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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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My experience renting through Enterprise was great. They took care of my needs. On the first day, they brought the rental car to me where my car was being repaired. They showed genuine concern that I was satisfied with my rental.
TLDR: The most alarming part of this entire ordeal is not the confusion, the threats, or the constant pressure - it's the absolute void where customer service should be. If you rent from Enterprise and something goes wrong, you will be on your own. No one will help you. No one will follow up. No one will even acknowledge you.
My recent experience with Enterprise was so astonishingly mismanaged that I feel obligated to warn others. If anything goes wrong with your rental - even something entirely outside your control - you will be met with harassment and a complete absence of customer support.
Our personal vehicle was vandalized, and we needed a rental while it was being repaired. Insurance covered the rental, and when we picked up the car on Christmas Eve, the Enterprise employee assured us everything was handled and there was nothing to worry about. That turned out to be wildly untrue.
Starting the day after Christmas, I began receiving daily calls and voicemails from Enterprise. Assuming there was a simple mix up, I provided Enterprise with my insurance agent's information and the repair shop's contact details. I personally called both my insurance adjuster and repair shop every single day to make sure everything was moving forward. Enterprise, however, continued to behave as though none of that information existed.
The calls escalated into threatening emails from so called "regional managers," insisting the situation would be sent to their "Risk Management" team. Then came more voicemails and emails - all demanding action from me, while Enterprise refused to acknowledge any of the information I had already provided.
On the advice of my insurance agent, I contacted customer support and asked for an email address so I could document everything in writing. I sent detailed messages to Enterprise and forwarded them to customer support (*******@ehi.com).
Not once - not a single time - did anyone from Enterprise respond, follow up, or attempt to resolve the issue. I have since returned the rental and still have not heard from anyone.
Thank you for your review, Elisabeth. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Availability was an issue on the vehicle we initially wanted. They simply did not have the vehicle we wanted, but Kyle got us on the road in a vehicle that pleasantly surprised us despite our initial reluctant choice. The family vacation went pleasantly and the vehicle was comfortable and an overall good value.
Hi Rob, thank you for sharing your experience and for highlighting Kyle’s effort to get you comfortably on the road. We’re glad the vehicle worked out well and helped make your family vacation enjoyable. Your trust means a lot to us, and we look forward to serving you again. - Isabella
I always rent a vehicle if I need one from Enterprise on Clark Rd in Sarasota. The people are super friendly & incredibly efficient no matter how busy. The cars are clean & in great condition. And the prices are really good too!
Thank you so much for continually choosing us and for sharing your positive experience! It’s always our goal to provide friendly, efficient service with well-maintained vehicles at great prices, and your kind words mean a lot. We truly appreciate your loyalty and look forward to serving you again soon! - Isabella
Truck drunk like weed. So either they didn't clean the truck or the girl dropping it off smoked up. That would also explain why she was over 2hrs late to the scheduled drop off at a repair shop. Horrible customer service, and the truck was dirty (weed smoke residue smeared all over the windshield. The Riverside window didn't close properly either. Totally awesome when it's below freezing out. Use a different company.
Thank you for your review, Stephen. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Needed a rental car while mine was being repaired at Classic Coachworks. I made an error in requesting pickup at store. Nonetheless, Jack and Steve (Classic Coachworks owner knew I meant the repair shop! They are both great! They do a lot of business together and I so appreciated men taking over the details. Good experience all around! I recommend Classic Coachworks in Phoenixville!
Hi Barbara, thank you so much for sharing your experience and for the kind words about Jack and Steve. We're glad everything went smoothly despite the mix-up, and it means a lot that you’re recommending us. We look forward to helping you again whenever you need a ride! - Isabella
Enterprise was amazing for our rental services, we only needed it for a few days to go around town & not have to Uber everywhere. Liz answered all of our questions and had a good selection of vehicles. We would rent again.
Hi Millie, thank you for sharing such wonderful feedback. We're so glad Liz was able to help and that you found the perfect vehicle for your trip. We look forward to having you rent with us again. - Lisa
Easy to get the rental through the collision center i use. It made it so convenient and no worries! After my car was ready for pickup, the collision center notified Enterprise of the return. Brandon checked on my satisfaction with the service from Enterprise to make sure I was happy with the experience.
Thank you so much for sharing your great experience, Ellen. We're glad the seamless process provided peace of mind and that Brandon could help. - Lisa
The staff at the Middleton Ford location are warm and friendly. Professional, yet they have taken the time to get to know me and greet me by name.
Thank you, Curtiss, for your wonderful feedback. We're glad to hear that our team make your experiences welcoming and personal. Building relationships with our customers is a priority for us. - Lisa
Greg and Robert always strive for an awesome customer service. Friendly staff makes it easy to pickup rental. The best location on Saunders. Thanks!
Thank you for highlighting the excellent service Greg and Robert provide. We’re delighted to hear that our team make your experiences easy and enjoyable, and we look forward to seeing you again. - Lisa
Troy, the manager, at the monkhouse drive location, is a consonant professional service care representative. Could not be more pleased with his personality and his abilities. I have no complaint concerning our rental process at all. I look forward to doing business with him again, one day.
Thank you for your fantastic review, Kevin! We're thrilled to hear about your positive experience with Troy. Our team takes pride in providing top-notch service, and it’s great to know we met your expectations. We look forward to serving you again in the future! - Christina
I loved the customer service experience that i received when getting the rental everything was a smooth and Easy process with no issues, the car drove comfortably and smooth I loved it!
Hi Latoya! Your kind words made our day— we're thrilled to hear the entire experience was smooth, and that you enjoyed driving the car comfortably. Thanks so much for sharing this positive feedback! - Isabella
Fast service and nice cars to choose from. Everyone was very nice and friendly. I like you got a chance to pick from very nice up to date cars..
Thank you, Gwen, for your kind words. It means a lot to know our team made your experience quick and enjoyable, and that you loved the modern car selection. We look forward to serving you again soon! - Isabella
Easy to rent using my insurance claim. Extended my rental for nearly a month. I never had any issues with extending the deadline. Seamless process!
Vanessa, we truly appreciate you taking the time to share your experience. We're delighted the prolonged rental worked seamlessly alongside your insurance claim, and are here to make any future steps just as easy and stress-free. Thanks for trusting us every mile of the way! - Isabella
Worst rental experience I have ever had employees are rude sarcastic and just nasty they lie about car selection and don't have cars when they are supposed to go anywhere but here even if it cost double it's worth the extra money to not deal with them
I would give them a zero if I could
Hi Brian, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Overall, I had a great experience with enterprise Rent-A-Car. Alex got me on my way with my rental and he made it quick, easy and convenient for me. He showed great customer service, which I haven't seen in a very long time from companies. I will be using enterprise Rent-A-Car again for a family trip coming up soon. Thank you again!
Hi Steve, thank you so much for sharing your wonderful experience and kind words about Alex’s exceptional service. We're thrilled to have made your rental process smooth and look forward to helping with your upcoming family trip. - Lisa
The courtesy ride to and from home is a deal breaker. Staff was extremely helpful. Vehicle was in excellent condition. I definitely will use your company again
Manny, thank you so much for your kind words! We're thrilled the courtesy rides and our team's efforts made such a positive impact. We look forward to serving you again soon! -Christina
I already did. It's about charging for travel assistance with your GPS and being told it was not necessary to purchase in that the model already carried it. Only to get lost in small towns and end up requiring more gas and time. Then losing my glasses and no one seen them
Hi Brenda, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Christina
The Bartlett 64 hwy location was convenient to my home and they had a full size car like I needed. Friendly and helpful staff made my overall experience great. I will definitely use Enterprise again and tell others about them.
Thank you, Bridget! We're thrilled to hear you had a great experience with our team and found the location convenient. Your recommendation means a lot to us. Looking forward to serving you again soon! - Christina
Excellent, efficient and personable service. I've been renting cars for work and personal use for 32 years and the Enterprise in Wilmington is the best in the business. Personable AND professional.
Thank you for your kind words, Frank! We're thrilled to hear you had such a positive experience with our team. We strive for excellence, and your feedback means a lot to us. Looking forward to serving you again soon! - Christina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Michael, for sharing your thoughtful feedback; we're delighted to hear we could make your rental experience convenient and comfortable. We look forward to serving you again and ensuring every detail meets your expectations visit after visit. - Isabella