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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The staff at 500 N. Main St are so helpful and friendly. I enjoy coming to their site to get pick up my rental car. I enjoy fast and friendly service.
Thank you for your positive feedback, Aaron. We're glad to hear you had a great experience and enjoyed our customer service and vehicle quality. - Lisa
Customer service was great! There were approximately 7 vehicles to choose from. 5 of the vehicles weren't detailed on the inside and had a lot of scrapes and dents. 6th vehicle, I was offered a free upgrade for inconvenience. I couldn't get that vehicle because it needed an oil change. 7th vehicle was brand new. I didn't like the vehicle because it was small, but I took it. The gentleman who waited on me was very apologetic and I believe a little embarrassed about the conditions of the vehicles. If I could rate the gentleman alone for his customer service, he would get 5 Stars. The location itself doesn't deserve the 1 star I gave. I find it odd, that a manager didn't check the inside of the vehicles to make sure they were detailed properly and ready for rental. One of the vehicles had cloth white seats. I couldn't believe the stains on the seats. Nobody in their right mind would sit on those seats. Also, I have never saw so many dents and scrapes on rental cars, and I have rented several. I will not be a return customer to this location.
Thank you for your review, Kenya. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Yes, like I said before it was not Enterprise itself. It was the car. It was a Nissan Sentra. I didn't like it at all. It didn't run good it shut off in traffic. You're very uncomfortable car to get in and out of, but I had to go see the doctor so I had to accept the car, but I'm letting you know now Thank you
We appreciate you taking the time to send us this review, Kevin. Have a nice day. – Isabella
Great service. James was really attentive and on the ball. Made it a pleasure.
Wes, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. – Isabella
The Staff was wonderful & friendly service. Thank You!
I do hope the prices are not as high next time. I think this is the most I've ever paid renting a car.
Maluk, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. – Isabella
Great experience I was able to get the van I rented.
Cynthia, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Best service any customer can get.
They make sure you will get the best deal and they clean your car very well and the manager will do anything she can to maker sure the customers satisfied.
Louis, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Friendly staff, car was clean and they worked well with Pike's CARSTAR, where my car was being repaired. The location was so convenient.
Hello Alaina, we are glad that we could help. Thank you again for taking the time to leave us this information about your recent visit. Have a nice day. - Isabella
It a good rental we could have use a big just didn't have money enough on the credit card but it was a good deal
Thank you for your praise and kind comments about our team, Winters. We hope to see you soon. - Isabella
Staff are very polite. Quick. Bad experience with car my son and husband cut there finger with very sharp metal trimming in center console. Did not do nothing about it.
Thank you for your review, Jane. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Enterprise is the only car rental company we use, after having 2 wonderful experiences with them. The people are kind, the prices reasonable, our deposit is quickly returned at the end, and anything we have needed, they've been there, within reason.
Thank you for your praise and kind comments about our team, A. We hope to see you soon. - Isabella
Gene was very helpful and they picked me up from my house!
Denise, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Thank you for your review, Derek. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Seemingly uncaring about bumping us back 45 minutes, which would have caused us to be late for an appointment, and we ended up paying for an Uber to their office to stay on-time
Thank you for your review, Roger. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Great car for our unexpected road trip, no issues!
Crystal, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Efficient and exactly what we needed for my granddaughter's visit from North Dakota.
Thank you for your praise and kind comments about our team, Laura. We hope to see you soon. - Isabella
Had the car I booked, easy process. Car was nice and clean. Also had low mileage. 10/10.
Cait, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Very friendly staff, clean vehicle and ready to go.
Andreas, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
My experience was great. I was able to complete my plans without any interruptions and enjoyed a beautiful vehicle as well. Thank You.
Helen, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Cheryl, for your kind words about our team and service. Looking forward to seeing you again. - Lisa