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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Daniel was amazing. He was so nice! He got me a perfect car for my family after our accident. He was so professional even after I expressed some concerns. Would definitely recommend this place if you get to work with Daniel!
Needed to rent a vehicle to help a friend move and since it was a weekday we didn't reserve a vehicle. Big mistake! Tried everywhere and found nothing. Took a chance and stopped at the Lauren's Rd facility in Greenville, SC. We got lucky they had 2 pickups available and very quickly we were on our way in an almost new very NICE Ram truck. Our renting agent was very friendly, professional, and helpful. Just a great experience. Could not imagine it being any better!
Hi Jeff, we’re so glad your spontaneous stop turned into a great experience. Your kind words about our team mean a lot and we hope to see you again. - Lisa
The car maintenance alert came on the 1st day and the AC DID NOT WORK! It was 80 degrees and we had an 10.5 hour drive to KC. It was miserable! The office knew about this because the temp was set to 60 degrees when the porter picked me up.
Hi Patrick, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
I got a flat tire and there was no spare tire but there was an air pump. After pumping air in tire, it all ran out because tire needed to be replaced. Tow driver had nowhere to take car because the site he was given to take it to had closed down, Replacement car wasn't in my district, I had to drive aways to get a replacement when another Enterprise was closer. The replacement car gas was almost on Empty. I made sure gas was full upon return of 1st car because I had just filled it up before the tire damage and 1/2 full on replacement car.
Hi Myra, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Staff was helpful, courteous and very friendly. The location was very convenient for me. Definitely I will comeback and try new models.
Hi Conrad, thank you for your kind words and for sharing your great experience with our team. We’re thrilled to hear the service and location exceeded your expectations, and we’re excited to welcome you back. - Lisa
I recently finished a two-week rental of the 2025 Chevy Equinox RT from Enterprise and was thoroughly impressed. The car was awesome—a joy to drive and a great companion for my trip.
The positive experience extended beyond the vehicle to the incredible staff. Dillon provided truly exceptional customer service. I deeply appreciated his patience and understanding throughout the process, and his overall professionalism made the pickup smooth and stress-free.
I also want to recognize Jesus, who was involved in my short trip to the shop. He was incredibly kind and managed to make what could have been an inconvenience a truly pleasant experience. He was a great person to talk with and was absolutely full of joy.
Thanks to the quality of the Equinox and the outstanding service from Dillon and Jesus, I would highly recommend renting from this Enterprise location.
Thank you for your fantastic review. We're thrilled to hear you enjoyed the vehicle and had such a positive experience with Dillon and Jesus. We appreciate your recommendation and hope to see you again. - Lisa
I had a great experience renting a car from Enterprise! They were very accommodating when I had to extend my rental agreement beyond what I had initially planned for.
Thanks for your positive review, Ashwini! We hope to see you again soon. - Isabella
I have been renting off Enterprise in Chiefland FL for some time and have never had an issue. This last trip I had to keep the car longer than I planned. Nicole at the Chiefland office took care of everything. I highly recommend Enterprise in Chiefland FL
Thank you for sharing your experience, Terry! We're thrilled to hear that Nicole provided excellent service during your rental. Your recommendation means a lot to us, and we look forward to serving you again in the future. - Isabella
Logan at the location was very knowledgeable and friendly. He made sure I was taken care of throughout the whole time i had the vehicle calling periodically to ensure there was no problems.
We're thrilled to hear about your positive experience with Logan! Our team strives to provide exceptional service, and it’s great to know he made such a difference during your rental. Thank you for sharing your feedback! - Isabella
Enterprise Somerdale exceeded my expectations and set the standard for what every rental experience should be! Reps were extremely helpful, patient, and informative! It was wonderful. Thank you guys so much for your help during such a trying time!
We’re thrilled to hear that your experience exceeded expectations, Janée! Our team always strives to provide helpful and informative service. Thank you for sharing your wonderful feedback during such a challenging time. We look forward to assisting you again in the future! - Isabella
Easy online reservations. Picked up the vehicle class I had reserved with no issues and was able to quickly drop off when my traveling was done. Staff were courteous, helpful and professional. Will use Enterprise for future rental needs.
Thanks for your fantastic review, Johnny! We're thrilled to hear you had a seamless experience with our online reservations and that our team provided you with courteous service. We look forward to serving you again for your future rental needs! - Isabella
Deposit isn't returned immediately with a debit card. However, if you use a credit card it's immediate. I have to wait 3 to 5 business days which is ridiculous in this so called digital age. I would have re-rented but I didn't have another $300.00 additionally since they hijacked my first $300.00. My mom broke her hip and we really needed a car but Enterprise totally dropped the ball for me.
Thank you for your review, DAnne. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
The Enterprise on Hwy 85 in Riverdale, GA has the best team ever! They are always friendly and accommodating. Awesome customer service!
Thanks for your positive review, Vickey! We hope to see you again soon. – Isabella
It was awesome every thing was great ally hobbs was amazing I couldn't ask for anything better she was able to help me with what I needed and she was very kind every business needs that kind of lady in their business
Hi Trish, thank you for taking the time to share your wonderful experience. We are thrilled that Ally exceeded your expectations and delivered the kindness and service you deserved. - Lisa
I have always had a good experience at this Enterprise location. Service was prompt and I was able to get a rental car very quickly.
Hi Lisa, thank you for consistently choosing us and sharing your positive experiences. We look forward to seeing you again. - Lisa
When it came time for us to pick up a car they didn't have one. By Time closing came they still didn't and they upgraded us to what they did have for the price of what we would have paid
Thank you for your feedback, Daniel. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The staff at Enterprise Leasing are always helpful and professional! Very friendly and always go out of their way to answer any questions I might have about the rental or the vehicle! I have used Enterprise Leasing for decades and always appreciate what they do!
Thanks for your positive review, Don! We hope to see you again soon. - Isabella
Great, always a pleasure working with Enterprise. The car was clean, comfortable, good gas mileage and I will always be grateful for the service provided by Enterprise.
Thanks for the fantastic feedback, Jerry! We're thrilled to hear that you had a great experience and enjoyed the car. Your appreciation for our service means a lot to us. Looking forward to serving you again! - Isabella
Customer Service always is amazing at my location. Super easy to check in and checking out. Plus the option of picking me up from home and later drop off is so convenient.
Thank you for your fantastic feedback, Summer! We're thrilled to hear that our customer service and convenient pick-up/drop-off options made your experience enjoyable. We appreciate your support and look forward to serving you again soon! - Isabella
They made everything easy and understandable. Very polite and respectful. Definitely professional. I would recommend enterprise to everyone.
Thank you for your fantastic feedback, Steve! We're thrilled to hear you had a smooth experience with our team. Your recommendation means a lot to us. We look forward to serving you again! - Isabella
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chloe, thank you so much for sharing your experience with Daniel. We're glad he could help you find the perfect car and we appreciate your recommendation. - Lisa