EPOS Direct

I really wish I could give this company no stars, they are that bad. I purchased 2 till systems last February(2016) with a special promotion package which stated; No Annual Licence Fee and No Monthly costs. My tills gave me a pop up message to say my licence was due and that it would expire on the 4th December 2016. This action would have rendered them useless. I contacted Epos Direct who told me that there was a mandatory support fee of £60 per month (both tills) and unless I paid them £720 they would not give me my new licence key. I went for a demonstration of the product in Manchester and met with the salesman who endorsed the promotion and told me we there was no monthly payments and no support fee. I have been backwards and forwards trying to get this sorted as the clock is ticking and I wont have any tills for my restaurant very soon. The customer service is worse than useless, they are very rude and totally intransigent. I have sent them a recorded letter outlining these problems, as advised by Trading Standards, and as of yet they have not responded. My situation at the moment is I have contacted another software company who are willing to remove their (EposDirect) software and install a brand new system, with no licence fee, no monthly costs and an optional support fee of £40 per month.
This will leave me out of pocket but I hope to recoup this money from EposDirect by way of small claims court.
This has been a very stressful event for us and in ten years of business I have never encountered such an unworthy and untrustworthy company in my life!
I reiterate DO NOT USE THIS COMPANY

Brilliant support, for integrating our PDQs into EPOS system, was top notch. It was a personable approach was a nice touch, with what could've been an otherwise dry experience :)

Best customer service provided. They stayed on the phone for hours to help me figure out what I'd done wrong and guided me through fixing it.

High quality hardware, ease of use and the back office software has proven to be worth the money. Overall it's been a great product.

Amazing customer support as they took remote connection to solve my issue and very patient with me. Thank you for the best support ever!

My business has been changed completely! It makes me comfortable and have total control of all your in and out goings.

Epos Direct customer staff was amazing with helping me today. They fixed the issue quickly and efficiently, Simply amazing!

I was kept informed all the time as it took a while to resolve my problem. Excellent customer service, the way they conveyed was superb.

BIGGEST CON ARTIST STAY AWAY DO NOT INVEST WITH THEM ALL REVIEWS ARE BY THEM AND NOT ACTUAL CUSTOMERS PLEASE GO WITH THE TILL COMPANY FAR BETTER PRODUCT MORE ADVANCE

The customer guy was excellent in answering all my question. He has good knowledge over the product.

A SCAM! Regret getting their till from the first day it arrived. It has been a disaster! The company is a money eating company which do not think about their customers at all. The till was sold to me by a rep who promised me a lot but it was a lie. I have called the company stupid amount of times but they are not there to listen to their customers. They don't understand what their customers need and I have made a few thousands of pound loss with them. I am not happy with the service one percent. I have requested them to take back their till as I do not need it because the rep showed me something else from what it is and it was a lie. Biggest scam of 2021 while we are in a pandemic. This company is a lie and not helpful at all in understanding their customers needs and if by chance if their epos rep comes to your business just remember he will lie to you a lot and explain you dodgy schemes. I have never experience something so awful in life and I have now from this amazing company. It has taken a lot for me to write this review because I am not a person to talk about someone but I have had it as I made a loss of thousands of pounds and this company does not even have the humanity to help their customers out and meet them half way. They know they are a scam and always come up with different excuses. Mr Neeraj singh has been trying to help on the IT side which I am thankful for but I would like to return their unused product which they don't want to and they just want to eat their customers money. For future customers please do your research on company's who will provide a proper epos service instead of believing this company, thank you.

So far the service was amazing and the support team at the best. They answered all my questions in a very polite manner.

Epos Direct has excellent support team. They are really nice and solve the problem quickly and talk very politely with the customers.

The support was outstanding as they made sure that everything was working properly. He made us understand every feature with patience.

Great customer service, Very easy to use software.The support team is very professional and explain each and every step in detail.

Nice service and happy buying the product. The software BENEFITS ME A LOT for my new business. The reports are accurate giving me and my partner better business.

I am very much happy with the service they provided so far. They talk very politely and explain in detail about using the features.

Completely happy with my chosen POS, easy to use.It is very easy to use and like epos software features.

From the time of purchasing till, setting up and training everything was brilliant. The complete team was helpful and patient to my satisfaction.

I have been a customer of EPOS Direct since a long time and been happy to be a part it. It is the best decision made for my business so far...

The product and service superb so far, the technical support team responds quickly when needed. They have good knowledge over the product

The support guy was so helpful & guided me through setting up my till system. He was so patient & professional in dealing the customers!

The support team is amazing. They have good knowledge over the product and solve the issues quickly.