deb! We hope to see you again soon. - Isabella
Great service, worked with my insurance company, gave me two options of rentals, communicated well with me by phone calls to inform me of insurance and enterprise terms and when the rental was due back great location great service great communication!
Thank you so much for your kind words, Helen! We're thrilled to hear that you had a great experience with our team and appreciated the communication throughout the process. Your satisfaction is our priority! Looking forward to serving you again. - Isabella
Enterprise worked with my insurance company. They notified me of any changes and when it was due back, they gave me two options of rentals which was a plus the communication I had with the guys was fantastic. Great location great service great rentals thank you enterprise
The staff was polite and professional. They made the process very easy. Would definitely visit this location again when I'm in the area.
Thank you for your kind words, Ed! We're thrilled to hear that our team made your experience smooth and enjoyable. We look forward to welcoming you back next time! - Isabella
The car we reserved and confirmed in person never showed up. We were given a newly returned car that was crashed and filthy. No option to exchange.
Thank you for your review, Travis. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Location on 41A bypass clarksville tn does a terrible job at upkeep on vehicles. Pea ridge road location i have never had a bad experience. Pea ridge road gets 5 stars. 41A gets 2. They only get that because atleast it got me where i needed to go. May have shaken me to pieces in the process but i made it.
Thank you for your review, Juan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.
Hi Peter, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa