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Australia
1 review
1 helpful vote
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V buck trouble
September 25, 2023

So I got this card off a friend for the 2800 vbuck card and no matter how hard I try to login the PlayStation account it says sign in with the email used to create the account ok invalid try again invalid I check the email made with the account on the PlayStation and it's the literal exact same and still don't work don't get the vbuck cards there just rip off get the PlayStation store cards it's so much quicker and easier

Date of experience: September 25, 2023
Missouri
0 reviews
0 helpful votes
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Account Management Overcomplicated and Confusing
January 24, 2022

Logging in. Linking and Unlinking accounts. They make this process nearly impossible just to play video games. I talked with their support chat and found out I had something called a "nameless" account which I had no idea what that was but had to switch it to a full account to use my Fortnite account on different consoles or something like that. If it sounds confusing, that because it is. Still never figured it out. If you link one account to epic with your Xbox nearly impossible to link that same account to Nintendo. I don't even know how to explain it because it makes no sense. I spent hours trying to figure how to do things that should be simple. Once you link accounts you can never change the account that is linked only unlink it. Again I don't know it's too confusing. My head hurts just thinking about it. Whoever came up with this process of linking and unlinking accounts and locking accounts linked should be fired immediately. You should have a one username and password to use your account on all platforms and consoles. All of this extra security/linking BS is unnecessary for VIDEO GAMES.

Date of experience: January 24, 2022
Connecticut
1 review
0 helpful votes
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Terrible service not helpful at all. Asked to cancel subscription because Epic would not let me in on the pc but service person was not helpful at all.

Date of experience: May 4, 2022
Arizona
1 review
0 helpful votes
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I bought hogwarts legacy and I cannot play it because my pc cannot run it and they won't give me a refund or give it to me on a different playing platform.

Date of experience: March 17, 2023
France
1 review
0 helpful votes
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So I only use Epic for Rocket League really and play Fornite around once a month. I was banned from Fornite for 24 hours on the accusation of "Exploiting" which is an impossibility in my situation for a number of reasons. I proceeded to not open Epic Games launcher for around a month and discovered that I was permanently banned from the game, when I appealed to their customer support I was given a generic copy and paste answer neglecting their legal obligation to inform me about the circumstances inolving my PERMANENT ban from the game. This is by far the worst customer service I have received and I look forward to turning this into a legal issue regarding their fraudulent business.

Date of experience: March 22, 2022
Missouri
1 review
1 helpful vote
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How yo improve your game
January 28, 2024

SO ADD BACK NORMAL SHOOTING INSTEAD OF YOUR NEW SHOOTING ACCURACY BECAUSE YOU CAN SHOOT AS EASY AS IT USED TO BE AND TAKE AWAY ALL THE LAG AND BUGS IN THE GAME AND MOVE 0ping TO NA CENTRAL AND NA EAST SO PEOPLE CAN PLAY BETTER THANK YOU AND GOODBYE

Date of experience: January 28, 2024
Canada
1 review
0 helpful votes
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Even when removed it from startup programs it still launches itself every startup... its essentially a virus... removed it from my comp after it ignored startup settings...

Date of experience: August 31, 2023
Netherlands
1 review
0 helpful votes
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Stay away
October 11, 2021

Garbage service, they are ruining the marked industry for every gamer. Stay away, they will go bust shortly and all the exclusives will go back crawling to other similar platforms.

Date of experience: October 11, 2021
Wisconsin
1 review
0 helpful votes
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Good luck getting ahold of someone to figure out any issues you have. Is it that hard to make someone answer a phone instead of responding to emails and messages?!

Date of experience: June 17, 2023
Germany
1 review
0 helpful votes
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I dont like it
December 4, 2022

I personaly only had bad experiences with it. E.G. When I wanted to install a game over some time, always waiting 1-2h the launcher crashed my entire Pc and this was reaccouring.

Date of experience: December 4, 2022

Overview

Epic Games has a rating of 1.8 stars from 523 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 129th among Gaming PC sites.

service
248
value
224
shipping
152
returns
184
quality
224
+87