E.ON Energy

Worse customer service ever. Even supervisors and mangers read your notes and complaints incorrectly. Cost me cash due to their incompetence. I am locked into contract with them and will switch at first available opportunity when exit fees don't apply and will never use them again.

Back in December 2021, I agreed with EON to have solar panels installed as I wanted to become more sustainable and reduce my energy bill.
After many months in waiting, they have started to give me a mix of reasons - and lies - why the installation couldn't take place. It went from not having any engineers trained to do the job (!), to my gas pressure not being compatible with having an electricity smart-meter installed (don't see any logic there AND the gas is supplied by EoN too), to now telling me that actually the reason is that there is not enough space in the cupboard to have the meter installed.
To note that my house was built in 2017. Hence if I can't install solar panels then I'm wondering who can? I'm being passed from one team to another at EoN and nobody can advise or got a clue. This is incredibly disappointing coming from what is supposedly be a leading energy company claiming wanting to help with the energy transition.

I changed supplier from EON to another provider when I moved into a new home as we were with someone else previously. It took them 3 months to get the correct meter readings so I could settle the account. Phoned in multiple time to see what was going on and was advised they were awaiting the readings from the new supplier and for me to wait until they were received. When they were corrected and I was sent the final bill I paid it. In the background they marked me as 2 failed payments on my credit report and subsequently I failed a mortgage application. Even though their call retention is 6 months, and this was only a few months after, they refused to remove the bad marker as the persons I spoke to did not record all the information on the calls. They also "coincidentally" were unable to listed to the call to confirm what they told me. Really Disgusted.

Built up a substantial amount of credit with e-on over a few years of them over charging me for gas and electric. When I tried to claim it back they made it extremely difficult, after speaking to multiple people over several months I did end up with it back in my account but it was extremely painful.

On another property I had the same problem which I never managed to get back, they just send you round in circles with all their staff saying different things.

The final strike was when their engineers came to fit smart meters and ruined my carpets. Stains left next to the gas and electric meters where they've trodden in something or spilled oil on the carpets which won't come out.

Had nothing but issues with e-on and I wouldn't recommend going with them, I certainly won't be.

After making a complaint about my carpets they've said they can't do anything about it and wouldn't accept any responsibility.

Appalling customer service from start to finish.

EON.wow. They have excelled themselves in the worse customer service possibly experienced. This company refuse to open a complaint, refuse to respond to emails, refuse to do anything to help. I even emailed the CEO, and still no response. They lie on their website saying you can contact the CEO, their complaints procedure is also a lie as they don't follow it.

I am extremely annoyed by this company. Very unprofessional team that does not understand a thing they are doing. Not a single employee managed to do their job properly.
Even after contacting them 3 times they couldn't simply change the account holder for the flat. I moved out a while ago yet they keep annoying me with their persistent calls. I clearly told them the details of the new person. Specifically told to delete my details. Yet here we are with the same problem again.

Impossible to get anything resolved
I have been trying to resolve a issue for over 8 months - We have been overcharged by ******* units on a unused storage property and despite weekly phone calls and promises of a call back as yet our issue remains - We were promised a call back from a manager today and nothing again.
Our all time use is around 1500 units and the last "Estimated bill" was 3500 units for 7 days use!
This generated a £4500 invoice for 7 days electric in a 5m x 3m flat!
Weekly promises of a call back never materialise - Please steer clear of these cowboys

Back in 2019 they gave me a bill for 930 pounds said it was my overusage after refusing to pay for months and arguments. They gave me the final actual which was 400 pounds.

Few weeks ago they they send me a bill for 43 pounds. And said it was form 2019. Today I got a letter referring me to debt collect agency for 53 pounds. All I can advise to whomever reading this please stay away from this supplier... they will drag u down to hell

Seriously bad boiler installation! Please do not use eon to install your new boiler. We had ours fitted last year and they left a leak in the pipe! They left us with a gas leak in our home for over a year due to a rubbish installation, a gas engineer said it was an explosion risk and commented on the quality of the installation as terrible. Very disappointed in eon, have yet to receive a reply to complaint now for 2 weeks!

I took part in this Mondays energy saving event. They said I would get my results within 72 hours which I have not! I know I reduced my consumption by over 20%. You complain and they just close the complaint. My advice is avoid this company if you can.

As a former employee of this company I've seen first hand just how horrible of a company they are. When we were in training they told us they didn't care about customers getting angry and leaving as for every 4 customers they lost they gain 10. That should be example enough of what they think of their customers.

Avoid this Energy Company, they sent me a Bill after 3 years for 369£ outstanding, with a threat to take me to the debt collection, so beware of this company.

I cannot hold off any customer care after waiting for more than 10mins for two days. Account 0157 5964 8140

Will never use them again for the rest of my life

You change me with£418.00 for 3 months!
You're a thief!
No one have to be with: EON;
They still you're money! People struggle with jobs, money and their life, and this idiotic group go in you're pockets!
Corruption and thiefs!
Everybody will regret!
Stay away from this company

This is supplier is to be avoided at all costs. A miscommunication between their staff members and a dispute with the new supplier, ended in paying a final bill "twice". Their complaint service is geared up to absorb the customer's anger by saying " We sincerely apologise for this mistake however you still have to pay"

EON is the current supplier of a property I moved in early in September. I have sent multiple messages on WhatsApp and Messenger, multiple emails and have phoned literally over 20 times (!) always waiting over half an hour. Their working hours are 9-5 meaning that someone (like me) working a standard 9-5, will have to leave work to phone them up.

Current situation is that they are supplying energy to my flat for over a month now and I cannot pay them because I can't create an account with them
At this point I absolutely do not want to create an account with them and I am hoping that OVO energy will soon be able to take new customers

My daughter has a prepaid meter and for months and months (I am not kidding) she has had nothing but continuous problems when trying to use the app to top up. When she has been on a 12 hour shift and comes home to no electricity because she cannot wait on the phone to top up by phone (and they close at 8pm) it disgraceful. The money they charge people who are on prepaid meters is truly disgusting. These companies should be ashamed of themselves. I have been waiting 20 mins to top up by phone!

No gas from 2pm till now! Dinner no cooked for my 2 little ones- what more I was on the phone with them for over 5 hrs! No help at all! Rude customer service! 2 kids under 5 no warm food, no heating no bath! Shame of you eon!

I have to say after today I'm seriously looking for another energy supplier and I will be putting this review on all the review sites I can... This morning Saturday August the thirteenth I woke up put the water on and it was charging me day rates in the off peak period(this was 07.00) as I know because I budget very well and make sure I don't use what I don't have to... I then what's apped Eon at 07.26 no reply so at 12.20 I messaged them on Facebook and Twitter again no reply it is now 16.33... How can a company have three portals to contact them and when you do it's over NINE HOURS and still no reply. Over four hours for Facebook and Twitter this is the worst example of customer services I have ever experienced...
Charging me double the price, I reach out to you and your customer service and nothing...
I would not recommend this company to my worst enemy

Incompetent customer service! Very difficult to contact customer service. My partner and I bought a new house and the previous owner was under EON. EON refused to switch us to EON, claiming that they can't process new customers during Covid crisis. The only way to setup the energy in our names was to use the uSwitch service. How they manage to get new customers is a mistery to me!... we were then incorrectly billed to 'the occupier' and letter showed wrong billing periods. We provided meter readings numerous times and asked for a correct bill to be made out in the correct name, but till this day, even after numerous calls this has not happened. Several emails over the last 8 months still remain unanswered. We have wasted so much time with EON trying to sort this issue, but no success. To make matters worse they have put negative marks on our credit score! This incompetence is really quite incredible!

I've found eon a very pleasant, easy company to use.
Switched 3 years ago and downloaded the app which has obviously had a lot of thought put into it, you can

Web chat customer service
Arrange refunds
Change direct debit dates
Change amount payable
Email them
Check tariff

They pass on goverment grants fast, I had a troublesome debt wiped off and my bill halved til March 2024

Ive always found customer service very helpful, polite and have never had any issues in the 3 years I have used them.
Well done eon for amazing service and for making sure your customers get the discounts fast when goverment grants are given.

My house was empty for 8 months, I continued to pay my direct debit but no usage and they still demanded £47 final payment after my final meter reading. Gas from 19th Jan - 16th feb was £92! Man on the phone was adamant it was all correct so my house cost me at least £700 to stand empty. A new build energy efficient house, EON need new calculators and decent software for billing. I'm sure I'm not the first they have robbed blind. Would definitely not recommend these to supply your energy.

The customer service need to be replaced asap.Also,whats the point of having an option in english if your customer service dont speak it.Just lousy regardless like most of the other companies.Its not the company persay the ones representing it are needing to be monitored and replaced.If I need to close an account then let me be able to dont put me onto a call that hangs up.

WORST COMPANY - Avoid for peace of mind. The payment is made in full they still forward you to their debt collection CST LAW who keep on harassing you with sms's and then send letters for a charge 15 days after the payment has been made to their account... they are prompt to notify you to pay but not to stop such messages... a charge levied which shouldnt be there. Staff are extremely rude on the phone, not helpful and unwilling to help. Why should we pay any aditional amount if the full account has been settled. Worst Customer service... they are forgetting business are still struggling due to the pandemic!