Overview
EpicSports has a rating of 4.5 stars from 29,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EpicSports most frequently mention good quality, great price and timely manner. EpicSports ranks 1st among Basketball sites.
Instant Feedback
Our package was scheduled to be delivered on March 21 (paid extra to guarantee delivery date). The package did not arrive on scheduled date. I attempted to contact the company twice via the customer service email address in the shipping info they sent me and received no response. The package finally arrived on March 25... 4 days late. The baseball pants we ordered were needed for a game on the 25th and did not arrive on time. We were very disappointed not only in the delivery date being wrong (off by 4 days!) and not receiving any response from emails sent. Will NEVER use this company again.
Great price, fast shipping! Great shorts for all of my son's camp needs this summer! Thank you! We will be purchasing more! Shipping was the most expensive thing but the very low cost of the shorts and stuff we purchased made up for it!
I bought my son a bat bag for Christmas. I purchased it in October it was not delivered until Nov 26. My son got this for Christmas and Christmas night went to put his stuff in it and the strings broke. I paid over 80 dollars for this bag. Epic sports was closed on December 26, and 27 per the voice mail at customer service number. When I called this morning to get a replacement bag the customer service agent was extremely rude and told me they would investigate but it was over 30 days even though they were closed all last week. "Everyone knows it was a holiday." When I asked to speak with customer service manager the gentleman put me on eternal hold and then hung up on me.
I had been looking for these shirts. Our local sporting store told us they didn't
Make them anymore. The shirts were exactly what we were looking for. They look great and so was the price. The shirts came in a short time. When I need to order
Them I will order them again from Epic Sports.
Everyone has ever faced the situaton when he/she needed a new accomodation. Couple of months ago I have decided to sell my apartments and acquire new ones. I have applied to tis company and they did everything perfectly. They politely helped me to choose new accomodation, area where I will live and other minor things. I have already moved and want to thank this company because I'm very happy nowadays.
I ordered my product on January 13, and it still shows in progress when I check status. It did say online it could take 7-9 business days to ship. However, it's day 9 and it still hasn't shipped! I mean, really. You had no problem taking the money from my account. Next time, I will order somewhere else and pay extra just to get the product in a reasonable amount of time. It's been 13 days since I ordered... 9 business days and it still hasn't shipped! How long will it take it to make it to me after it finally ships. This is beyond unacceptable!
Ordered 6 softball fielder's masks for our local rec association for a fraction of the brick and mortar price; was pleased when they arrived a week ahead of the estimated delivery date. Overall, it was a great experience!
Ordered uniform pieces for my 18u travel baseball team and the order arrived fast and everything was as I expected. No issues. I had previously ordered from a competitor but they required a minimum. Order or 12. I only needed 3 new sets so when I found Epic sports and they had no minimum requirements it was an easy sell. Thanks Joe B.
I ordered our girl's softball team bags for all-stars. The catcher's bag fell apart after two weeks. The first customer service rep gave us the run around, made us call the manufacturer, and said they could do nothing. When we asked to speak to his manager, he said "go ahead, he will tell you the same thing." Finally got a refund for the bag. Have now ordered another bag with expedited shipping... apparently this means two weeks to get the bag from the manufacturer and then 3 day shipping so our catcher will not have a bag for the remainder of the season. I asked for shipping to be paid for and was declined. How hard would it be to pay for expedited shipping for a replacement bag?!?!?!
I've ordered before with epic sports. While their shipping process and email response can be slow and impractical for the consumer I've received my orders. This last order I made will be my last!
I received incorrect items not ordered and when trying to expedite to return was given the run around. When trying to escalate to a supervisor he was the rudest most condescending individual I've dealt with in years. Not worth my time, frustration and money to deal with any longer. Especially when the error was not mine. Cutting my losses and finding a company with better operating processes and customer service.
The shirts and embroidery are fine. The customer service is terrible. I can never get a hold of a person. I waited multiple times for a long time to get an answer through the chat and they still didn't answer my question. I did not get a response when I emailed. The prices may be good but it's not worth the bad customer service.
Since I discovered this site, I've been able to find almost everything I couldn't find at local stores at a more affordable price. I like having all the options here and very pleased with items and service.
Thank you.
Had to make several purchases and pay more money in shipping fees because I didn't know what all came with the item I purchased. If I knew in advance I could have ordered everything at once and saved on shipping fees
Company refused to allow a return of a defective item I purchased from them. They do not stand behind their products. I wish I would have never heard of them. I will go thru life naked before I would ever let hem have one penny of my money again.
Great website to find affordable sports gear and apparel. Highly satisfied with all of my purchases! Their soccer collection is great and highly recommend. My kid's look forward to getting much of their Soccer gear from them. My only recommendation is that I would like to see more of a selection made available in the soccer footwear section.
This customer service is awful! They will no longer be getting anymore of our business! When you place an order it immediately goes to a hold and then you have to jump through hoops for it to be off of hold!
No thanks I will be going somewhere else
I was very happy with the correspondence from Epic Sports to make sure everything ordered was correct. I liked the variety of shirts I had to choose from for my coaching staff and settled on the one I wanted. Quick turn around is what I like about Epic and will continue to shop with them in the future.
Do not buy from this site unless you are absolutely positive you will not need to return it for any reason--size, fit, color. In addition to paying for shipping, you will pay a 30% restocking fee per item! I do not recall seeing anything about this policy while ordering. Other online sites do not charge a restocking fee.
My son't coach gave each player a ball at the of the last season, and my son kicked his ball over our fence by accident where it met it's demise with the neighbor's dog. I contacted the coach and he pointed me to Epic sports. I was able to get the exact ball to replace the new chew toy, and my son is happy to have a new ball. Shipping was as indicated and we're happy with the product.
I paid for shirts three weeks ago and have not received I called Epic they informed me they didn't have the shirts I ordered in the first place and they had to order them from another company. They took my money on the day it was processed and now have no idea where my shirts are. No customer service with this company.
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- Wichita, KS, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members