EpicSports has a rating of 4.5 stars from 29,790 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EpicSports most frequently mention good quality, great price and timely manner. EpicSports ranks 1st among Basketball sites.
I would not use this company again, ever. Their policies are very desperate and they seem bent on sending poor quality and insisting that customer pays for it! I went through big headaches to save $5. This place is not worth it!
Everything I needed for my daughters & son sports through high school years and travel ball football, basketball & volleyball, softball was always there when I ordered any items. They were quick in delivering my order. Their prices were amazing especially on softball pants which I ordered like 7 pairs. I was very please with everything. I will still continue to shop there. Still to this day my daughter still has her softball pants and is now in college. Great quality material. Thanks EpicSports.
The shirt and hat I ordered were the perfect color for what we needed and the material felt great and was comfortable. Unfortunately, the sizes run very big. My son usually wears a 6/7 in dri-fit type shirts and they are very fitted so I ordered a small and it was huge. So order a size or two smaller than you normally wear. I did contact customer service and they were very helpful and sent me quick directions on how to return the shirt but since it was only 1 shirt and so inexpensive we just made it work.
So far, I've purchased THREE for my almost 11 y. O., 6lb Pom. He has a skin condition and his fur doesn't grow on his back; these are light-weight, cool, and most if all, protect my fur baby's skin from the sun!
Epic Sports understood my request for speed training equipment. They got it shipped in a timely manner. I was actually surprised how fast the items got here. The Head Coach, Coach Busby of Windsor Forest was very pleased to get this equipment.
I ordered a exercise tape. They sent me a copy, even had black and white copy paper for title on DVD box. Box was dirty, sticky and food residue. The DVD did not work. After two days and several hours with the return department by chat only, no human contact. They told me they would contact their vendor. I spent more time getting no where for a $20.00 DVD. I am giving a least a 2 because two of the items arrived from another location perfect.
Tried to get an exchange for a product. No one contacts me. Just a standard canned response that leads me to their web. I click on send your request and nothing. I would not buy from this company, there are other companies that are more reliable.
Got great deals on some sports jerseys. Items shipped as fast as promised. One order actually came faster. Was hesitant at first since it was a new site to me, but had a great experience and will likely order more next time I need sports gear.
I ordered and recieved adult men XL tights to go under my gym shorts since it is winter time. I recieved what fitted like a child's XL. I am in no way a big guy. I returned the tights, four pairs. Epic sports charged me a total of $41.67 which included $31.96 for the tights, $6.62 for shipping, $3.09 in taxes. To return the tights cost me $12, another $7.15,I'm assuming restocking fee along with 53 cent for taxes. I didn't know services like that get taxed. Epic Sports refunded me $ 34.52. Looks like I was taxed twice, paid for shipping to recieved items, paid shipping to send back, got charged a restocking fee.I am out of $29.39 -minus $2.56(The difference between what the tights cost verses the refund) = 26.83 and I have nothing out of the deal. And it is impossible to speak with a real person and the chat line is also a robot. I will never shop with epic sports again. Beware if you have a return and want your money back.
Prices are good, but if you order bulk soccer balls, be advised that many of them either don't hold air or fall apart very quickly. They are made for a 1-2 time use. I would say about 50% or more of my 100+ order is garbage. They won't refund or exchange them either.
Epic sports is a fraudulent company. The intentionally change prices as you are checking out. I was placing an order for multiple teams. The ad was for $2.49 so I added 30 pairs of socks to the cart. When I checked out the price changed to $2.99. They also mailed me socks that were way to small. Instead of 7 to 9 they mailed me size 1 to 4. When attempting to resolve with their customer service they said it was my fault. They demanded I pay for shipping to return the items, even though it was their fault. They then lied on the better business bureau response to get the case thrown out. Specifically Cody and Bailey are horrible if you should ever have to deal with them.
This company is unethical in their business practices and I hope they go out of business. I know for sure they will never get a contract with any sports programs I'm involved in.
This company while in the past has been decent, I recently ordered batting helmet from them. I was initially told my items would not ship until 2/20. However, I received a shipment notice early. However, one of my items was returned to Epic Sports by the shipper before it ever left their terminal. I contacted the company via their chat and "Erica" answered. She was rude with her responses and actually ended the conversation before I was done. I asked for an update on when my items would be shipped back to me. She refused to give me any information on my items. This is the worst customer service I have received. I will not shop this company again and encourage other to use other companies as well.
This company doesn't even deserve one star. I have ordered so much from them and the customer service is horrible. If they mess up, they don't want to fix it. They did not ship me two pairs of baseball pants and refused to correct their mistake. When I had to return something due to their mistake, they charged me to ship it back. They are cheap, but the expression you get what you pay for is very true of Epic Sports.
Received less than half the shirts I ordered. 3 out of 8 shirts. I contacted them and still haven't heard back. No real solutions. Haven't t been able to get in contact with anyone beside an email stated someone will contact me and it has been 3 days. No live representatives besides the chat in the page and that is no help either. No one answers me! Horrible experience do not recommend!
After order was placed online confirmation emails were sent to us the same day. We had tracking info within a day as order was shipped within 24 hours of being submitted. Items came in two shipments and packed well. We will continue to use and tell others about Epic...
I ordered 24 of these shirts. They were tagged Ladies, small, large etc. My tiniest cheerleader could barely fit in the Ladies Large. These do run very very small and they truly are labeled incorrectly. Only buy them if you have youth sizes like for 12 years and younger.
I ordered a pair of cheer shoes with color snap in logos. I paid 3 day rush shipping, it took 6 days. No big deal though until I received them and there were no logos in the box. I called to let them know expecting them to be sent out and instead of sending me the missing pieces I paid for they told me to wait a few days while they checked to see if/why they forgot to put them in and if they couldn't find them to wait some more while they contacted the makers of the shoes to get more. I received no actual time frame, it has been days and I still haven't heard anything since the last call. Now my young daughter who was so excited about the shoes will be starting cheer with shoes that have a clear hole on the side because there are no snap in logos and they could care less to fix the issue. I would not recommend using this site and I know I never will trust it again
The attendant, maybe Allison not have been more sensitive, listened
Well and made suggestions. I have ordered 3 times and was super impressed by
Each time. U have a customer care business model of A +++ quality!
Easy to navigate site, plenty of options when stock is an issue with a particular product category. Continues to deliver quickly. Great deals and so broad spectrum of products to choose for all and virtually any needs!
Everything Ive ordered is as expected and delivered quickly. EPIC Sports has great prices and quick processing. My latest purchase had embroidered team name. The jersey turned out great. Great job guys.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!