Overview
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
I've gone on 4 long family road trips now and it's great having a safe and dependable vehicle to go in. The staff in forest lake Minnesota have always been friendly and efficient.
Vehicle rented to me with bad brakes, bad tires sliding in the rain passenger door did not work window
Hi Nathan, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Everything was perfect we rented multiple vehicle for the draft and didn't have any issue with any other vehicles
Lonnie, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
I had a small issue which was quickly addressed. I really appreciated their professionalism. Will book with them again
Thank you, Ferhod, for your kind words. We're glad to hear that your concern was resolved promptly. We look forward to assisting you again in the future. - Lisa
Very efficient and knowledgeable and kind
Was upgraded at no charge because you didn't have the vehicle I reserved
Hi Richard, thank you for your kind words. We're glad you had a positive experience with our team and appreciate your understanding regarding the vehicle upgrade. - Lisa
I've always had a great experience working with Enterprise and my recent experience was also very pleasant. No complaints!
Thank you for your kind words. We're thrilled to hear you consistently have positive experiences with us. We look forward to seeing you again. - Lisa
Very fast and friendly service by Jay Bryant! We will always use Enterprise when we rent car or van.
Thank you for your kind words, Richard. We're glad to hear you had a great experience with Jay and appreciate your loyalty to Enterprise. We look forward to seeing you again. - Lisa
The check-in process was efficient and straightforward. The selected vehicle proved to be an excellent choice, offering commendable fuel efficiency. I recommend this service.
Thank you for your kind words, Zolena. We're glad to hear that your experience was smooth and that you enjoyed the vehicle's fuel efficiency. Your recommendation means a lot to us. - Lisa
The front end began to shake a little bit around 70 mph, the tires were only aired up to 29psi, I inflated them up to spec, that helped the vibration a little but it did help the steering which was a little sluggish most likely caused by the low tire pressure. The car did have over 22,000 miles, all in all it wasn't a bad ride.
We appreciate you taking the time to send us this review, Greg. Have a nice day. - Isabela
Enterprise always provides me with a flawless car rental experience. They could not make the experience any easier and always come and pick me up and drop me off. Their employees are always top notch.
Reserve car ahead of time only to find out when we got there, they did not have the car. Then why do they have a reservation on their website. It means absolutely nothing.
Hi Richard, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Vehicle was great. Midsize SUV was just what we needed. The people at the John W Carpenter in Dallas was great. Very, Very helpful. Suggestion - keep instructions for all of the controls in the vehicles - would help on long trips.
Thank you for the wonderful feedback, Cathy. We're glad to hear the Midsize SUV met your needs and our team provided great service. We appreciate your suggestion. - Lisa
Enterprise is my go to car rental company! I cannot begin to express how awesome all of the representatives have been for me, especially Kyler, Trey, and Kyle at the downtown Washington St. Location in Wichita KS, and also Matt at the Greenwich Rd. Location as well.
Hi Janie, thank you for your kind words about our team, especially Kyler, Trey, Kyle, and Matt. We're thrilled to hear you've had such positive experiences at our locations. Your feedback motivates us. - Lisa
Jessica was extremely helpful and genuine. She made a difficult situation easier. We were forced into a car long term because ours was stolen and her actions of listening to a customer vent although the situation being irrelevant to her meant so much more than she could have anticipated. I typically use Avis because of work discounts and was using enterprise because of insurance. Due to my experience with her I will always consider enterprise as well now.
Thank you, Lisa, for sharing your positive experience with Jessica. Our team is dedicated to providing genuine support, and it’s wonderful to know it made a difference for you. We hope to see you again. - Lisa
I love renting at Enterprise. I can plan my trips without any troubles. The staff who work there make it easy for me all the times.
Thank you for your kind words, John. We're glad to hear our team has made your rental experiences smooth and enjoyable. Your satisfaction is our priority, and we look forward to seeing you again. - Lisa
Very easy experience! Did the pre check-in and got our car in about 5-10 minutes! Retuning it was a breeze; drove in, got out, answered a few questions, and that was it. Car was clean, easy to drive and got good mileage. Will definitely rent from Enterprise again.
Customer experience was perfect. My choice of vehicle was readily available. It was clean and I believe a new vehicle to their rental fleet. I was able to get a ride to the car dealership as well. Very happy with the reservation process, choice of rental fleet and customer experience. The location I used was on Moana Dr, Reno NV.
Thank you, Connie, for your wonderful feedback. We're thrilled to hear you had such a positive experience with our rental process and fleet. Your satisfaction is our priority, and we hope to see you again. - Lisa
I had rented a crossover SUV but all they had was a minivan. After a 2,200 mile round trip I wasn't disappointed. Staff was courteous and I will definitely rent from Enterprise again.
Thank you for your fantastic review, Brian! We're thrilled to hear that the minivan met your needs for such a long trip. Our team always aims to provide great service, and we look forward to welcoming you back for your next rental. Safe travels! - Isabella
The staff was great and accommodating, however the vehicle that was given to me was dirty which took from the beauty of the vehicle. We paid a lot because it was a luxury suv but the uncleanliness took from the great experience
Hi Brenda. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Customer service very professional, courteous, and friendly. No longer wait. Car was exactly what I requested and reliable.
Thank you, Judith. We appreciate your kind words about our team and are glad to hear you found the car to your liking. - Lisa
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- St. Louis, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, Danielle. We're glad to hear that you've had reliable vehicles for your road trips and that our team has been friendly and efficient. Your satisfaction is our priority. - Lisa