Epic Games

I didn't play few months on my Epic account and yesterday I logged in but the problems is for some reason Epic Games decided to make new account, when I contacted customer support they told me that my account is link on another email but I never change email address and that they can't help me if I don't have access to that email, I even tray to prove that is my account but they don't won't to share my information with me owner of a account because of security that doesn't make any sense.
I would not be surprised if they changed my email because this is some shady sh! T what is even the point in customer support if you don't help a customer in situation like that.
But the wort thing is I spend around €500 on skins and few games.

THE WORTS GAMING PLATFORM EVER, EVERY GAMING PLATFORM IS BETTER THEN EPIC GAMES BIGGEST SCAMMER EVER

Their server and application platform is basically bad. They really need a lot of work to put in in order for their server and platforms to be rated better.

I have to wait 5-10 minutes for "epic games launcher" to even initialize. Afterward I launch Rocket League, a free game since Epic deserves no money. I then wait 5+ minutes for the game to launch (a game that launches instantly from steam). The whole UI is wholly garbage, I try to click on my games library only to be greeted by the worst game ever created, Fortnite. A game that had an idea and even some modicum of creativity behind it in it's original idea, to inevitably sell out and become a battle royal where overall skill with guns doesn't matter, only how fast you can build matters. But if I continue into how terrible fortnight is I Won't be able to finish this review. Just please let it be known that Epic Is a predatory company with no morals that is holding wholesome companies like Remedy and others just make a quick buck. If for some ungodly reason you must get a game from them, check steam first. And if they don't have it, think twice about supporting the worst games publisher (even worse than EA) and maybe wait for the game to come to steam. <3

I'm am so sick of this company, an online game that constantly needs updating using MASSIVE amounts of data and time! My son's game atm needs to update 1000gb of data and 100hours before he can play it and he hasn't played it in 3wks!, WTF, this is rediculous! Get your $#*! together and make a decent product that doesn't constantly cost us massive amounts of time and money to play it, SONY PlayStation is just as useless too! All these multi-million dollar companys making $#*! products need to use some intelligence for a change and make a sustainable product and game that doesn't cost the earth to play it!

I have been using my account for months, i had a different email address, so i requested an email address change. The new email address was changed. I enabled 2 Factor authentication. It was fine. I kept logging in normally, but i realized that there was an error message near the new email address.
At this point i deleted the old email address as it was not in use anymore. The old email was only created for this epic game account. Now i am thinking, i have my current email address, i have 2 factor athentication so everything is good. I decided to contact Epic games to see why theres an error.
Surprise, my account is now disabled, now they say we need IP address, bank card information, Invoice IDs (which all invoices were sent to the OLD email) and now were deleted since i requested the old email to be closed. But i never used bank information. I never attached other accounts as far as i remember. I have 2 epic games accounts, one with my full name and a secondary account with a random name.

Now i cant enter the account. Because they cant verify that i am the owner. I provide the last 2 passwords used, the IP address that was in use for the past months, i even provide 1 invoice ID sent to my new email. And i have ATHENTICATION ENABLED and also have recovery codes in case i lose the authentication.

This is not enough. They want more information and will not REACTIVATE the account which i did not request to disable.

Epic Games are so pathetic with their customer service. At the bottom of every email they put "If anything else comes up, please feel free to let us know. Remember that you're always welcome here, and we will always be happy to help." What a joke.

My 13 year old son's fortnite account got hacked. We obviously reported it with proof it was hacked and the hacker confirming this. At first Epic Games was so nice and said they will recover the account. We gave them everything they asked for and when my son logged back in an error message came up and said something about an IP address and my son clicked continue. Well it turned out the hacker installed a cheating program and now my son's account has been banned so he has lost everything he bought and the hours of playing to get to the level he was on. I tried to explain to Epic Games that my son did nothing wrong and they have the proof that the hacker said he will make sure my son never gets his account back but they are so heartless and just said sorry they can't unban the account and I should read the Code of Conduct. Now I have to tell my son "sorry buddy you did nothing wrong but sorry Epic Games don't want to help". So disappointed in your unfairness Epic Games. My son did nothing wrong. Shame on you!

ABSOLUTELY THE WORSE CUSTOMER SERVICE
ABSOLUTELY THE WORSE CUSTOMER SERVICE I'VE EVER SEEN! THEY DON'T CARE ABOUT ANYTHING BUT MONEY! SEVERAL ATTEMPTS TO REACH THEM THROUGH THE WEBSITE FAILED! IT'S BEE 2 WEEKS NO RESPONSE, I'VE TRIED SEVERAL DIFFERENT EMAILS AND NO LUCK! THEY DON'T RESPOND... I'VE BEEN SPREADING THE WORD TO EVERYONE I KNOW NOT TO GIVE THEM ANY MORE MONEY, IN HOPES THAT EVENTUALLY THERE SCAMMING TACTICS WILL CATCH UP TO THEM! THEY S U C K!