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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Efficient and convenient for me - Enterprize. I was urged to remind the dealership about my insurance policy and to let them know I might need it longer than it was allowing for the repair to be done - but imagine my surprise when early in the 3rd rental day, the repair task was completed! I was grateful for that!
I obtained a rental at the Woodbridge VA location due to a collision incident with my car and the process was seamless. I was in a rental within minutes! During the weeks with the rental, anytime I called to ask
Questions about extending the car due to my insurance claim the employees were always professional and provided excellent customer service. Viviana Pazos and her team are top notch!
Thank you, Sandra, for sharing your positive experience at our Woodbridge location. We're delighted Viviana and the team provided seamless service. Your feedback motivates us to keep delivering top-notch support to all our customers. -Christina
Tanu is Awesome, Professional and Friendly. She goes above and beyond to accommodate customers. She helped in making my experience Great and yes, I will use Enterprise again.
Thank you, Kim! We're thrilled to hear about your positive experience with Tanu. Our team strives to provide exceptional service, and it's great to know Tanu made a lasting impression. We look forward to serving you again soon! - Christina
Excellent service, good reliable clean vehicle. I did not like the return service options, only needed 3 days, had to pay for 4 due to the discontinued after hours drop off.
Thank you for sharing your experience, Allen. We’re glad you appreciated the service and condition of the vehicle. We look forward to providing an even smoother rental with you in the future. -Christina
I was told one price by corporate enterprise and then another price when I got to the actual location, causing me to have to re-schedule the rental for this day and miss a day of work. The Enterprise location was exceptional. Manager is 💯. That location is always great. Good people, good service, good cars. Straightforward and no games.
Enterprise corporate that took my reservation for the previous day... gave me a deposit price way shorter than what it was actually, told me I could pay in cash and THIS LOCATION DOES NOT TAKE CASH, so maybe they can read that... you also have to pay for your deposit and total rental cost upfront, which they (E. CO.) told me I could pay the deposit and schedule payment for the rental as well with my card [FALSE]. You have to pay for all of it on 1 card, in your name. No charging multiple cards for your rental.
So... Enterprise local location... freaking amazing.
Enterprise Corporate... study your own policies and try not to $#*! me next time... you cost me hundreds in lost wages for that 1 day. Thank you. Ok. Bye.
Thank you for your feedback, Wylie. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
After having a reservation for a couple months, they didn't have what I reserved. Then it was like I was in between a fight between two locations. I understand systems go down, but if the system is down how do you tell a customer that all the autos in the lot are reserved, so why was my reservation not saved?
Hi Adele, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental locations, reservation number and your contact information. Thank you. – Lisa
The guys at this establishment were extremely helpful, knowledgeable, polite, and made each customer feel as if they were the only one. Joe and crew are great assets to this company.
K, thank you so much for your kind words and for highlighting how Joe and the team made your experience special. We are truly grateful for your thoughtful feedback and look forward to serving you again soon! – Isabella
Greeted by friendly staff and was in my way shortly afterwards. The car was nice, clean, and reasonably priced. The Speedway Indiana location always takes good care of me. I have rented there many times for work and personal use and have had nothing but positive experiences.
Andrew, thank you so much for your kind words and continued trust—it’s wonderful to know our team at Speedway Indiana consistently makes your experience smooth and enjoyable. We truly appreciate having you as a loyal customer and look forward to serving you again soon! – Isabella
The pickup and return could not have been easier. The staff at both locations were friendly and efficient. The Pacifica van was very nice and the perfect vehicle for our winter cross country trip.
Carole, thank you so much for your kind words! We're thrilled to hear the Pacifica van served you well on your winter cross-country trip and that our team made pickup and return easy. It was a pleasure having you, and we look forward to helping out on your next adventure! – Isabella
They are good team work
Attended people with respect no any discrimination at all
Very good listeners,. Very good experience.
Rachel, we’re truly grateful for your kind words! It’s so rewarding to hear that our team made you feel respected and listened to throughout your experience. We look forward to assisting you again soon! – Isabella
I would give zero stars but it won't allow me to. You will be treated like yesterday's trash at this establishment. I will walk before I rent another vehicle from Enterprise.
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Richie, the store manager, was incredibly helpful. He got me the very last rental car on time and took care of everything last-minute. Honestly saved my trip — thank you!
Kamille, we’re thrilled to hear Richie made such a positive impact on your last-minute trip. Please know it’s our hope that everyone banks on the same reliable service going forward. Thanks so much for sharing your experience! – Isabella
Staff was quite eager to make arrangements to meet my emergency needs. They did so in a quick fashion with efficiency and accuracy. The courteous staff made a chaotic situation less stressful.
Thank you, Barbara, for sharing your experience. We're pleased to hear our team could respond quickly and help alleviate the stress during your situation. - Lisa
The team at Enterprise offered great customer service, they were friendly and very helpful. It was very refreshing to see the emloyees enjoying their work. Thank you.
We appreciate your feedback, Andrea. It's wonderful to hear that you had a positive experience and noticed our team's enthusiasm. Thank you for choosing us. - Lisa
I was stressed out from leaving airport and when I got to enterprise, they were right on me and got me right in my car. It was fantastic. Thank you for all your help.
Thank you so much for sharing your experience, Michele. We're delighted to hear we could ease the stress from your arrival and get you on the road smoothly. It’s a pleasure to have assisted you. - Lisa
Got car with steering assist and didn't know it. Driving rain didn't know what was. Thought I would spin out. Turned it off after I called a friend on what to do. Scared the crap out of me. My e mail doesn't work text me
Thank you for your feedback, Dane. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Your 3rd party help is a waste of money and a source of undue stress. The girl in the office was awesome and needed help. I was beginning to feel scammed by the 3 third party people who didn't accomplish anything.
Thank you for your feedback, Jayne. We're glad to hear you had a positive experience with our representative. - Lisa
Friendly staff at their Miamisburg Ohio location. Quality vehicles available at competitive pricing. Exactly what I would expect from Enterprise
Thank you for the positive feedback, Terrance. We’re glad to hear that you had a great experience with our team and found our vehicles to meet your expectations. - Lisa
Alex was extremely helpful throughout my rental experience. He is very knowledgeable about the rental process and nuances. He was able to put my peace of mind at a priority. He is a wonderful asset to this location and they are lucky to have him.
Thank you for your feedback, Christine. We're glad to hear that Alex made your experience enjoyable and prioritized your peace of mind. We appreciate your kind words. - Lisa
Customer service at location was great, car was good. My complaint is with the website I tried several times to make a reservation and couldn't. In fact the website does not recognize the Ahwatukee, Arizona location which I have been using for years. I finally had to call to make a reser vation
We're listening and would like to know more, Carla. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
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Hi Gloria, thank you so much for sharing your experience! We're delighted to hear that everything went smoothly. Your kind words mean a lot to us, and we look forward to serving you again in the future! -Christina