Epic Games

They recently ripped me of by an Assassin Creed game. Without knowing or mentioning it anywhere, I bought the Russian game where I thought I was buying the English one. Anyway, I bought the game, downloaded it through the night. When I woke up, the game was downloaded and I was in the main screen. To my shock, it was in the Russian language. Fine I said, I'll try to fix it myself and change the language. To my shock, there was no English language. The interface couldn't be changed! Ok fine I said, I'll contact them and ask for a refund and then I'll buy the English version of it. And so I did. I contacted them. They said I've already played the game and according to their stupid policy, they won't refund it. I explained that I reaaally did not play it. Being in the main screen all night while I was asleep just because this stupid game downloads itself and then launches it, doesn't mean that I was playing it! But they said, it is what it is. And so I said thanks and BYE epic games. You'll never see me again. You just ripped me off legally. Stupid company. You lost me and lost a bunch of other people too.

Simply asking how to gift an Epic exclusive game turned into a warning that account sharing, requesting someone else's account information, etc - isn't allowed.

I remoted to my online friend's PC and attempted to input my PayPal account to purchase a game.

#1 - I did not ask for their login. They were already logged in. I inputted my PAYPAL, which means I did not transmit my Epic account details either. But the PayPal purchase wouldn't go through because the Zip Codes didn't match.

So I was inquiring if there's was any gifting possibilities.

#2 - I did not request my friend's information. It was just a question on HOW TO GIFT.

After replying with my disappointment, and stating how this is going to be a lost sale, and the gift features is what makes Steam the superior platform, "Unicorn" took over the ticket, to 'warn' me further that OH NO, requesting account information and account sharing is against policy!

Egotistic people. Good customer service would take the feedback to improve their platform, so that you know, you'd get GIFTING sales.

Ridiculous. Epic just sucks period.

Process of logging in from a switch to redeem VBUCKS is horrendous. Customer service take days to reply. This is the most horrendous process to simple redeem a voucher. 10/10 wouldn't recommend ever.

Just horrible service, if you compare it to Steam, Epic does not even exist. Cannot get my account back. Third person I ask to help now.

Cant find any help to redeem a gift card and they make the process so tedious its ridiculous. I will never purchase another card again