E.ON Energy

We waited months to get an appointment to have a pay as you go meter fitted. Which they cancelled AFTER I had wasted almost 8 hours waiting for them and basically taking the day off. Rescheduling seems impossible. When we complained, the employee on the phone was shockingly rude and basically told us we can f*** off if we're not happy. Beyond disappointing.

I keep getting a reminder for a bill already paid £113.49 just had £10 fine from my account £7.48 in credit dealt with 3 account helpers told to ignore bills as i owe nothing tried phoning them just get music and they hang up they are totally useless. Total stress.

E-on sent a final estimated bill on a new build house, which I said I would not pay until it was an actual reading supplied via industrial flow by my new supplier who I had switched to, The amount in question is £68.22, have e-on done anything about it well yes, they have sent me a letter threatening court and debt collector action if I don't pay. Good luck with that e-on...

Poor service. I tried to resolve several issues with them but just got given the run around. They also just announced they are increasing the cost of both our gas and electric, like we still aren't in a cost of living crisis

Incredibly inept company. Staff seem unable to read or listen. Informed them that I had moved but they continued to send estimated bills for my old address despite giving closing meter readings. At my new address, they persisted in trying to contact the deceased former occupant, even after being told he had died a few months before. A matter which a responsible company would deal with in two or three weeks took them four months! And they still didn't have it right then. Don't expect any apologies from them. They seem to be staffed by a bunch of badly-trained incompetents, some of whom can be rather insulting, and will not apologise for their own mistakes. Incredibly bad customer service.

Disgraceful! Had 5 cards in 2 years all at fault, there's! And losing £100 ever got back from cards...happened before lock down but this last issues takes the biscuit. Terrible customer service throughout - takes hours to get through to anyone unless you are wanting to purchase something and even then they are about as useful as a chocolate teapot, comes to
mind as that's exactly what another customer thought also!

Why when fuel prices were higher, and I had heating on through the winter my bills were lower and I got a £400 rebate.
By sheer coincidence (I think not) prices have dropped I'm not using any heating but my bills in summer are higher than winter and the smart meter is never correct. I have been sending in my own readings which were always lower but suddenly prices drop, and my usage allegedly increases in the warmer weather when I use less fuel.
There are thousands on social media now asking the same of Eon, but no one is addressing it
I asked and got a reply from Aisling who doesn't seem to do anything but give standard scripted replies.I
Up to prices dropping my bills were always in credit, still someone has to pay for the bonuses.

If it were possible I would like to give E.ON zero stars for this rating but unfortunately it isn't. As seems to be the trend here I advise you to stay away from this company if you value customer service and your sanity. We have had nonstop issues since moving into our new home in November and not once have they even remotely attempted to deal any of them. They are rude, stand-offish and will generally simply ignore your emails/calls if you are trying to tell them something they don't want to hear. I quite simply have nothing good to say about this company.

I understand that energy prices have risen but these people are ruthless. I racked up a lot of debt in 2021 and still trying to fix it in 2023! With little to no help from these guys. Not to mention I've repeatedly asked to make a payment plan that is affordable. They dismiss it. They estimate I use £3000 of gas a year alone which is rubbish. My meter readings are no where near that. Due to these estimates they won't come to a suitable payment plan. Overall frustration. They also keep trying ti take the entire debt from me every month despite telling them no. Affects me credit rating but they don't give a rats. AVOID. LIKE. PLAGUE.

If it were possible, I would give zero stars. Spoke to several people who gave me different information each time whilst trying to close an account. Was informed the account was closed in December only to find out in February that it was not closed. At this point I owed so much money and they took absolutely zero responsibility for their mistakes. An absolute swindler of a company, I would recommend them to nobody.

Since Eon Next took over from Npower, they are just as worse. They keep sending 2 seperate bills for gas and electric, even though I am supposed to be on dual fuel. They recently sent me a gas bill for 62.00 for 1 week of usage, even though I haven't used this amount of gas. I tried to call them, yet get out on hold for 1 hour. I also wrote to them and so far no response. Their customer service is a disgrace! They deserve zero stars at best.

I have been with Eon for some time... however I have recently switched to new provider. The final bill was whooping £270 even I had smart meter that they installed themselves! Tried to ring and sort out but they pass the blame onto my new supplier... I have never had any problems with them in the past but if you switch, would recommend to make sure to check before they take money. It was hard as I have 2 kids to feed too they left me with very little money to spare for one month...

I don't usually make posts, but the poor service from Eon I feel must be noted, they have been unresponsive, uninterested and unable to remedy their own errors and incompetence. You make formal complaints they take 3 weeks to even pick up the complaint and then take a further 3 days to make contact. From my experience I would not recommend them as a supplier.

I won't hold my breath with any further communication from them as the resolution "manager" has not even had the common courtesy to call me back after she could not hear me on the phone (I believe that is a problem at her end as I receive many calls each day), but sent me an email putting the responsibility back onto the customer. All you want to do is fob people off...

Company is terrible, claim they'll handle an issue and don't bother.
Had a problem with our metre for 4 weeks, they said they'd build a smart metre around the board, still haven't come to do it. We cannot top our metre up as it won't work, they keep claiming they'll call back and then give excuses
They have an asbestos team that don't handle asbestos, it's pointless having a team in that field...

If i could give this company no stars i would, i left 4 months ago, and i am still waiting for a refund of over £900, everytime i speak to them they just say they have re-issued the cheque. Absolute Cowboys

This is the worst company we have to deal with ever! They do not deserve even 1 star. We moved into a house on 30 April. The previous owner was with them but we opted for Scottish Power. We supplied meter reading to SP so they can send to Eon and they sent bigger meter readings. They say SP should send the meter readings. They confirmed to us these were sent but Eon says they did not receive anything. We want to pay for what we consumed not more. Since then we have provided images proving the meter readings through email, chat, we tried to call so many times and the advisors closed the phone. Under no circumstance, we can`t solve the problem with them. They did not send a proper bill with those readings and what we consumed but they made sure we received 3 increased bills and the last one mentions the DEBT collection agency. I am fuming! We have to search for legal advice.

My partner has a property which he lets out' when the last tennants moved out in late November' l contacted eon and switched the contract to us. I specifically told them it was a short term contract as we were going to redecorate and re let. Nobody was living at the property, no central heating was used only electric, when the decorating was taking place' which was only a few days a week. Meter reading were taken and given by photos and sent to eon, each month.
In February' three months later l cancelled the contract and received a bill for £1700, how can eon justify such overpriced bill for a few units used' my advice is don't use them.

I'm absolutely appalled by eon my bill is normally £64 a month this month they have tried to take £1,936.00 from my bank I've checked my online account they want this much each month there is no way I'm using this much gas and electric kids at school in day I'm at work. Absolute joke. I know bills have gone up but surely not that high there is no way on this earth I can afford that. Cheers Eon Merry Christmas to you to

Countless bad customer service experiences, then i used the ombudsman, you need to be organised when complaining. In the last 3 years 4 payments to me of around 50 pd each, 2 payments of 150,1 in the pipeline. Eon the gift that just keeps giving. Mike

Spent over 30 minutes on phone as needed help with meter reading even though have smart reader. Lady assured me did not need readings as my bill was on actual readings but just received email stating need to give readings as smart meter not working. They are always giving out wrong information.

Now spent 3 months with scaffolding outside my house waiting for solar panels to be installed. 3 failed installation dates. Utterly, utterly chaotic. No response to complaint lodged in August. Just terrible customer service. Look elsewhere for solar panels - avoid these guys.

E-on repeatedly sent us a bill demanding money when we have never signed up to have an account with them. Can't get through on the phone, the online chat doesn't work and they have ignored the two letters we've written.

Have had to get Citizens advice to take up our case.

E-ON are refusing to make refund of overpayment of £600. So far ten emails only two replied to. A terrible company. Effectively stealing our money. I have sent them all information asked for including photos of meters. They are a total disgrace and should be sanctioned by OFGEM. Gail.