On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was stressed out from leaving airport and when I got to enterprise, they were right on me and got me right in my car. It was fantastic. Thank you for all your help.
Got car with steering assist and didn't know it. Driving rain didn't know what was. Thought I would spin out. Turned it off after I called a friend on what to do. Scared the crap out of me. My e mail doesn't work text me
Thank you for your feedback, Dane. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Your 3rd party help is a waste of money and a source of undue stress. The girl in the office was awesome and needed help. I was beginning to feel scammed by the 3 third party people who didn't accomplish anything.
Thank you for your feedback, Jayne. We're glad to hear you had a positive experience with our representative. - Lisa
Friendly staff at their Miamisburg Ohio location. Quality vehicles available at competitive pricing. Exactly what I would expect from Enterprise
Thank you for the positive feedback, Terrance. We’re glad to hear that you had a great experience with our team and found our vehicles to meet your expectations. - Lisa
Alex was extremely helpful throughout my rental experience. He is very knowledgeable about the rental process and nuances. He was able to put my peace of mind at a priority. He is a wonderful asset to this location and they are lucky to have him.
Thank you for your feedback, Christine. We're glad to hear that Alex made your experience enjoyable and prioritized your peace of mind. We appreciate your kind words. - Lisa
Customer service at location was great, car was good. My complaint is with the website I tried several times to make a reservation and couldn't. In fact the website does not recognize the Ahwatukee, Arizona location which I have been using for years. I finally had to call to make a reser vation
We're listening and would like to know more, Carla. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
My Enterprise experience was one of the best experiences I have had in a rental location. A gentlemen by the name of Kobe who worked as the receptionist helped me get into the vehicle I needed.
Thank you so much, Edwin, for sharing your positive experience. We're glad Kobe could provide you with such helpful and friendly service. - Lisa
Dirty car, low tire pressure, low eibdsgiled wiper fluid, broken key fob and absolutely no effort from the agent to remedy or spologize. Very rude treatment from the agent Tyler.
Hi Joy, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Very friendly staff. Clean establishment. Only issue is it's a small location with seemingly limited stock. Has a key drop box which is a big plus. They called right away the next morning to confirm receipt of car/keys.
Thank you, Sharon, for highlighting our team's friendliness and the convenience we aim to provide with our services. We appreciate your feedback and hope to see you again. - Lisa
All around amazing experience with Enterprise. Working with Elmogheera Hommeida was truly the best service I've ever had. Coordinating the rental and pickup was incredibly easy, and he took the time to clearly explain everything between myself, my insurance, and Enterprise. Hands down the best manager I've worked with.
When I returned the car, he walked me through the entire checkout process and how the deposit refund worked. Extremely polite, professional, and just genuinely great to work with. I would recommend him and this location a million times over.
Thank you so much, Jennifer, for sharing such kind words about your experience with our team. We take pride in providing clear communication and exceptional service, and it’s rewarding to hear it made your coordination and pickup smooth. We truly appreciate your recommendation and look forward to serving you again in the future. - Isabella
I was sold insurance I did not want! I bought insurance for 3 days ONLY. However, I was charged for the entire time, 16 days, I had the car. NO ONE told me I had to call and cancel after the 3 day! They suckered me to buy it for 3 days and did not explain the terms. If I bought insurance for 3 days ONLY, why would I want insurance for 16?! I Am Very Upset. They took the money out of my checking account when I turned the car in. I am hearing impaired and did not have my hearing aids on when they sold me the insurance. I told them that!
Hi Donna, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Great location, outgoing friendly personnel and great service! I like their park on site availability... That's the plus for me. Which is why I rented there many times because it saved me from depending on someone else to take or pick me up since I don't usually have.
Thank you so much for sharing your positive experience and for being a loyal customer. We're delighted our convenient location and friendly team have made your rentals smooth and easy. We look forward to continuing to provide you with exceptional service on your future visits! - Isabella
An Enterprise employee met me at the autobody shop and drove me back to your facility to get a car. That was so convenient and a great added customer service!
Melissa, thank you so much for sharing your positive experience. We're delighted our team was able to make things easier for you with that extra level of convenience. Your courtesy means a lot to us and encourages us to keep delivering great service. - Isabella
Glen Cove Enterprise handled EVERYTHING when I needed a rental as my car was being repaired! They picked me up from the dealership, handled ALL the paperwork and drove me back to the dealership to pick up my repaired car when I returned my rental. They were courteous and professional.
Thank you so much for sharing your experience, Franklin! We're thrilled to hear that taking care of every detail made your rental process smooth and hassle-free. It was a pleasure assisting you, and we’re here anytime you need us. - Isabella
The minivan used was exceptional and the representative, Zac, was very helpful and made sure I was able to get to my destination after returning the car.
Thank you for sharing your positive experience, Becky. We're thrilled to hear Zac provided attentive support and that the minivan met your expectations. We're here to ensure every trip goes smoothly and look forward to helping with your next journey. - Isabella
Brendan and Tyler go above and beyond with customer service. They make difficult times like needing a rental car as easy as possible.
Thank you, Charles, for your kind words and for recognizing Brendan and Tyler’s efforts to make things easier during challenging times. We’re committed to providing seamless service and are glad they made your experience positive. Looking forward to assisting you again. -Christina
Everything was fine, but I am fed up with receiving a rental without a full tank of gas. The scam is obvious, please stop. If I return it with less fuel than at pickup I get charged a penalty for refueling, and I doubt the car gets refueled so the company pockets the extra money. If I overshoot and return it with more fuel, then I just made a donation to a for-profit company.
We're listening and would like to know more, Adam. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Christina
Best customer service anywhere!
Great management and gracious helpers that make any transaction as smooth as possible!
Just a great experience!
Thank you for your wonderful feedback, Jimmy. We're thrilled to hear that you had a great experience and found our team helpful. Your satisfaction is our priority. - Lisa
My experience has just been terrible. My rental that I have now and the one before was just nasty and smelled terrible. The customer service from Jack on Karl Road in Columbus, Ohio was also terrible.
Thank you for your review, Sultan. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thanks. – Lisa
I travel extensively, so I rent alot of cars throughout the country, and frequently from this Gulf Breeze location. The manager here (Lauren?) I can tell makes customer satisfaction a priority, and challenges the team to do the same. This location is the best, the cars are always clean and ready to go. Positive recognition is deserved at this location. People make the difference, not brands, nor slogans, or scale. The people here are the difference. Great job!
Hi Brian, thank you for sharing such thoughtful feedback. It’s wonderful to hear that the team’s dedication and warm service make your experiences run smoothly. We look forward to welcoming you back. - Lisa
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience, Michele. We're delighted to hear we could ease the stress from your arrival and get you on the road smoothly. It’s a pleasure to have assisted you. - Lisa