website thubmnail of Epic Games
How would you rate Epic Games?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
1 helpful vote
Follow Max G.
Unfollow Max G.
Send Message
Share Review
Report Review

Terrible
January 1, 2022

So I keep trying to sign into epic games which they like to call themselves a business which they aren't it's $#*!ing terrible I keep trying to sign in so I can link my account to another system but every time I keep pressing sign in it keeps take me to another page to create account and it keeps constantly doing it for God knows why

Date of experience: January 1, 2022
Belgium
1 review
0 helpful votes
Follow Bakkes K.
Unfollow Bakkes K.
Send Message
Share Review
Report Review

If i could give this 0 stars i would do that!
First of all my account has been hacked and there is just no way i can get it back! The support program are just bots always saying: "your email is not monitorized" or something like that!
Piracy just does nothing...
And email change Takes too long to reply, it taked 3 days and some hours to reply to my email!
The games are also the most virused games i've ever seened in my entire life...
Fortnite is every update 100 bugs more rich, Even the lowest graphics freez your whole game on a rtx 3000 or something...
Epic games gets maybe like the double of average men monthly money while we work harder then they do...
Like how are you not replying to a almost 4 days old email when the only thing you need to do is replying to peoples reaquests.
If i was you, do not start with it! Becuase you gonna regret that...

Date of experience: December 6, 2023
Pennsylvania
2 reviews
0 helpful votes
Follow Mike H.
Unfollow Mike H.
Send Message
Share Review
Report Review

This is regarding fortnite and the thousands of people having issues with it even after the quick patch they just did on Jan 2023.
I've reported so many glitches and bugs in this new chapter only to be pushed off by some random bulls@#t answer. No sprint, Lag drop when sprinting into a slide. No Red dot on the red dot AR, damage not registering on direct hits to the hit box, no mantle, glitching to another part of the map when exiting a vehicle. Not being able to reload or even shoot your guns now
(thats a new one) I just find it ridiculous that people such as myself that have been playing for years and love the game have spent so much money on it only for it to so full of issues that it's basically unplayable 70% of the time. Then I get emails asking how my service was, Lmao it's horrible! The new chapter 4 with the new map and weapons should have been perfect when it dropped but it was rushed and is now being considered the worst one yet bc of the issues that thousands of people are having. If I didn't have so much money invested in it I would have Uninstalled it a long time ago. They need to get their act together and listen to their customers issues instead of giving them random bland answers that do nothing.

Date of experience: January 14, 2023
Norway
1 review
0 helpful votes
Follow kim n.
Unfollow kim n.
Send Message
Share Review
Report Review

The worst customer service i have ever expirienced. Not helpful at all and does not listen to what you have to say. It takes at least 24 hours to get this poor respons

Date of experience: August 27, 2021
New York
1 review
0 helpful votes
Follow Sky L.
Unfollow Sky L.
Send Message
Share Review
Report Review

Already ruined fortnite, took over rocket league and ruined the entire market place for a money move, dog $#*! servers, too many colabs, dog $#*!, THEN U TAKE AWAY TRADING, WHAT A WAY TO RUIN THE WHOLE GAME, ROCKET LEAGUE WAS LITERALLY LIKE BUILT ON THE TRADING CONCEPT AND WAS 1/3 OF THE WHOLE GAME

Date of experience: October 10, 2023
Washington
1 review
0 helpful votes
Follow Donna R.
Unfollow Donna R.
Send Message
Share Review
Report Review

Thrives!
August 5, 2020

I made purchases through my Apple account for fortnite Vbucks and on two occasions was never given the vbucks nor given a refund! Epic is theives and their customer service obviously has a bunch of idiots working for them. NEVER BUY FROM EPIC GAMES!

Date of experience: August 5, 2020
Virginia
1 review
0 helpful votes
Follow Karen A.
Unfollow Karen A.
Send Message
Share Review
Report Review

My son allowed his friend to play Fortnite and he purchased an item before I could take the controller away. I tried to cancel the purchase. They kept telling me there was on option to cancel but I looked that page up and down and there wasn't. I used one of my son's refunds so we got the vbuck back this time but the idea that a mistake like that could only happen two more times with a refund infuriates me. I had bought vbucks to buy him battle pass and told him he needed to earn back vbucks in game play and save them for something he really wants because I'm not buying more vbucks until next season to purchase battle pass again. I am trying to use the game to teach my son about earning money and budgeting. He was heartbroken when his friend made the purchase. It also showed how easy accidental purchases are in the game and how difficult they are to correct. I am not planning to purchase vbucks ever again unless they change their predatory practices. How do we as parent unite against them?

Date of experience: July 22, 2020
Washington
1 review
0 helpful votes
Follow Jason G.
Unfollow Jason G.
Send Message
Share Review
Report Review

While I would like nothing more than to announce the Epic Games as my favorite among probable (and badly needed) competitors to Valve's behemoth, Steam, I can't. My current opinion stems largely from Epic's policy on reviews. Namely, that I'm not allowed to leave them. Instead, reviews are restricted only to people who meet hidden criteria not shared by Epic, probably having to do with how long the game has been played, and how frequently. The effect is to squelch critical and negative reviews, because (and obviously) people who stick with a game a certain period and play it in certain ways are also more statistically likely to review it positively. This is the equivalent of banning the opinions of people who walk out on a movie or find themselves unable to stomach a book to the end.

The claim is that this makes reviews somehow more accurate, because the phenomenon of "review bombing", a claim that I find dubious, but it doesn't matter for my argument whether or not it's accurate, because I simply do not accept a solution that affects me personally by silencing my views. I refuse to take it on faith that I (personally) can't leave reviews on Epic after decades of leaving them elsewhere because it's somehow good for the customer.

Epic has so far not allowed me to review any games on their store. Elsewhere on the Internet, and especially in Steam, I've written *hundreds* of reviews, all sincere in their criticism, many of them requiring hours of thought and editing. Many of these didn't require me to play a game all the way through, or even for more than two hours. Many marketed games are so poorly made (or ported) that it simply doesn't require that much play to discover that fact. Many games are so poorly made that they deserve to be commercial failures, regardless of what would be good for sales.

If Epic were honest, they say this: "Epic restricts reviews to people statistically more likely to leave positive reviews because negative reviews hurt sales, and in the long run it's better for us that people regularly buy substandard games if they'd otherwise buy nothing." This policy is so utterly transparent that their justifications insult our intelligence.

Date of experience: October 17, 2022
Germany
1 review
0 helpful votes
Follow j b.
Unfollow j b.
Send Message
Share Review
Report Review

Yo... whoever they say that they pay to stop cheaters in fortnite must be rich for nothing. This is the MOST cheated game in history and takes not skill. Just an 11 dollar hack and run around and kill everyone cause well... they NEVER miss. Sure sure... you can report them to cyberspace, but in the end you waste your time. You run around the island and collect rescources so the cheaters can shoot you and take your stuff from a mountain top 10 miles away. If you like farming for others... well then this is the game for you! Epic I think actually PROMOTES cheaters... all you got to do in the meantime is spend your money and buy skins because the developement of the game experience is $hit. Graphics suck. Aimiing sucks, visual is horrendous, and making dumb $#*! like flying around as spiderman in a shooter game is absurd and $#*!ed. Who thinks of this dumb $#*!? Make it fair... make the soft aim controls FOR EVERYONE and then it might... just might... go back to having some skill to play.

Date of experience: February 17, 2022
South Africa
1 review
0 helpful votes
Follow dian v.
Unfollow dian v.
Send Message
Share Review
Report Review

Epic
June 30, 2021

Fix your games servers pls its $#*!ing hard to play on 200 ping and still be good and have a chance to win pls fix this nhelp south africans out and fix middele east

Date of experience: June 30, 2021

Overview

Epic Games has a rating of 1.8 stars from 523 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 129th among Gaming PC sites.

service
248
value
224
shipping
152
returns
184
quality
224
+87