Epic Games

Riot sheild was a horrible idea to add to the game. Enough said. Lucky i couldn't leave anything less than 1 star.

We need klomb back please I love him please epic games in the next update thanks so much and it Will make fortnite more fun

Can not get help to save your life, been trying to figure out how to get into.my accounts " I have multiple under 1 email" and nobody will help

The game updates once a week so there is no chance of playing the game for someone that has limited time.

I had to download this P. O. S. Launcher to get an SDK (that was free btw and only available on this turd of a service). On day one it worked fine and ran correctly with admin rights (giving admin rights to 3rd party back doors rankles me on principle if nothing else). The UEEdtitor did its thing. Next day? Can't save anything (no permissions).

So, find UEEditor. Exe, give IT admin permissions, and a shortcut. Works fine. But if you try to run it from the launcher (necessary if there are any updates) it says failed to launch. I can switch back to using the crappy "EPIC" launcher after removing admin rights to UEEditor. Exe and it launches but wont let it save anything. So I can only hope when an update rolls around, I can do the permission change to get the update then change it back again so I can keep working with the editor.

And if I uninstall the laucher, they say it uninstalls any games (I only have the SDK but its like 60 gig and don't want to download that behemoth again).

Companies like this deserve to be put out of business.

Long story short- Epic Launcher is an EPIC FAILURE in almost every way. If you chose/have to use it at all use it at your own peril, otherwise STAY AWAY!

I am new to Epic, I've only had an account for a few months, but I got hooked on the game Fortnite. I played religiously, paid extra for in game benefits, and worked hard to complete all achievements and quests. I loved it. However, suddenly while I was playing I was booted from the game and a notice popped up saying my account was banned for 24 hours due to "exploiting". I was really confused and had to look up what it was referencing and realized that this was a mistake. I did my due diligence and got a hold of Epic Games Support to get the issue rectified. I spoke to 2 different agents that kept copy and pasting the same messages to me and telling me they "wanted to, but couldn't help me". I asked them to escalate the ticket for me so that I could speak to a manager. Now, presumably they did, although there was no indication that I was indeed escalated to a different person. However, in the emails following the "escalation" I was informed that my ban was the result of supposedly utilizing "cheat software". Again, I knew this to be a mistake because that just wasn't true. I asked for additional information or avenues I could take to submit proof that this was in fact a mistake. I asked if there was anyone else I needed to speak with instead, I tried anything I could think of to get this rectified. However, through talking to them I was told again and again that they could not provide me with any information but that they "did not make a mistake" and would do nothing to help or look into it further. They did tell me however that not only was this now a permanent ban, but that it did not apply only to my account but to my entire device. They compromised my brand new laptop and will not allow it to play Fortnite on any account. At this point I asked for a refund of the money spent since I was wrongfully banned and they refused to rectify it. They then stopped responding to me all together but kept the ticket open to prevent me from submitting a new one.

If I could give these guys a 0/5 I would. I don't even know where to start... Their customer service is shady & shoddy. They use fake names like Apple Cider, and they have ZERO intentions of actually helping any of their customers.

I have an account that I let me daughter use -- I do not play the game myself even though I do enjoy playing other video games -- and I tried to surprise her for her bday by purchasing 2800 vbucks from their website on my phone under my account. The vbucks did not reflect on her Switch the next day so I emailed EG. In the meantime, since she was excited to use them, I ended up buying her 2800 directly through the Switch. When EG emailed me back, they explained that the purchase online doesn't actually apply to the account you purchased it for, but to the platform you purchase it on. What? So, I responded explaining what I was trying to do and that I would need a refund for my order since I already purchased the vbucks through the Switch. "Apple Cider" refused to help and refused to have the amount refunded, then had the audacity to say he hopes it doesn't hinder me from making future purchases. Well, of course it did! I just got ripped off from this joke of a company, why on Earth would I spend more money with them. I had to let my daughter know that they will no longer be getting a single penny from me. She understood because she too was irritated by the situation.

Honestly, it's extremely unfortunate that this company is kept in business. They are only in business because of their highly addictive game. I would compare this company to a tobacco company, except it is poison for the mind. If you're smart, you will stop giving this company money. Stick with Steam.