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E.ON Energy has a rating of 1.2 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about E.ON Energy most frequently mention customer service, smart meter, and debt collection problems. E.ON Energy ranks 100th among Energy Efficiency sites.
I have to say after today I'm seriously looking for another energy supplier and I will be putting this review on all the review sites I can... This morning Saturday August the thirteenth I woke up put the water on and it was charging me day rates in the off peak period(this was 07.00) as I know because I budget very well and make sure I don't use what I don't have to... I then what's apped Eon at 07.26 no reply so at 12.20 I messaged them on Facebook and Twitter again no reply it is now 16.33... How can a company have three portals to contact them and when you do it's over NINE HOURS and still no reply. Over four hours for Facebook and Twitter this is the worst example of customer services I have ever experienced... Charging me double the price, I reach out to you and your customer service and nothing... I would not recommend this company to my worst enemy
Back in 2019 they gave me a bill for 930 pounds said it was my overusage after refusing to pay for months and arguments. They gave me the final actual which was 400 pounds. Few weeks ago they they send me a bill for 43 pounds. And said it was form 2019. Today I got a letter referring me to debt collect agency for 53 pounds. All I can advise to whomever reading this please stay away from this supplier... they will drag u down to hell
Stay away from this supplier, i am wrongly charged and everytime they have new story to narrate without any outcome
Eon got my flat mixed up with a neighbour and I was left without electricity for six months while they sorted there mistake in July 12.
Big thank you for Sadia how was very helpful and outstanding!
Best customer service in a very long time!
Thank you again, Sadia!
Been trying for months to try & get in touch with customer services, always a technical issue, these people are a waste of time,
KEEP AWAY
Whatever you do don't go with EON for your Solar panels and battery.
After doing some research on Solar panels with a battery, I opted to go for EON thinking they were a big energy company, good reputation and they'll look after you. When I researched their website, the timescale was quoting 4-6 weeks for installation. Wow winner I thought! My Solar journey started in March 22 with EON for solar panels and battery. I eventually got an appointment after the 1st attempt didn't materialise even though I waited to be called all that day. I eventually got a quote that I was happy with in April and agreed to have the solar panels and battery installed. I paid in full in May and was just waiting for an installation date. June, July, August and September came and went, and I waited and waited and waited! After many, many phone calls and being fobbed off I eventually got my complaint escalated. After more phone calls and emails complaining and complaining, I got a phone call in October to say they are ready to give me an installation date. WHOOPEE! November 11th was chosen, EON said somebody will be in touch nearer the time. November 8th came, and I rang EON to say nobody had been in touch and there was no scaffolding up. They told me not to worry, they said somebody will be in touch probably the day before. November 10th came, and I rang EON to say nobody had been in touch and there was still no scaffolding up. Guess what, did anybody come to install my Solar panels and battery on the 11th of November, YES YOU GUESSED IT, NO! I phoned EON and asked could somebody senior give me a ring that day to explain why my installation didn't go ahead. I am still awaiting that call. It has been an absolute shambles my solar journey, an absolute nightmare. I have invested part of my pension in this investment/project and was looking forward to lower energy bills. It is now in the hands of the energy Ombudsman.
Never had such bad service for a product that I've purchased and waited so long for, I felt I had to write this review to warn others.
Ian
My son and his 6 yr old daughter are freezing and can you get through to EON NOT A CHANCE ring this number, ring that number TOTAL JOKE
Tip for consumers:
Do not entertain eon
They overcharge you, don't get back to you and make threats regarding payments that are unrealistic
Illegally broke into my property - do not use this company- appalling behaviour will sue this company -AVOID LIKE THE PLAGUE
Tip for consumers:
Fraudulent
Products used:
Gas
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Millions of people get their gas & electricity from E.ON, one of the UK? ۪s top energy suppliers. Discover why E.ON is one of the UK? ۪s top energy suppliers here.
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