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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The website makes finding products easy, and the descriptions of the products are very easy to make a decision from. Once the product is ordered the shipment is received quickly.
I've been ordering from this site for years and have never once been dissatisfied with my purchase or customer service if needed.
Always friendly, always quick for delivery, merchandise always good quality and expected.
Easy to find what we were needing; easy to order; arrived on time in great condition... exactly what we expected.
Ordered the size and style I usually ordered, they were too large. Needed to order again 1 size smaller, they fit great.
Very good prices and shipping arrived sooner that I was expecting!
We bought 12 pair of softball pants and half of them had a zipper that were defective within the first month. You guys wouldn't take them back or give a return.
Great products, awesome prices, and fast shipping. Great quality products.
Use them for many years. Even when something came defective they fixed it right away
The attendant, maybe Allison not have been more sensitive, listened
Well and made suggestions. I have ordered 3 times and was super impressed by
Each time. U have a customer care business model of A +++ quality!
I've been ordering soccer uniforms and equipment from Epic Sports for 2 years. My sales associate, Tony, is always very attentive and makes sure the order is completed accurately. Our organization is happy with Epic Sports pricing and product quality.
Spoke and dealt with Erik who was knowledgeable, competent, helpful, efficient and very professional.
Ordered a team set of jerseys, shorts and socks as well as a complete keeper outfit.
Everything arrived within the expected time frame, with no errors in the numbers or names, or sizes! The least one would expect, yes, but it is surprisingly uncommon to get such great customer service!
Thank you Erik and Epic Sports! I'll definitely come back!
I've ordered from Epic Sports many times, I've had excellent service, value and shipping every time.
Thanks Epic Sports keep up the good job.
Great Items, reasonable prices, and they ship very fast. The quality of NFL items is simply outstanding. Hurry and get yours before they're gone
All my orders have been delivered on time and with no errors in lettering
This is the second time we have found a colorful and functional goalie shirt for a reasonable price at Epic Sports! We will definitely be a repeat customer.
Bought a couple of pairs of Under Armour Steal Baseball Pants for my 15-y. O. Very good quality pants, and they fit him well. He's 5'-10", 135 lbs, and the Men's Medium were the right size for him. Price was ridiculously good - less than 1/3rd of what it would cost elsewhere. Shipment was not super fast, but I received order within 10 days. Very happy with the purchase.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!